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Neptune Palm Beach Boutique Resort & Spa

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Neptune Palm Beach Boutique Resort & Spa
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253 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Moscow, Russia
Reviewed 22 January 2014

All good . Place, food , sea & staffs . Recption they have to put some professional smiling persons.every day there was a show it was really interesting for all type of age group.for all inclusive the hot drinks are less choice and they should add more snacks in bar .

Review collected in partnership with this hotel
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Helpful?
Thank kausher
Nairobi, Kenya
Reviewed 19 January 2014

I totally fell in love with Neptune. From the morning exercise at the pool to the different kind of activities of the day. The meals were superb save for the repetitive ones. The drinks and snacks kept the kids who accompanied us going after the swimming. The Hotel staff were very kind, and always helping out. The rooms are good...

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Thank JoMathenge
Nairobi
Reviewed 9 January 2014

We had a great experience at the palm.We stayed at the Palm for a week and had a great experience.We were two families with two infants who were well catered for with baby cots and the food we requested for.for the babies. We are so thankful to Larry,Flora and Grace. They went out of their way to ensure that the...

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Thank Roselynne
Neptune-Hotels, General Manager at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear Roselynne, Thank you for choosing to spend the December festive period with us at Neptune Palm Beach Hotel. We appreciate your posting us back a feedback about your experience. Thank you for your kind comment about our staff and are proud of my team that did their best to make your stay hospitable. I shall pass on your compliments...

Nairobi, Kenya
Reviewed 8 January 2014

We were at Neptunes Palm Beach Resort and Spa for 7 days. Our stay was decent with minor complains. The staff were very friendly staff ( Rachel, Maurice, Omar, Ruby, Mary and Chef Uttam), decent food however they could have included more variety. The breakfast buffet and dessert was the same most days. It would have been nice to have...

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Thank Az_Man30
Neptune-Hotels, General Manager at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay with us during the December Festive period. We are grateful you took time to post us a review on TripAdvisor. This feedback is important to us as it enables us know the overall guest experience, our strengths and weakness, which we work at improving. Thank you for your sentiments about of staff...

Nairobi, Nairobi, Kenya
Reviewed 4 January 2014

My family and I stayed for 8 nights from 26th December to 3rd January at the Neptune Palm Beach Resort. The booking was professionally and smoothly coordinated by Mercy Kinyingi of the Nairobi Office. The positive side: The resort is beautiful, the beach is fabulous. Not too many beach boys nagging one around. The rooms are large and the bedding...

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3Thank Adelheid Marie B
Neptune-Hotels, Guest Relations Manager at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Thank you for spending your holiday in our Resort.We also thank you for your feed back on our resort and we would like to assure you that all issues you raised will be looked upon and correct measures will be taken. We have already taken correct steps in most of the issues you had raised and do hope that you...

Nairobi, Kenya
Reviewed 3 January 2014

We were there during New year. very busy season . The positive points of this hotel are the variety and quality of meals. Hats off to chef Uttam for not making us miss home food . Great pool , excellent for the kids. Negative points are the food ordered from the snack bar located at village takes toooo long and...

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1Thank Tehz
SENTIDO-Neptune, General Manager at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear Tehz, Thank you for choosing to stay with us at our Neptune Palm Beach Boutique Resort & Spa Hotel during New Year. We appreciate your finding time to post a review on your experience. We are happy you enjoyed our cuisine. We apologize for the slow speed of service in the Neptune Village snack restaurant. This resulted from walk...

Nairobi
Reviewed 30 December 2013

We spent christmas there with family and cousins. We had three children with us. They were very busy as it was season and they were fully booked. But no problem with service or food. The chef always asked us personally if we needed anything besides the buffet menu. We were all vegetarians and were catered for very well. The pool...

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3Thank kenyamum
SENTIDO-Neptune, General Manager at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear Kenya Mum, Thank you for choosing to spend your Christmas Holidays at our Neptune Palm Beach Boutique Resort and Spa. We are glad you and your family enjoyed your stay with us and you have reviewed us positively with good scores. Thank you very much for your feedback. We endeavor to make our guests experience unique and we are...

Reviewed 26 December 2013 via mobile

Quiet relaxing place to be. The tall makuti roofing standing tall and majestic. The sands on the beach lovely. Would recommend it to honeymooners. You will fall in love with the swahili dinner set on the lawns with beautiful ambiance and music.

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Thank Kahora D
SENTIDO-Neptune, General Manager at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear Sir, Thank you for your visit and taking time to post us a feedback. We are happy to know that you enjoyed every bit of your holiday and posting us a good score. Our aim is to ensure we leave lasting good memories and we are glad this was achieved during your stay. Thank you and we look forward...

London, United Kingdom
Reviewed 9 November 2013

My fiancee and I stayed at this wonderful hotel for three weeks In October 2013, during our first week the hotel kept our room open whilst we went off for a 5 day safari booked through JT (Julius Tact) Safaris with Julius Nzumbi which was fantastic and their small office is opposite the hotel but their new head office is...

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1Thank Hicksy81
Japaratinga, AL
Reviewed 2 November 2013

My hubby and i booked a beach holiday with Keron safaris and hotels, we had 8night safari and 6night beach holiday at Neptune Palm beach where everything was super from day one to the tail. Thanks to Mr. Venant the travel agent for the good hospitality he offered during our stay in Kenya.

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Helpful?
Thank maryc344

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club. ... more   less 

Additional Information about Neptune Palm Beach Boutique Resort & Spa

Address: | PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Region: Kenya > Coast Province > Galu Beach
Price Range: $234 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa 4.5*
Number of rooms: 60
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Hotel Style:
#2 Family Hotel in Galu Beach
#3 Luxury Hotel in Galu Beach
#3 On the Beach Hotel in Galu Beach
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Palm Beach Boutique Resort & Spa staff and other travellers.
9 questions
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Questions? Get answers from Neptune Palm Beach Boutique Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are the same size, so 701 to 708 are closest to pool and dining hall.”
  • View of Chalet at Palm.
  • Comfortable bedding, very firm mattress.
AJWanderers, 20 Mar 2017 | Read review
“the double rooms are fabulous n having a balcony is worth it.”
NYCTravelers2014, 9 Jan 2017 | Read review
“Sea view room on the lower floor”
krisdarbar, 13 Nov 2016 | Read review
“702,704 closest to the beach”
904andr_sp, 16 Oct 2016 | Read review
“near to pool”
gabersinghr, 14 Oct 2016 | Read review
5 of 5