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Mercure Koh Samui Beach Resort

Agoda.comUS$62*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Koh Samui Beach Resort
Mercure Koh Samui Beach Resort
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341 Reviews from our TripAdvisor Community

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Showing 237: English reviews
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Reviewed yesterday NEW

Booked superior room and as a LeClub Platinum got room upgrade to Superior Sea View 4th floor. Drink vouchers were given at check-in counter and also there is no Executive Lounge, the hotel provided free 1 way airport pick up, that was great. Room is large with huge comfy king size bed facing to the ocean. Staff were really helpful...

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Helpful?
Thank Cho W
Melbourne, Australia
Reviewed 6 days ago NEW

We were lucky to occupy the villa facing the sea, large well equipped room, with very comfortable bedding. The very large pool is ideal. However, the beach is small. Very good breakfast. Very good wifi. The staff at the front desk is very professional. However, the restaurant is more ordinary, expensive and the staff is unprofessional.

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Helpful?
Thank dylanwalker1968
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 2 weeks ago

I stayed in the sea-view room on the fourth floor.The room is spacy but no elevator;therefore it's not good for elderly people. The hot water in the shower is difficult to adjust, also the wash basin. The wifi signal is good. The breakfast doesn't have so many varieties. The parking space is limited. The fitness room has only 3 equipments.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank tee2017510
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Maroochydore, Australia
Reviewed 3 weeks ago

Perfect place to rest & recharge. Friendly customer service and great food. Great location. We stayed in a private villa. Staff were helpful. Rooms a good size. Definitely recommend the massages too with ocean views.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tracey F
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 4 weeks ago

We stayed here first week in April and have never seen so much rain! It meant we were pretty much hotel bound for the week however did take the free shuttle into Lamai when the rain eased which was handy. The hotel was very quiet and there wasn't really any atmosphere however the staff were very friendly and always had...

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Helpful?
Thank watfordem31
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

1 Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Leicester, United Kingdom
Reviewed 4 weeks ago via mobile

Great hotel. Located 3km from Lamai town centre. All rooms are large and comfortable. The pool is lovely and has direct beach access. The in house masseuse is great and the massages are more or less on the beach. Not bad value too. The breakfast is adequate, with eggs, bacon, toast, cereals etc. You have to remember that is an...

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Helpful?
Thank JayR1976
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

greece
Reviewed 4 weeks ago via mobile

This is a very nice hotel in the south end of Lamai with very nice view and hospitality.The beds are comfortable and the rooms are big with nice balconies with sea view.Coffe facilities and nice bathroom.The clean is great and all the people working to the complex are very helpful.The breakfast is very nice and with big variety.The swimming pool...

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Helpful?
Thank michalisGreece
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Vaasa, Finland
Reviewed 17 April 2017

Wery good hotel,room was just what i expect,clean with nice sea wiew. Pool area was large, with poole bar,gym (useful). Breakfast is good and diverse. Hotels location is little bit far from lamai centre but from hotel order transport there every one hour and its free. (and back too). One minus was that there is no elevator but if you...

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Helpful?
Thank travelmanVaasa
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Minehead, United Kingdom
Reviewed 11 April 2017

Needles to say Thailand still has to learn hospitality but the people are really nice and they compensate the bad points of this place. The room was clean and nice but because we were with a 4 years old I think they put us at the end of the building at the top floor which made the views nice to...

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Helpful?
Thank Filip S
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns. Sincerely,

Reviewed 7 April 2017

We had various problems during our stay, and local staff didn't help out or being constructive to solve them. We stayed at 5 different hotels during our stay in Thailand, and this hotel is the one I would not recommend.

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Helpful?
Thank Christophe B
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 

Additional Information about Mercure Koh Samui Beach Resort

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Fenix Beach Resort Samui)
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Price Range: $82 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Samui Beach Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Mercure Koh Samui Beach Resort Ko Samui/Lamai Beach, Thailand
Hotel Style:
#12 Luxury Hotel in Lamai Beach
#15 On the Beach Hotel in Lamai Beach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Samui Beach Resort staff and other travellers.
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Questions? Get answers from Mercure Koh Samui Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“recommended 4203 for the best ocean view”
chow945, 23 May 2017 | Read review
“Chose a villa maybe...”
765filips, 11 Apr 2017 | Read review
“Rooms with Sea View or Villas with privacy are the best”
ajay24arti14, 13 Mar 2017 | Read review
“Sea view is definitely the way to go”
vicpea, 7 May 2016 | Read review
“ask for a room on the main building premises overlooking the pool.”
ganzm87, 21 Mar 2016 | Read review
5 of 5
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US$62* /night
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Prices are for 1 room, 2 adults
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