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Mercure Koh Samui Beach Resort

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Mercure Koh Samui Beach Resort
Mercure Koh Samui Beach Resort
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306 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Koh Samui Beach Resort
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Showing 217: English reviews
Bangkok, Thailand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2012

Small hotel with good location. Staffs are not trained enough according to Accor Standard but mostly are service mind. Room is cleaned and tidy.

Helpful?
Thank SPahirah
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear SPahirah, Thank you for your review posted on our Trip Advisor page. We are sorry to hear you feel the staff is not trained as per Accor standards. But your feedback is important to us and please do not hesitate to contact me directly to elaborate. We are already looking into the service training of our operational staff. Thank... More 

macau
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2012

my good service experience is a free upgrade to villa room type! its great! Its more than my expectation. I enjoy my trip with staying here! if come back to Samui, I wish to stay here again!

Helpful?
Thank ramonvu
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear ramonvu, Thank you for your review.. We are glad to hear you enjoyed your stay with us and your upgrade. We look forward to welcome you again in the near future. Thank you very much! Warm regards Majinder More 

Melbourne, Australia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 May 2012

Five of us stayed at Mercure Lamai for 10 nights. Located just outside of Lamai beach but on a lovely quiet/ restful beach front. Beach area somewhat rocky & low tides while we were there so swimming not really possible but good for low water rock exploring. Outside of resort you are not isolated there are shops & supplies just... More 

Helpful?
Thank Giacomosfriend
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Glacomosfriend, Thank you very much for posting gracious comments during your very recent stay at Mercure Samui Fenix. We are delighted to hear we met your expectations. The comments will be shared with my staff so they know that their efforts have been rewarded, We hope we have the opportunity to welcome you again in the near future. Thank... More 

Bangkok, Thailand
1 review
Reviewed 2 May 2012

We stayed there for 2 nights during Songkran. Once I stepped in the hotel, the staff welcomed us very nicely and served us with welcome drink. We're impressed with resort style. All facilities face with sea view; restaurant, bar, swimming pool, even fitness center. Staff i very friendly and helpful. Location is very nice, easy to go anywhere. Lamai Beach... More 

Helpful?
Thank Joy P
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Joy P, Thank you for the excellent review on our Trip Advisor Page. My staff and I are delighted to hear such positive remarks. Such comments make our staff feel that their efforts are rewarded. Thank you for staying with us and please do come back. Warm regards Majinder More 

KL, Malaysia
Level Contributor
151 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 28 April 2012

I only book this place because my friend has some promotion with Accor Group and I cancelled my reservation with Ark Bar which is very central in Chaweng. I have a clear expectation from reading previous reviews that this place is very out of the way and also very quiet. I like quiet. My friend didnt so we ended up... More 

Helpful?
2 Thank Danielwongkaifai
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Daniel, Thank you for reviewing Mercure Samui Fenix on our Trip Advisor page. We appreciate the positive points - thank you for sharing them and also for pointing out the negative areas. I must apologise that you found our internet service rather inefficient - we have since improved the login service. Local taxis called songthaews are also available and... More 

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2012

We only stayed here for one night. Lovely and friendly staff. Location not great and the taxi had trouble finding the resort about 45-60mins from pier. Clean pool and good size. Plenty of sun loungers. Mini gym. If you walk along the beach you find a restaurant, the food was nice and good value for money but lots of flies!!... More 

Helpful?
Thank nikepimp6
Hamilton, Waikato, New Zealand
1 review
Reviewed 8 April 2012

Just returned from 10 days at the Mecure Fenix. Although the staff were awesome (except one really disinterested waitress), the cleaning staff were apalling. My partner had her unopened packet of razors taken by the cleaner, (once we discovered this, my partner promptly found the cleaner and retrieved the unopened packet from the cleaners belongings - amazing how the cleaner... More 

Helpful?
Thank Craig P
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 April 2012

My partner and I chose this place becouse we wanted a quiet place on the beach to get some sun and chill out. We had an ocean view room on the 3rd flr. It was big, clean and serviced everyday. The aircon worked too well. The pool was big and very nice. The food was great. There is a happy... More 

Helpful?
Thank Shannonab

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 

Additional Information about Mercure Koh Samui Beach Resort

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Fenix Beach Resort Samui)
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Price Range: $70 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Samui Beach Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Mercure Koh Samui Beach Resort Ko Samui/Lamai Beach, Thailand
Hotel Style:
#12 Luxury Hotel in Lamai Beach
#16 On the Beach Hotel in Lamai Beach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Samui Beach Resort staff and other travellers.
2 questions
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Questions? Get answers from Mercure Koh Samui Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view is definitely the way to go”
 of 5 bubbles vicpea, 7 May 2016 | Read review
“ask for a room on the main building premises overlooking the pool.”
 of 5 bubbles ganzm87, 21 Mar 2016 | Read review
“Beach Facing as well as Pool Facing”
  • Pool View from Room
  • View from Room
  • View from Room
  • Bedroom
  • View from Room - Pool View
 of 5 bubbles brillianar, 26 Oct 2015 | Read review
“Sea view is really nice”
  • sea view (really nice, especiallly in the evening)
 of 5 bubbles H2184WSstefanm, 20 Oct 2015 | Read review
“Superior Sea View room wasn't amazing, so I'd suggest the Villas would be best.”
 of 5 bubbles Stevo3161981, 22 Sep 2015 | Read review
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