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Atlantica Sensatori Resort Crete

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3,000 Reviews from our TripAdvisor Community

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There are newer reviews for Atlantica Sensatori Resort Crete
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Showing 2,906: English reviews
Reviewed 19 August 2014

This really isn't a 5 star resort. All of the other negative reviews are very true. We share the same concerns. If you often stay in 5 star resorts you will be extremely disappointed. Thompson have advertised this place very well, however they are extremely misleading. The resort is an overcrowded, tired, hotel with unhelpful, unfriendly staff . Don't waste...

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Helpful?
3Thank Bx1978
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear esteemed Guest, We work hard to deliver an exceptional guest experience and apologize your holiday did not reach your expectation. If a guest is dissatisfied in resort we will always look for a solution to resolve this. If we had received your feedback in resort we would have acted accordingly. The guests that have visited Atlantica Sensatori have rated...

Huddersfield
Reviewed 17 August 2014 via mobile

We are well travelled in many 5 star hotels, I can tell you now that sensatori Crete is not 5 star, the hotel is tired and needs updating! The service is also one which I can only say reflects faulty towers!! There were many things which happened to result in this bad opinion below I will list a few: Room...

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Helpful?
7Thank 5-RB
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear esteemed Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we...

Norwich, United Kingdom
Reviewed 17 August 2014

Cannot fault this resort. Staff lovely, clean, lots to do, lovely food. Rooms spacious with safe tea making facilities and fridge all included. Wifi not great but do you really need this on a holiday. transfer from airport to resort very quick and when we left checked in at the hotel which made everything easy when arriving at the airport...

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Helpful?
2Thank Samantha A
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Guests, We are very happy that you have enjoyed your stay in our hotel during your recent holiday and we thank you so much for your feedback. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Your positive respond and...

london
Reviewed 17 August 2014

Great resort with a good choice of restaturants for a week's stay. The swim up rooms are definitely worth the experience. Sometimes service can be a bit on the slow side and the restaurant booking system is a bit hit and miss. Great set of activities which caters to all ages and sexes. Drawbacks: salt water pool and ants in...

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Helpful?
1Thank bigvin
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Guests, We are very happy that you have enjoyed your stay in our hotel during your recent holiday and we thank you so much for your feedback. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Your positive respond and...

Berkshire
Reviewed 17 August 2014 via mobile

Swim up room v nice - room 2013 is great - first impression is that the road alongside the swim up room means people can see in - but it is actually a road just for the hotel so not an issue. Food in standard restaurants ok - but food in stone grill and Japanese v good. Talking of food,...

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Helpful?
1Thank twyford_tiger
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Esteemed Guest, I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services. We truly welcome and value your comments as direct feedback always helps us to try harder, in order to improve our product so to exceed our guest’s expectation. Please accept our apologies for any...

Bedford, United Kingdom
Reviewed 17 August 2014

Wow what a holiday!!! 3rd time here and what a great place to spend our holiday. There was was myself, my wife, our 7 year old girl and our little boy of 2 and a half. There was something for all of us. Couldn't fault it. Firstly the kids club and the nursery, where we felt our kids were safe...

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Helpful?
Thank Pete C
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Guests, We are very happy that you have enjoyed your stay in our hotel during your recent holiday and we thank you so much for your feedback. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Your positive respond and...

Reviewed 16 August 2014

Really enjoyable family holiday with 6 adults and 3 kids. Room: We had three adjacent Family swim up rooms near the splash pool. A good location if you have kids as all the kids activities start off from there. The Family rooms are a good size with free safety deposit box and free Wifi in all the rooms in the...

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Helpful?
1Thank Griffidj
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Guests, We are very happy that you have enjoyed your stay in our hotel during your recent holiday and we thank you so much for your feedback. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Your positive respond and...

Norwich
Reviewed 16 August 2014

My husband my son of 3 and me stayed here in June with a swim up suite. Upon arrival we had to wait around 25 minuets to get shown to our room this was a pain and not what you accept for 5 star our little one just wanted to let steam off as had been on plane and bus...

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Helpful?
1Thank Sophiesidney
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Esteemed Guest, I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services. We truly welcome and value your comments as direct feedback always helps us to try harder, in order to improve our product so to exceed our guest’s expectation. Please accept our apologies for any...

Chelmsford, United Kingdom
Reviewed 16 August 2014

Good. The rooms are big, beds are comfortable, bathrooms great. Ok, the Sea View was actually a Pool view, in fact only a small number of the Premium rooms have a direct sea view, but a pool view is 200% better than looking outside of the resort. Despite facing the Pool our room was quiet, only disturbed by the rustle...

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Helpful?
2Thank shaddy
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear esteemed Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we...

Stafford, United Kingdom
Reviewed 15 August 2014

We have just returned from a fabulous 11 nights in Sensatori Crete. This is an excellent hotel that we would highly recommend. We had returned again to enjoy the wonderful accommodation, extensive food and entertainment and especially the attentive and friendly staff. From Kostas, Chrysa, Rena, Sanya, Alexandra and main restaurant team everyone ensures that your holiday meets the hotel's...

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Helpful?
2Thank Catherine B
Giannis P, General Manager at Atlantica Sensatori Resort Crete, responded to this review

Dear Guests, We are very happy that you have enjoyed your stay in our hotel during your recent holiday and we thank you so much for your feedback. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Your positive respond and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Atlantica Sensatori Resort Crete

Address: Analipsi, Hersonissos, Crete 70014, Greece (Formerly Sensatori Resort Crete)
Region: Greece > Crete > Heraklion Prefecture > Hersonissos > Analipsi
Hotel Class:5 star — Atlantica Sensatori Resort Crete 5*
Number of rooms: 410
Also Known As:
Sensatori Hotel Chersonisos
Sensatori Hotel Hersonissos
Sensatori Resort Hersonissos
Atlantica Sensatori Resort Crete Analipsi, Greece
Hotel Style:
#1 Romantic Hotel in Analipsi
#2 Luxury Hotel in Analipsi
#2 Spa Hotel in Analipsi
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Questions & Answers

Here's what travellers have asked, with answers from Atlantica Sensatori Resort Crete staff and other travellers.
459 questions
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Questions? Get answers from Atlantica Sensatori Resort Crete staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you need a sea view as the small breeze you get helps cool you down”
 of 5 bubbles sharon_a_w, 15 Mar 2017 | Read review
“swim up rooms are better value and more useable than private pools.”
 of 5 bubbles spursgirl73, 6 Mar 2017 | Read review
“Check if wanting a twin room”
 of 5 bubbles Shazzatierney, 28 Feb 2017 | Read review
“Don't book a swim -up room unless you know where it is in the hotel map”
  • In front of our terrace showing the bar across the road.
  • Trees outside our room
 of 5 bubbles aspatriamorgan2016, 26 Dec 2016 | Read review
“Block 7 Sea view”
 of 5 bubbles meerkat_lola, 22 Nov 2016 | Read review
5 of 5