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Vistana Penang Bukit Jambul

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267 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Reviewed 2 February 2017 via mobile

Lovely hotel. Its clean and staff are friendly. We only stayed the night so didn't have breakfast but we did have dinner at the little cafe in the lobby and it was very tasty. They supply everything you would expect from a 4 star hotel. Its about 30 minutes to George Town and 10 mins to the airport. So its...

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Helpful?
Thank nicklubbe
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to review your experience with us. We are delighted to read that our hotel and services have met your expectations. My team and I look forward to welcoming you back in the not too distant future. Thank you. Kind...

Fort Collins, Colorado
Reviewed 30 January 2017

rooms are decent, but service can improve. no hotel restaurant is available or room service. hotel café is ok, but with limited choices. no walking distance to restaurants or malls... you'd have to drive or use transport.

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Helpful?
Thank commercing007
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. For your all day dining convenience, do visit our Barista, opened 24 hours a day featuring grab and go snacks and meals. We...

Reviewed 21 January 2017 via mobile

Stayed for 2 night on December 2016. Was upgraded to suite room during check-in. Very grateful for the upgrade. Smooth and fast registration. New and modern looking lobby. Very clean. Went to the room. Nice view of a golf course. Excellent. Spacious rooms, very clean. But sadly one of the air conditioner at the dining room was leaking. Location wise...

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Helpful?
Thank Shamim2612
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We do apologize for the leaking air con and for the inconvenience caused as a result. Rest assured that remedial action will be...

Bayan Lepas, Malaysia
Reviewed 14 January 2017

Travel with friend, good, i like the breakfast hahahha... even we only stayed for a night, it a good place to hangout. very near to Kayu Nasi Kandar so easy to meet people. It's kind of located in the middle of the Penang Island, near to Bukit Jambul, Queensbay mall, PISA, easy to locate food around it.

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Helpful?
Thank nurmiza .
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to write this review. We are delighted to read that our hotel and services have met your expectations. My team and I look forward to welcoming you back soon. Thank you. Kind regards, Wayne Lee General Manager

Reviewed 11 January 2017 via mobile

It's best option for u if u r seeking a lovely, comfortable, and relaxing stay with kids.. We had suite of 3 rooms it was super amazing. Staff is very friendly .. and yes superb breakfast. Best time in malaysia.

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Helpful?
Thank Sana Z
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to write this awesome feedback. We are delighted to read that you had an amazing experience in our Suites, as well as the best time in Malaysia with us. My team and I look forward to welcoming you back...

Kuala Lumpur, Malaysia
Reviewed 11 January 2017

Hotel is not too difficult to find in Bukit Jambul Penang. The check in went slow, be ready to lift all your luggage to the room as no bell boy provided. The room is spacious (family suite). bathrooms floor are a bit dirty with permanent stain. beds are comfortable, only pillows are too thin. check out went smooth and fast....

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Helpful?
Thank shahrul1992
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I apologize for the less than expected experiences on this visit and for the inconvenience caused to you as a result. Rest assured...

Reviewed 11 January 2017 via mobile

The recent refurbishment has done Vistana a world of good. Rooms are nicer and cleaner now. The bathroom is better designed and the water pressure for the shower is the best I've had so far in any hotel, by far. The breakfast spread has improved from what it used to be with some French toast, local food such as noodles...

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Helpful?
Thank Bala K
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to write this great feedback. We are delighted to read that our hotel and its services have met your expectations. My team and I certainly look forward to welcoming you back soon. Thank you. Kind regards, Wayne Lee General...

Singapore
Reviewed 10 January 2017 via mobile

We booked a family suite for 2 adults and 2 kids. First, the check in was slow. We waited quite awhile before being attended. Then to our horror, the hotel staff told us that they could not find our booking. We booked through Booking.com. So we had to wait again. However, to the hotel credit, they gave us a family...

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Helpful?
Thank dreamaze
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I apologize for the less than expected experiences on this visit and the inconvenience caused to you as a result. Rest assured that...

Kuala Lumpur, Malaysia
Reviewed 9 January 2017

This is my second visit to Vistana Penang. Still maintain the friendliness warmth welcome. Food is just plain ok. The 3 room suite is suitable for family of 6 though this time round our room is not as clean as the first time we had couple of years ago.

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Helpful?
Thank aaj6387
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us once again and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. My team and I look forward to welcoming you back in the not too distant future. Thank you. Kind regards, Wayne...

Kuala Lumpur, Malaysia
Reviewed 31 December 2016

As usual over the Christmas period, my family and I have been returning guests at Vistana Penang over the past 11 years. I'm happy that they have maintained their high standards of room quality and cleanliness even though it was during the very busy and peak holiday season. Breakfast quality and variety seems to have slightly declined compared to previous...

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Helpful?
Thank seaton188
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. It’s an honor to have you and your family back with us once again this Christmas season. My team and I are delighted to read that you had a comfortable and enjoyable stay. We appreciate your kind words of recognition and excellent rating of our hotel and services. On behalf...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
This 423-room hotel is located in the vicinity of Bukit Jambul and is approximately 10 minutes from Penang International Airport and 5 minutes to the First Penang Bridge exit point. Business districts located close to the hotel are Bayan Lepas Free Industrial Zone, Seberang Perai and the newly refurbished Subterranean Penang International Convention and Exhibition Centre (SPICE) just seven minutes away by road. The Penang Golf Club and Bukit Jambul Complex are within close proximity, while Georgetown, a UNESCO World Heritage Site is easily accessible. The hotel also provides complimentary shuttle services to Queensbay area as well as the Bayan Lepas Free Industrial Zone. ... more   less 

Additional Information about Vistana Penang Bukit Jambul

Address: 213 Jalan Bukit Gambir, Bayan Lepas, Penang Island 11900, Malaysia
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range: $59 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vistana Penang Bukit Jambul 4*
Number of rooms: 423
Reservation Options:
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Also Known As:
Vistana Penang Bukit Jambul Bayan Lepas
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Questions & Answers

Here's what travellers have asked, with answers from Vistana Penang Bukit Jambul staff and other travellers.
6 questions
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Questions? Get answers from Vistana Penang Bukit Jambul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the serviced apartment if you are traveling with family.”
 of 5 bubbles 876razmanr, 27 Dec 2016 | Read review
“Room 853 offers a great view of the city and Penang bridge especially at night. Very quiet for sleeping too.”
  • Got dining table but no utensils.
  • Clean bathroom
  • Cozy king bed
  • Great view from the living room balcony!
 of 5 bubbles vincents117, 18 Oct 2016 | Read review
“the suites are a bit of a walk away”
 of 5 bubbles vanessakoh, 11 Oct 2016 | Read review
“Ask for a golf course viewing room on higher floor!”
 of 5 bubbles travelbugSurat, 6 Sep 2016 | Read review
“All rooms are I'm sure clean. No good view probably”
 of 5 bubbles jayakaranm, 14 Aug 2016 | Read review
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