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Vistana Penang Bukit Jambul

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267 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Singapore, Singapore
Reviewed 15 October 2015 via mobile

Had a two room suite,perfect for families, location is OK for someone looking to be away from the city, Breakfast spread was a tiny bit disappointing, was looking for a more authentic Penang delights, a good property and friendly staffs makes your stay a pleasant one, carpark at basement uses room keycard to exit is a hassle free experience, my...

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Helpful?
Thank Star_FamilySJ
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your experience. My team and I are delighted to read that you and your family had a good stay and felt at home with us. We appreciate your kind recommendation of our hotel to others...

New London, New Hampshire
Reviewed 13 October 2015 via mobile

Fantastic location. Fantastic amenities. Super fantastic staff. Family enjoyed our stay immensely. Wish it could have been longer. For business or sightseeing in the city, it's great. Wonderful pool no need to go to the beach and fight traffic.

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Helpful?
Thank Robert J C
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to write this fantastic review. My team and I look forward to seeing you again, and this time, we hope you can stay longer.

Reviewed 12 October 2015 via mobile

Can you believe this? We went out for some food and it started to rain as is usual in this part of the world. As we were heading back to the hotel we saw a member of staff with 4 umbrellas who had been blatantly running around in the rain looking for us. Above and beyond!!! The rooms was spacious...

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Helpful?
Thank Helen N
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. My team and I are delighted to read that our hotel and its services have met and exceeded your expectations. We look forward to welcoming you back in the not too distant future.

Reviewed 3 October 2015 via mobile

The hotel is quite new. Location wise okay, can walk to nearby Bukit Jambul shopping complex . àrea surrounding private homes and apartment town house. Room is very clean. Would compliment the housekeeping, while in the room he manage to do his work super fast efficient.. Didnt try the restaurant except my husband think the breakfast buffet overpriced and not...

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Helpful?
Thank dorrina r
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and feedback. We are delighted to read that you had a comfortable stay. We appreciate your kind compliments of our hotel and staffs. My team and I look forward to welcoming you back soon.

Kuala Lumpur, Malaysia
Reviewed 1 October 2015

Stay on last weekend with Family , Check in by Rock the receptionist , good guy , 3rd day check out early at 650 am by another receptionist , not smiling and no eye contact . nevermind , im checking out anyway Pool was under maintenance , bad surprise for kids :( , better they inform us through email /...

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Helpful?
1Thank Ikhwan_Shah
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I apologize for the shortfalls you experienced on this visit. Rest assured that I will address your feedback with my team for remedial...

Reviewed 26 September 2015 via mobile

This hotel is very clean and have a modern concept of furniture touch.. The staff is very helpful expecially Mr Lan who is very kind to assist me. Hotel is near to shopping areas such bukti jambul mall and queenbay mall.. The breakfast is ok and have a lot of varieties. Me and my family's are really enjoyed staying at...

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Helpful?
Thank houzall
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and feedback. We are delighted to read that you and your family had an excellent stay with us. My team and I look forward to welcoming you back soon.

Kuala Lumpur, Malaysia
Reviewed 20 September 2015 via mobile

Stayed in 2 bedroom suite. It had 3 rooms actually- a room with king bed, a room with queen bed, 1 study cum ironing room, 2 bathroom, living tv area, dining area. The goods: - Comfortable bed with extra pillows - Good shower - Clean - spacious Those are my combos of a good accommodation and Vistana have it. -...

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2Thank NrlY
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and feedback. We appreciate your feedback; both good and not-so-good, and strive to continuously improve ourselves. My team and I look forward to welcoming you back soon.

Kuala Lumpur, Malaysia
Reviewed 13 September 2015 via mobile

A decent hotel to stay if short stay in Penang. Nearby with working distance, a famous Indian Muslim Restaurant & shopping mall. Can be a dull place during night! However, good for a quality sleep esp. for business travellers! No real complaint for a night stay.

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Helpful?
Thank Hanifflai
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and feedback. We are delighted to read that you had a quality sleep. My team and I look forward to welcoming you back soon.

Kuala Lumpur, Malaysia
Reviewed 12 September 2015 via mobile

I stayed in for a night during September 2015 with family. We booked a three room suite.Size of the room is decent and cleanliness is ok. But we found out they locked the kitchen due to renovation. This is one point that they need to improve in service. None of the staff inform us when we book or check in...

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Helpful?
Thank Tsai C
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. The kitchen has been closed off permanently. I do apologize that this was not communicated to you upon your inquiry. Rest assured that...

Reviewed 10 September 2015

Came here alone for work matter, and only stay 1 one night in this hotel(Executive Room). The security in this hotel quite tight and you need to put access card to use the elevator. But the receptionist that I deal with is not that friendly. So, bad rep for the receptionist. Pros: Room is big,clean and neat and smell nice....

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1Thank MuhdFaris92
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback; both pros and cons, and strive to continuously improve ourselves. I do apologize for the less than expected experiences with our services, however, rest assured that I will address...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
This 423-room hotel is located in the vicinity of Bukit Jambul and is approximately 10 minutes from Penang International Airport and 5 minutes to the First Penang Bridge exit point. Business districts located close to the hotel are Bayan Lepas Free Industrial Zone, Seberang Perai and the newly refurbished Subterranean Penang International Convention and Exhibition Centre (SPICE) just seven minutes away by road. The Penang Golf Club and Bukit Jambul Complex are within close proximity, while Georgetown, a UNESCO World Heritage Site is easily accessible. The hotel also provides complimentary shuttle services to Queensbay area as well as the Bayan Lepas Free Industrial Zone. ... more   less 

Additional Information about Vistana Penang Bukit Jambul

Address: 213 Jalan Bukit Gambir, Bayan Lepas, Penang Island 11900, Malaysia
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range: $59 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vistana Penang Bukit Jambul 4*
Number of rooms: 423
Reservation Options:
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Also Known As:
Vistana Penang Bukit Jambul Bayan Lepas
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Questions & Answers

Here's what travellers have asked, with answers from Vistana Penang Bukit Jambul staff and other travellers.
6 questions
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Questions? Get answers from Vistana Penang Bukit Jambul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the serviced apartment if you are traveling with family.”
 of 5 bubbles 876razmanr, 27 Dec 2016 | Read review
“Room 853 offers a great view of the city and Penang bridge especially at night. Very quiet for sleeping too.”
  • Got dining table but no utensils.
  • Clean bathroom
  • Cozy king bed
  • Great view from the living room balcony!
 of 5 bubbles vincents117, 18 Oct 2016 | Read review
“the suites are a bit of a walk away”
 of 5 bubbles vanessakoh, 11 Oct 2016 | Read review
“Ask for a golf course viewing room on higher floor!”
 of 5 bubbles travelbugSurat, 6 Sep 2016 | Read review
“All rooms are I'm sure clean. No good view probably”
 of 5 bubbles jayakaranm, 14 Aug 2016 | Read review
5 of 5