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    Rancho Encantado

    Carretera Federal 307 Km. 24, Bacalar 77930, Mexico
    011 52 998 884 2071
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    2018-01-07 2018-01-08
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    US$193
    US$193
    Traveller (927)
    Room & Suite (132)
    Storyboard
    Overview
    • Excellent74%
    • Very good20%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “boat trip” (16 reviews)
    “hot jacuzzi” (4 reviews)
    “bacalar lagoon” (14 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Suites
    Bar/Lounge
    Concierge
    Spa
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Rooms
    Jan 7Jan 8
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (873)
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    1 - 5 of 233 reviews

    Reviewed 2 weeks ago

    Enjoyed the stay here very much after a couple of hiccups with the room initially assigned. There was a water leak and a loud noise coming from the air conditioning unit. Thankfully, the staff took care of it and upgraded to a nicer room. The...More

    Thank hgovin
    Reviewed 2 weeks ago via mobile

    We reserved the jungle casita with what we thought was a jacuzzi tub but it was just a small unheated pool that was too cold to use. Luckily the staff was very nice and moved some things around to get us a jacuzzi tub suite...More

    Thank Haley E
    Reviewed 3 November 2017

    Beautiful Hotel with all amenities you need, food is good (not great) and the views of the lagoon are stunning and service was superb Only minor issue we had was that the lagoon room was right next to the restaurant, so we would listen to...More

    Thank Dafne A
    Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 7 November 2017

    Dear Dafne A Thank you for letting us know part about your experience and for recognizing our services. I will share this comment to our staff for providing you a memorable time. We hope you could visit us again in the near future. Osmara Domínguez

    Reviewed 6 October 2017 via mobile

    The hotel Location is nice, but we had some issues. They are building a new restaurant and this created some noise. The floor in the room was full of black lights g hair when we arrived. Also we had to kill 25 + mosquitoes first...More

    Thank Jbps
    Response from Osmara D, Guest Service Manages at Rancho EncantadoResponded 10 October 2017

    Dear Jbps, We thank you very much for your comments, we will take into account your recommendations to improve and offer you the best quality of service that is the one you deserve. Thanks for your lovely comments about our location, we hope to see...More

    A TripAdvisor Member
    Amsterdam, The Netherlands
    2
    Reviewed 12 September 2017 via mobile

    The highlight of our Mexican roadtrip. The scenary is stunning. The rooms are clean, spacious and nicely decorated. And the restaurant is perfect: great food and atmosphere. My kids enjoyed swimming in the fresh water of the lake, snorkkeling and relaxing in the hammocks. A...More

    Thank A TripAdvisor Member
    Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 13 September 2017

    Dear Guest Thank you for leaving these comments. We are glad that you enjoyed the rooms and cuisine and the beautiful lagoon can't wait for you to come back and experience Rancho Encantado once again. Sincerely,

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Pool
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$122 - US$241 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 32
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Hotwire, Booking.com, Hotels.com and TripOnline SA so you can book your Rancho Encantado reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Bacalar
    • Also Known As
    • Rancho Encantado Hotel Bacalar ,
    • Rancho Encantado Laguna Bacalar
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    Traveller (927)
    Room & Suite (132)
    Pool & Beach (122)
    Dining (45)
    Hotel & Grounds (616)
    Family and Play Areas (22)
    Bathroom (17)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Ally A
    6 May 2017|
    AnswerShow all 2 answers
    Response from RanchoEncantado | Property representative |
    Hello Ally. Yes, the hotel has a TV where we will be showing the fight. The TV is located in the Selva Maya salon, right next to our restaurant,
    0
    Votes
    Ally A
    29 April 2017|
    AnswerShow all 3 answers
    Response from RanchoEncantado | Property representative |
    Hello Ally. Yes, each room has a hair dryer, body soap, hand soap, shampoo and conditioner. There is also a coffee kit, coffee maker and purified water.
    1
    Vote
    GneissDay
    17 January 2017|
    AnswerShow all 3 answers
    Response from MADPhilOxon | Reviewed this property |
    We had a lagoon master suite for 2 nights (I can't remember the room no., but it was called 'Toh'). This was on the ground floor. It was large and had an inside 'sitting area'. It had lagoon access with a small jetty. It... More
    0
    Votes
    Room Tips
    "Lagoon Views are the best"
    Read review
    "Best views, best location."
    Read review
    "Go for a lagoon room with a balcony. We didnt see people swimming from their jetties."
    Read review
    "Many good rooms, call and hear about all the different ones.. they all have names."
    Read review
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