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City Express Poza Rica

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109 Reviews from our TripAdvisor Community

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Showing 5: English reviews
Puebla
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 December 2015 via mobile

I recently went there; basic City Express accommodations, no luxuries, but nothing is missing. Clean rooms, the classic uncomfortable pillows and the a/c was almost impossible to settle in a tolerable temperature. Has a shuttle that takes you as far as 10km, which we used to get to work and to the airport! That was perfect.

Helpful?
Thank patriciagS52ZS
marlen c, Guest Relations Manager at City Express Poza Rica, responded to this review

Dear patriciagS52ZS, Thank you for choosing our hotel for your last trip, pleased to hear how the hotel made a lasting impression. I am sorry to hear you had some issues with your a/c. Your comments are important to us as long as they give us the tools to improve our service. We look forward to your next visit. Regards, More 

Portland, Oregon
Level Contributor
147 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 5 April 2013

I have stayed at this chain 4-5 times in different places all over Mexico. It's a simple and practical place. Clean and cheap. Good value for money. But not at the City Express in Poza Rica. The rooms are smaller than other similar properties, they are not well maintained, the free wifi is NOT available in all rooms and the... More 

Helpful?
Thank joelob22
ControlCalidad, Guest Relations Manager at City Express Poza Rica, responded to this review

Good afternoon Mr. Joel, Thank you very much for contacting us, we want to apologize for what happened to the difficulties you had during your stay the problem, and internet, and told him that he followed his comments. They talk to the people involved and is working to make the internet is running at 100% so you can use it... More 

Chicago, Illinois, USA
Level Contributor
217 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 426 helpful votes
Reviewed 12 February 2013

First of all, this hotel is really geared more towards business guests, rather than to tourists. Then, keeping in mind that Poza Rica is a town essentially based around the petroleum industry, and most of the guests staying here are visiting oil workers. That said, it is modern, efficient hotel, but it shows the effects of the type of guests... More 

Helpful?
Thank EisBaer
ControlCalidad, Director de Relaciones con Clientes at City Express Poza Rica, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More 

Greenville, South Carolina
2 reviews
Reviewed 20 June 2012

Stayed at this hotel for a whole week, the personel is great and so kind. I loved the food. They treated me like I was part of their family and also recomended places nearby to make my week a lot lighter. Will definitely come back, totally recomend it.

Helpful?
Thank TINASEAWRIGHT
Management response:

Dear guest, It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More 

Toulouse
Level Contributor
4 reviews
3 hotel reviews
Reviewed 16 November 2011

The hotel is clean, confortable and the team is very thoughtful! Excellent quality/price ratio.

Helpful?
Thank Nicko_V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Meeting Rooms

Additional Information about City Express Poza Rica

Address: Carretera Acceso Puente Cazones No. 68, Poza Rica 92902, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Poza Rica
Price Range: $44 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Poza Rica 3*
Number of rooms: 118
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Questions & Answers

Questions? Get answers from City Express Poza Rica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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