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OYO Cliffemount Hotel

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Bank Top Lane Runswick Bay, Runswick TS13 5HU England
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Traveller (275)
Room & Suite (108)
Dining (17)

About

#2 of 2 hotels in Runswick
Location
Cleanliness
Service
Value
Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Beach
Diving
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Newspaper
Wifi
Bar / lounge
Restaurant
Breakfast available
Hiking
Horseback riding
Snorkelling
Windsurfing
Non-smoking hotel
Outdoor furniture
Sun terrace
Laundry service
Ironing service
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Room features
Private balcony
Room service
Iron
Flatscreen TV
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
674Reviews2Q+A100Room tips
Traveller rating
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  • 51
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Popular mentions
June H wrote a review Apr. 2021
Saltburn-by-the-Sea, United Kingdom9 contributions6 helpful votes
Visited for an afternoon drink and food. The garden overlooking the bay is beautiful, a perfect setting. However the hotel itself is tatty and in need of a little updating and decorating, shame that the lockdown period wasn't put to good use! Whilst the food was ok, the choices we made were not available as they had run out, even though there was very limited people around.
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Date of stay: April 2021Trip type: Travelled as a couple
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Cubb007 wrote a review Apr. 2021
Portsmouth, United Kingdom4 contributions4 helpful votes
Booked via Booking.com who advertise the hotel as pet friendly, there were also positive reviews regarding the pet friendliness. The OYO website states dogs may be subject to an addition fee, however there is also VERY small print stating that dogs are not allowed. I tried to call 9 times to confirm the dog policy and after around 9 attempts of trying to get an answer and then the major issue of language barrier, I finally spoke to someone who said it is nothing to do with them and I need to contact Booking.com and then he actually hung up on me!! I did eventually get through to Booking.com who called OYO customer service and agreed to get a full refund with the charges waived, but the whole fiasco and the disgusting attitude from OYO has put me off what was a really lovely small hotel prior to their purchase. The hotel is now part of a massive Indian chain and if the customer service is anything to go by I dread to think what the hotel is now like.
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Date of stay: April 2021
Room Tip: Just don't even bother trying to book, the information is not current and up to date
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Baron W wrote a review Jan. 2021
Koblenz, Germany167 contributions95 helpful votes
I really can't complain much - the setting and the room we're perfect. On a cliff, as the name would suggest, with stunning views and elegant furnishings, a stunning black gloss bathroom, a balcony (sadly too cold and windy to properly enjoy), what's not to love? Well, arriving to find the door locked and no staff around anywhere to check me in didn't make much of an impression. Calling the two numbers posted led to a dead line on one and a recording on the other. After driving four hours in poor weather not having a friendly greeting is bad enough, but finding no one present at all is worse. Once the young couple with dog had arrived from doing some grocery shopping in the village, they were happy to check me in, although that required a telephone call to the (absent) owners as they had only recently switched to the OYO reservation system. The room was indeed fabulous, the bed a wee bit squishy on the right side, and the trouser press set up where there was no outlet to connect it to. Sadly, the wifi signal in the room was non-existent, which earned further demerits in my mind. In the morning, I had not opted for breakfast due to several appointments in town, so I cannot comment on food. As it is off-season under Covid-19 travel restrictions, I felt that at £29, I had gotten an amazing bargain for my comfortable night, and the views the next morning nearly made up for the shortcomings mentioned. Having just watched Four in a Bed, I feel that the Cliffemount was robbed. Compared to the other properties shown, they clearly deserved a much better finish.
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Date of stay: January 2021Trip type: Travelled solo
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Daisy L wrote a review Oct. 2020
3 contributions4 helpful votes
My partner and I arrived after 3pm as requested, and sat at reception for 10 minutes ringing the bell before I decided to try and track down someone we could sign in with. The room was good but we could hear a loud beeping coming from downstairs, every 3 seconds or so. When we went for dinner we were the only one's ordering food at that time, but weren't offered drinks at any stage, asked if our meal was ok, given the option to have salt/pepper/vinegar/any sauces. I did get up to ask but the door into the restaurant had been locked from the inside, meaning I would have to go all around the building to get into the bar again. We're not fussy people but my partner didn't eat his steak because he said it was underdone and soggy (soggy?). My salmon was tasty, but the broccoli it came with was so hard (not crunchy, hard). I can see how these things happen on a busy night, but at the time we were only one of three couples in the restaurant, and the other two were only having drinks. And the food isn't cheap. No-one came to offer us desert so in the end I did go around the building to try and track down a staff member for the second time that day. The guy behind the bar kindly said he'd bring it to us in our room. He was the only staff member I'd seen, and when I asked him about this I found out that he was the only person the hotel had put on their rota to cover bar staff, waiters, room service and to check guests in and out. So despite this one guy running around as best he could it was no wonder you had to go looking for staff - he was doing at least 4 people's jobs! As I was paying him for our food other guests were coming into the bar to say there was no-one to check them in, poor guy. The worst thing about the whole stay though was the beeping. It went on all night long. And I know other guests could hear it too because when I went to ask if it could be switched off, and was told 'no', the people behind me also sighed and left because they'd been waiting to ask the same thing. Apparently it was going off because the humidity had changed. In our room we could cover the sound somewhat with music in the evening, but it went on all through the night. We did not sleep well. I will say that Cliffemount is very much saved by it's location - we had an absolutely breathtaking view across Runswick Bay, and we had a balcony to enjoy it from too! And if you sit outside at the restaurant you can also appreciate the view when dining too. But for me it wasn't enough to redeem the fact that a hotel is somewhere that is supposed to provide you with a room where you'll be able to get a good night's sleep. I did try and contact Cliffmount before leaving this review on the only contact email I could find for them (info@cliffemounthotel.co.uk), but have received no response. Very disappointing.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
4 Helpful votes
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Tracey A wrote a review Oct. 2020
Wakefield, United Kingdom1 contribution4 helpful votes
We made a return visit to this hotel only to be disappointed. The room felt tatty and in need of some TLC. The bed was extremely uncomfortable. The full English breakfast included poor quality ingredients which is such a shame when there are lovely locally sourced sausages and bacon in the area. Staff weren't particularly welcoming. We returned to the hotel because it isin a lovely location and I would have been prepared to pay more to stop there if the hotel invested in some improvements
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Date of stay: October 2020Trip type: Travelled as a couple
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PRICE RANGE
US$47 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cliffemount hotel runswick
FORMERLY KNOWN AS
Cliffemount Hotel
LOCATION
United KingdomEnglandYorkshireNorth YorkshireRunswick
NUMBER OF ROOMS
20
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Frequently Asked Questions about OYO Cliffemount Hotel
Which popular attractions are close to OYO Cliffemount Hotel?
Nearby attractions include Sandsend Beach (6.4 km), Runswick Bay (0.2 km), and Staithes Beach (3.6 km).
What are some of the property amenities at OYO Cliffemount Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at OYO Cliffemount Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at OYO Cliffemount Hotel?
Yes, free parking is available to guests.
What are some restaurants close to OYO Cliffemount Hotel?
Conveniently located restaurants include Dotty's Vintage Tearoom, The Ellerby Country Inn Restaurant, and Estbek House.
Is OYO Cliffemount Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Runswick.
Are pets allowed at OYO Cliffemount Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to OYO Cliffemount Hotel?
Many travellers enjoy visiting Mulgrave Castle (5.4 km) and Port Mulgrave (1.8 km).
Does OYO Cliffemount Hotel have any great views?
Yes, guests often enjoy the harbour view available here.