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The Cross Hands Hotel

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274 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Llandrindod Wells, United Kingdom
Reviewed 2 weeks ago

This is my third stay at this hotel over the past couple of years. The welcome and check out was excellent, very friendly and the staff a credit to the company. I booked a single room and whilst quite small was well equipped, spotlessly clean with good facilities.The heating was efficient and the bed very comfortable. The restaurant offered good...

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Helpful?
Thank Neil576
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We're so happy to hear that you keep returning to us and have such a great stay each time! We hope to welcome you again very soon! George, Colette and the team.

Bristol, United Kingdom
Reviewed 2 weeks ago

The whole experience was chaotic from food being luke warm and some of it badly cooked to taking 2 1/2 hours for all the food to arrive. There were 16 of us in our party but a very large party in the next room and they just did not seem to have the capacity to feed that many people at...

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Helpful?
1Thank Bridget D
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your comments. We appreciate you taking the time to post your review. Your complaint has been logged and a response has been sent, which we hope you are happy with. If you wish to discuss anything further, please feel free to get back in touch. George, Colette and the team.

Clacton-on-Sea, England, United Kingdom
Reviewed 3 weeks ago

Booked a dozen rooms here for my sons wedding. Excellent service and good food at a reasonable price. Superior rooms well worth the extra. Disabled room (for my mother has brilliant wet room. Overall could not fault and only 10 minutes off the M4.

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1Thank Peter V
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We're glad you all enjoyed your stay with us. Hopefully you'll consider visiting us again when you're next in the area! Congratulations to your son and new daughter-in-law! George, Colette and the team.

Old Sodbury, United Kingdom
Reviewed 3 weeks ago via mobile

We pre booked our Christmas gathering meal at the start of October and it was written in very small print that the bottle of prosecco we would receive needed to be collected before hand by the 31st of october so very disappointed as I expected to receive it with our meal but the fact I had gone there to book...

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Helpful?
Thank David M
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review, and we're sorry to hear about your disappointment during your festive party. If your prosecco wasn't given at time of booking we will usually present at the table. We apologise that this did not happen. Please contact us directly, and we can arrange to get the bottle orgqanised for you. George, Colette and the team.

Bordon
Reviewed 4 weeks ago

The hotel in general was nice but would say is in need of a little renovation and decoration. Things like the carpets and walls are a little jaded. The bathroom in my room had a good shower but the sink had a tendency to splash water it you turned the tap up too high. My only complaint about the room...

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Helpful?
Thank Neil_Upfold
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your comments. We're glad to hear you enjoyed your stay and hope you will visit again soon! Merry Christmas! George, Colette and the team.

Weymouth, United Kingdom
Reviewed 10 December 2016

We booked two single rooms for one night. Rooms were comfortable in an old fashioned style with a small but smart en suite facility. It was really quiet in spite of a busy road being nearby and we both had a great night's sleep. The dinner menu was very varied, we were spoilt for choice and what we chose was...

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Thank HelenD0rset
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We're happy to hear you enjoyed your stay with us. If you are ever in the area again, we hope you'll stop in! Merry Christmas! George, Colette and the team.

Bristol, United Kingdom
Reviewed 7 December 2016

Three of us had lunch here today. There are two menus, one being cheaper than the other although neither very expensive. We all chose off the cheaper one. Two had fish and chips with tartare sauce and mushy or garden peas. All fine and only just over a fiver (sorry can't remember actual price). I had the smokey bean chilli...

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Thank Anne D
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for all your lovely comments. We're so glad to hear you enjoyed your visit and do hope you'll come back again soon! Merry Christmas! George, Colette and the team.

Reviewed 7 December 2016

This was a last minute trip to Bath and everywhere else was full. Had superior room with a newly refurbished bathroom. Also had dinner and breakfast in the hotel. Room and food were both excellent. Will definitely be back. Only one tiny gripe - could a shelf be put in the lovely walk in shower, there was no where to...

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Helpful?
Thank Nichola R
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We're happy you enjoyed your stay, and our newly refurbished bathrooms. We will definitely pass your comments along to the design team. Merry Christmas! George, Colette and the team.

Highbridge, United Kingdom
Reviewed 4 December 2016

Room clean & comfortable. Lovely bathroom with shower & bath facilities. Was a little surprised that there was no wardrobe to hang your clothes. Duvet was feather but all the feathers were clumped together making it very lumpy! Eventually this was changed. Bed was nice & comfy. Breakfast was fantastic, plenty of choice, cereal fruit, croissants & cooked options. Staff...

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Thank sheri5758
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your comments. We're glad you enjoyed your stay and do hope you'll come back and visit us again soon! Merry Christmas! George, Colette and the team.

Bristol, United Kingdom
Reviewed 20 November 2016 via mobile

My friends and I along with all of the children had a lovely sunny lunch sat out in the garden. This is a really great place to meet with really easy access off of the m4 junction 18 and also great access from Glos / Cheltenham/ Stroud with loads of free parking (huge car park and also has a hand...

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Helpful?
Thank lexihavana1985
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We're happy to hear that you enjoyed your meals with us and do hope you'll come and sample more of our menu dishes soon! Merry Christmas! George, Colette and the team.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms

Additional Information about The Cross Hands Hotel

Address: Tetbury Road, Old Sodbury BS37 6RJ, England
Region: United Kingdom > England > Gloucestershire > Old Sodbury
Price Range: $102 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cross Hands Hotel 3*
Number of rooms: 21
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Also Known As:
Cross Hands Hotel
Cross Hands Old Sodbury
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Questions & Answers

Here's what travellers have asked, with answers from The Cross Hands Hotel staff and other travellers.
4 questions
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Bristol, United Kingdom
5 months ago
Richmond, United Kingdom

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Questions? Get answers from The Cross Hands Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 12 was where HRH Queen Elizabeth took refuge from a blizzard.”
 of 5 bubbles PeterV524, 23 Dec 2016 | Read review
“There is no lift so you need to be able to climb at least one short flight of stairs”
 of 5 bubbles HelenD0rset, 10 Dec 2016 | Read review
“Ask for a room with wardrobe!”
 of 5 bubbles sheri5758, 4 Dec 2016 | Read review
“Only ate in restaurant”
 of 5 bubbles royaloak2015, 1 Nov 2016 | Read review
“Rooms at the back are quieter”
 of 5 bubbles Maggie200, 30 Oct 2016 | Read review
5 of 5
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