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Vila Gale Collection Palacio dos Arcos

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299 Reviews from our TripAdvisor Community

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Showing 121: English reviews
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Hindhead, United Kingdom
Reviewed 6 days ago NEWvia mobile

Lisbon was the last major European city on my bucket list so having seen the forecast for Surrey and Lisbon over the weekend it was a no brainier. The hotel is 20 mins by Taxi from the centre of Lisbon but the ocean view from every room makes it worthwhile My jaw dropped with disappointment at the reception area which...

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Helpful?
Thank Ali M
Amsterdam, The Netherlands
Reviewed 4 weeks ago via mobile

Had a great stay in this hotel, the rooms in the adjacent buildings are modern and very nice with balconies overviewing the garden and pool. Our first night was in the palace itself and that room was lovely too but older well maintained style with a view on the inner square. Breakfast a la carter but also a table with...

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Helpful?
Thank Wereldreizigster
VilaGaleHotels, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, It was a pleasure to read your review! It makes us very happy to hear that you had such a great stay with us. We are glad that you thought the rooms were very nice. All of our rooms in the modern area have a balcony and a beautiful view to the ocean and the gardens. We specially...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

Very lovely and relaxing hotel. Very quiet this time of year. Wine tasting is thursdays! I had a lovely massage. All staff were extremely helpful and very nice.Close to central Lisbon. Restaurants in area were very delicious with great staff.

Review collected in partnership with this hotel
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Helpful?
Thank skrajewski
VilaGaleHotels, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review and for choosing Hotel Vila Galé Collection Palácio dos Arcos. We are very glad to learn how lovely and relaxing your stay was. We specially enjoyed the positive feedback about our staff since we always try our best to make sure our guests are having a great stay. We are looking...

Reviewed 18 December 2016 via mobile

A wonderfull hotel with an excellent view. Despite the the "Marginal" road that is always full of cars, the place is really quiet. Great staff. The Spa is a bit small. Rooms very comfortable and quite big. The restaurant is a bit expensive for the type of food...

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Helpful?
Thank Celso B
VilaGaleHotels, Diretor-Geral at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, We want to thank you for taking the time to write a review about your recent stay with us. Also we would like to thank you for your positive comments about our staff, comfortable and spacious rooms. We're looking foward to welcoming you once again at Vila Galé Collection Palácio dos Arcos. Best Regards, Sara Palhota

London, United Kingdom
Reviewed 13 December 2016

The hotel is located in Paco de Arcos, a quaint fisherman's village a short car or train's ride from central Lisbon. I lived in Paco de Arcos for most of my life and now that I live abroad this hotel was the obvious option to stay at. And I was not disappointed. The hotel is a converted palace so part...

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Thank rbadaro
VilaGaleHotels, Diretor-Geral at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you for taking the time to share with other travellers such a fantastic review regarding your stay at our Hotel Vila Galé Collection Palácio dos Arcos. In fact our historical surroundings, combined with the confort of a modern hotel, is combination that makes us an excelent choise, as you mentioned in your comment. We were most pleased...

Princeton, New Jersey
Reviewed 1 November 2016 via mobile

The hotel is very nice with modern, spacious room and great breakfast. The ocean view from our third floor room was awesome and the staff were friendly. The outdoor swimming pool was big and quiet although I found the indoor pool and sauna got little too crowded for my comfort. The thing I did not like was the time it...

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Thank live_soyoung
VilaGaleHotels, Gerente at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review and for choosing Hotel Vila Galé Collection Palácio dos Arcos. Please be assured that all of your comments will be taken into consideration and that we will do our utmost to improve wherever we can. Thanking you for your preference and looking forward to welcoming you again in the near future....

Gibsons, Canada
Reviewed 18 October 2016

This hotel was a very pleasant surprise. The room was modern, very comfortable and had a terrace with a view of the pool area and the ocean. The service was excellent. Our check-in included a tour of the old restored section including the chapel which has been integrated into the hotel. The included breakfast buffet was fantastic.

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Thank Robert R
VilaGaleHotels, Diretor-Geral at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you for sharing your experience in Vila Galé Collection Palacio dos Arcos, it is a pleasure for us to hear that you enjoyed your stay, and that our “hotel was a very pleasant surprise”. We are also very glad to hear that you enjoyed our fantastic breakfast, our comfortable rooms that have a terrace with view of...

Reviewed 7 October 2016

Arrived late - check in, no problems. Quick taxi ride from the airport. Staff took time, even though it was late, to show us some of the hotel facilities. Indoor pool was lovely, with a relaxing sauna and steam room. Fresh towels, immaculate grounds...paradise. Outdoor pool is wonderful, and you can see the ocean peeking through the palm trees. The...

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Thank Brenda R
VilaGaleHotels, Diretor-Geral at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you for taking the time to share with other travellers such a fantastic review regarding your stay at our Hotel Vila Galé Collection Palácio dos Arcos. We were extremely pleased with your comments about our services, staff and accommodation. Comments like yours validate our efforts and tell us that we are on the right path. We will...

Reviewed 30 September 2016

My husband and I visited here for a week and had a great relaxing time. It's peaceful, and luxurious, right on the coast and the staff are very attentive and look after you. Part of the building is a renovated 15th Century palace and has real character. We told them it was our 25th wedding anniversary and they left some...

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1Thank Lisa M
Loughborough, United Kingdom
Reviewed 26 September 2016

Made to feel very welcome and perfect for young family. The actual village is a little quiet and the nearby beach is small but you're only short train trips to Lisbon and Cascais. We also went to Sintra which is worth a trip. Lisbon hasn't many great landmarks as such but it's still nice for a wander. Teenagers would probably...

Review collected in partnership with this hotel
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Thank Luciano S

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
This hotel located in the historical town of Paco de Arcos right by the Tagus River on Lisbon Coast. The nearest link to the transportation network is only a 2 minutes away and you can get to Lisbon Historical Centre in only 15 minutes or to Cascais in about the same time. The nearest beach is only 1km away. The nearest airport is 25 km away. This hotel marks the Vila Gale Group's debut with a 5-star unit in Portugal. With a poetic inspiration and decoration and a privileged location by the Tagus River on the Lisbon Coast, it has 76 bedrooms that are fully integrated in the surrounding environment. The hotel offers 24 hour reception, wheelchair access, hotel safe, and luggage room, free Wi-Fi Internet connection in public areas, a library, the restaurant Inevitavel, Satsanga Spa, an outdoor pool and a surrounding garden. This unit turned out to be renewed and boosting landmark for the historical centre of the town of Paco de Arcos. The luxurious rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. Vila Gale Collection Palacio dos Arcos has 1 restaurant and 2 bars available for its customers, open not only to hotel guests, but also to the general public all year long. The Satsanga label is present at the hotel and is composed of a set of facilities that provide well-being to all its customers. Here, you will find a heated indoor pool, sauna, Turkish bath, Vichy shower, gym and rooms for massages and treatments (all for an additional cost). Guests may choose their breakfast, lunch or dinner meals from a wide buffets. At lunch and dinner guests may also select dishes from the set menu, or take the a la carte option. In addition, the hotel caters for guests with special dietary requirements or take away meals. ... more   less 

Additional Information about Vila Gale Collection Palacio dos Arcos

Address: Largo Conde das Alcacovas 3, Paco de Arcos 2770-031, Portugal
Region: Portugal > Central Portugal > Lisbon District > Paco de Arcos
Price Range: $174 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vila Gale Collection Palacio dos Arcos 5*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Collection Palacio dos Arcos staff and other travellers.
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Questions? Get answers from Vila Gale Collection Palacio dos Arcos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor means you can walk out to the pool. We stayed on the third floor and could see the water and coastline.”
 of 5 bubbles brendarY490VU, 7 Oct 2016 | Read review
“All rooms have a pool/sea view”
  • Welcome anniversary treat
 of 5 bubbles N9232VKlisam, 30 Sep 2016 | Read review
“top floor away from the pool”
 of 5 bubbles 351chrissie71, 26 Aug 2016 | Read review
“some ground floor rooms have patios that you can walk from to the pool which is only about 5m away.”
 of 5 bubbles havooneNewry, 26 Jul 2016 | Read review
“Almost all rooms are the same size, go for 2nd or 3rd floor if you want more of a view. The ground floor rooms have a patio of their own.”
 of 5 bubbles Kristeeg16, 11 Jul 2016 | Read review
5 of 5