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Vila Gale Collection Palacio dos Arcos

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299 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Reviewed 30 July 2016

We thoroughly enjoyed our stay at this hotel. The staff was extremely professional and delightful. There is a beautiful church on the property that we walked through many times during our stay. The breakfast buffet included in our room was great and the added bonus was sitting on the porch overlooking the water. We loved using the balcony off our...

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Helpful?
1Thank JSSmith82
VilaGaleHotels, Gerente de relações públicas at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear guest, It was a pleasure to read your review! It gives us great pride to know that you enjoyed your stay and thank you for mentioning that the staff was extremely professional and delightful. Our team always tries to go that extra mile for our guest to make sure they have the best stay possible! Our property is indeed...

newry
Reviewed 26 July 2016

this 5 star hotel was really nice,and located in a quiet peaceful area aprox 20mins drive from lisbon airport .the staff were friendly . all rooms have sea views and views over the garden & large pool (4.5ft deep end to end). rooms were modern & clean with large balcony or patio on ground floors. its a small hotel with...

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1Thank havooneNewry
VilaGaleHotels, Gerente de relações públicas at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, We truly apreciate your feedback! Thank you for taking the time to write such a detailed review of our hotel. We are glad to know you had a nice stay with us! As you mentioned, all our rooms in the modern area have a large balcony where our guest can enjoy the wonderful view of the sea and...

London, United Kingdom
Reviewed 24 July 2016 via mobile

This hotel is situated between the beach properties and the city so it makes it an excellent choice for those wanting to experience the latter but also want real downtime. The pool is fantastic and the view from my room was so tranquil. Delicious free breakfast, wine tasting on Wednesday evenings. Excellent service. Be forewarned that in Portugal there is...

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Thank michelle r
VilaGaleHotels, Gerente de relações públicas at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear guest, It was a pleasure to read your review! It makes us very happy to hear that you had such a wonderful stay with us. We are glad to know you enjoyed some relaxing time in our outdoor pool, located on our gardens, where you can see the ocean right in front of you. Our free breakfast does offer...

Reviewed 11 July 2016

We went there for a week for our honeymoon. The hotel is perfectly placed between Lisboa and Cascais, each only 20min or so on the train. The train station is only 3min walk away. Although next to a traffic heavy road at first site, the property is extremely quite and peaceful. They serve an amazing breakfast and have a good...

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2Thank Kristeeg16
Reviewed 10 July 2016 via mobile

I stay at this hotel regularly on business and it's great every time. The rooms are huge, the beds are comfy and the bathrooms are well equipped with robes, slippers, toiletries etc. The only (small) criticism is that the walls are quite thin so you're likely to hear your neighbours. Breakfast is good, with both buffet and a la carte...

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Thank Jill M
Reviewed 7 July 2016

The Hotel and its surrounds were excellent! Our room was on ground level, overlooking the Hotel garden, pool area, and the beach across the road. Their gardens are very well maintained and worth a stroll through. Outdoor pool magnificent, best we have ever seen and swam in :) Buffet breakfast was average, especially for "5" star rating. You can order...

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1Thank Erika S
Shropshire, United Kingdom
Reviewed 6 July 2016 via mobile

Visited for a long weekend with my partner, as we arrived in a cab from an overnight stay in Cascais which is a lovely quaint village I did question our choice as the hotel sits alongside a busy road, boy did this first impression disappear quickly. You enter the hotel reception through the walls and front entrance of the old...

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2Thank Dave C
London, United Kingdom
Reviewed 15 June 2016

Situated halfway between Cascais and Lisbon this fab Hotel has great qualities,Pool,spa,restaurant,bar and gardens but lacks the necessary amounts of staff Although fab it struggled on checking in and car retrieval leaving us waiting 20 mins which is not the best experience for such a beautiful property i loved the blend of the old and the new and the staff...

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Thank Laurence D
VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear guest, Thank you for taking the time to write a review about our hotel. We are very glad to hear you enjoyed the amenities and facilities of the hotel including the pool, spa, restaurants, bar and gardens. As you kindly mentioned, our hotel is situated in the middle of Lisbon and Cascais which makes it a very good location...

Reviewed 14 June 2016 via mobile

A fantastic hotel just some minutes away from Lisbon where you can find the relaxation you need and still be in the city. The quality of the hotel is high in every aspect: facilities, services, spa and massages, restaurant (don't stay without trying the restaurant) and the place... Ask for a room with access to the garden if you have...

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1Thank gorcos
VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear guest, Thank you for taking the time to write such a lovely review of our hotel. It brings us great pleasure to hear that you had a wonderful stay with us and enjoyed all the facilities of our hotel. We are glad you made the best of your time here and were able to enjoy all the services we...

Reviewed 8 June 2016

The hotel itself is an absolute gem. As a avid student of literature the display of poems on the walls to rooms named after writers (we were in Charles Baudelaire) will leave us with fond unique memories of this hotel. The room was exceptional with a private porch next to the pool. Daily we returned to find a chocolate and...

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Thank John P
VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear guest, It was a pleasure to read your review! It makes us very happy to hear that you had such a wonderful stay with us. The theme of our hotel is poetry and therefore all the rooms are named after a poet. Walking through the hallways, the guests can be inspired by the display of poems that surround our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
This hotel located in the historical town of Paco de Arcos right by the Tagus River on Lisbon Coast. The nearest link to the transportation network is only a 2 minutes away and you can get to Lisbon Historical Centre in only 15 minutes or to Cascais in about the same time. The nearest beach is only 1km away. The nearest airport is 25 km away. This hotel marks the Vila Gale Group's debut with a 5-star unit in Portugal. With a poetic inspiration and decoration and a privileged location by the Tagus River on the Lisbon Coast, it has 76 bedrooms that are fully integrated in the surrounding environment. The hotel offers 24 hour reception, wheelchair access, hotel safe, and luggage room, free Wi-Fi Internet connection in public areas, a library, the restaurant Inevitavel, Satsanga Spa, an outdoor pool and a surrounding garden. This unit turned out to be renewed and boosting landmark for the historical centre of the town of Paco de Arcos. The luxurious rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. Vila Gale Collection Palacio dos Arcos has 1 restaurant and 2 bars available for its customers, open not only to hotel guests, but also to the general public all year long. The Satsanga label is present at the hotel and is composed of a set of facilities that provide well-being to all its customers. Here, you will find a heated indoor pool, sauna, Turkish bath, Vichy shower, gym and rooms for massages and treatments (all for an additional cost). Guests may choose their breakfast, lunch or dinner meals from a wide buffets. At lunch and dinner guests may also select dishes from the set menu, or take the a la carte option. In addition, the hotel caters for guests with special dietary requirements or take away meals. ... more   less 

Additional Information about Vila Gale Collection Palacio dos Arcos

Address: Largo Conde das Alcacovas 3, Paco de Arcos 2770-031, Portugal
Region: Portugal > Central Portugal > Lisbon District > Paco de Arcos
Price Range: $176 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vila Gale Collection Palacio dos Arcos 5*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Collection Palacio dos Arcos staff and other travellers.
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Questions? Get answers from Vila Gale Collection Palacio dos Arcos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor means you can walk out to the pool. We stayed on the third floor and could see the water and coastline.”
 of 5 bubbles brendarY490VU, 7 Oct 2016 | Read review
“All rooms have a pool/sea view”
  • Welcome anniversary treat
 of 5 bubbles N9232VKlisam, 30 Sep 2016 | Read review
“top floor away from the pool”
 of 5 bubbles 351chrissie71, 26 Aug 2016 | Read review
“some ground floor rooms have patios that you can walk from to the pool which is only about 5m away.”
 of 5 bubbles havooneNewry, 26 Jul 2016 | Read review
“Almost all rooms are the same size, go for 2nd or 3rd floor if you want more of a view. The ground floor rooms have a patio of their own.”
 of 5 bubbles Kristeeg16, 11 Jul 2016 | Read review
5 of 5