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Hilton Phuket Arcadia Resort & Spa

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#31 of 132 Hotels in Karon
Certificate of Excellence
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Hilton Phuket Arcadia Resort & Spa
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2,932 Reviews from our TripAdvisor Community

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Showing 1,979: English reviews
Adelaide, Australia
Reviewed 3 January 2014

overall very nice. If you like to swim in piece this is not the place for you, lots of kids and people around pool in daytime, near impossible to get chairs. Staff & service excellent, just make sure you keep close eye on all bar tabs as there can sometimes be a sneaky extra on there you didn't order.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Angela H
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are indeed disappointing to know that many aspects of your stay were not up to your expectations. We sincerely apologize for shortfalls you experienced during the stay. As you gave us comments directly through our brand channel, we have already...

Ahmedabad, India
Reviewed 1 January 2014

the first impression when u enter the gates is the picture perfect scenery that mesmerizes you. we had our rooms in andaman wing b on 9th floor.. the view was unparalleled... vast expanse of blue green water and awesome wind. The resort offers something or the other for each agegroup. staff are friendly and service is good. Indians planning a...

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Helpful?
1Thank wonder-travel-13
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to hear that you had a fantastic stay at our resort and that our team assisted you in friendly services. We are happy to share your feedback with our entire team members. Thank you again for your...

Paphos, Cyprus
Reviewed 30 December 2013

We have visited Hilton Phuket Arcadia for Christmas holidays and we have stayed there for 8 nights in a deluxe plus sea view room, having a magnificent view of one of the hotel pools and Karon beach infront. The room was spacious with all comforts! We couldn't ask for anything better than this! The hotel was a luxury village resort...

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Helpful?
1Thank Amariosn
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to be rate as “A heaven resort” in Phuket. We are so excited to read your various positive comments especially helpful service of our team members. We have passed your comments with our entire resort team as...

UK
Reviewed 30 December 2013

The rooms are lovely ,all new bathrooms with rain showers since our last stay.the pool by the beach is lovely,just a short walk across to the beach.The food at the pool bar is exceptional ,a great spot to watch the sunset.The lobby bar in the evening is great for a drink before going out.Avoid the 'build your own sandwiches' at...

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Helpful?
1Thank Happyhooliday2
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to be rated as the best hotel in Karon. We are happy to know that you had a great stay with us. With regards to a sandwiches, we sincerely apologize for your disappointments. However, it is good...

Rielasingen-Worblingen, Baden-Württemberg, Germany
Reviewed 30 December 2013

Very good resort for Easy Living. Some Updates are necessary. But for us no matter to claim. No Five Stars but Nearly. The Staff is extraordinary friendly. Every Day is Live Music. The Food is of Good Quality. The Service in Bars, Restaurants and Pools is very good.

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Helpful?
1Thank Daniel78239
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure that you enjoyed our resort offerings and the service of our team members that delighted your stay. Thank you again for your valuable feedback. We look forward to having opportunities to warm welcome you back to the...

Amsterdam, The Netherlands
Reviewed 30 December 2013

Stayed here for a couple of nights in mid-December and was quite impressed with the location, the size and the facilities that this hotel had to offer. I have noticed a few comments about out-dated rooms and so forth, but while a spruce up might be in need nothing limited us enjoying the room we had. Very spacious, clean, quite...

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Helpful?
2Thank Blaine H
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It’s our pleasure to know that you enjoyed the overall of your stay with. It is always gratifying for the whole team to receive these great comments. Thank you again for your valuable feedback. We look forward to having opportunities to...

Sydney, Australia
Reviewed 29 December 2013

We visited for 10 days in early December 2013. We were here for a conference and took holiday days either side. This hotel has great grounds with hills behind it and Karon beach in front. The weather was perfect every day. It was a good location for the conference and we enjoyed the evening drinks on the lawn. We also...

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Helpful?
1Thank sandralydia
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It was our pleasure to hear that you and your family enjoyed overall of the stay with us. We look forward to having opportunities to warm welcome you back to the resort in the near future & wish you a prosperous...

Tampa, Florida
Reviewed 29 December 2013

Beach front location with several cheap restaurants to eat inside of the hotel. If you are HH member you definitely get VIP treatment. Kudos for XU for a Hilton honors desk and her service to me and my family. We stayed in mid November 2013. Highly recommend private car from hotel to pick up.

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1Thank Artur1979
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our great pleasure to welcome you as our loyal Hilton HHonors member. We appreciate your positive comments on the quality service of our reception team members. I have passed your special compliment to Eva. With regards to the hotel...

Tampere, Finland
Reviewed 28 December 2013

We have been in this hotel 7 times before. This time we noticed that hotel really needs updating. Hotel room was on the old side, very clean but still not "Hilton standard". We wanted to change room after first night because there was Russian people next door to us, drinking and playing Russian music all night. The first room was...

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1Thank Iiris1976
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is disappointed to know that our resort fell below your expectation on your recent return visit. However, we appreciate your valuable feedback. Speaking of the food, we have more positive comments on our current culinary offerings than before. However, we...

Sydney, Australia
Reviewed 27 December 2013

I think its what you have come to expect from Hotels of this type. It is a true 5 star hotel with stunning tropical gardens and as described by the other reviewers the excellent service from room service - strangely the front desk staff were at best average and a little disinterested? Our room was definitely on the older side,...

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1Thank Re-viewer-Traveller
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our great pleasure to know that you had good experience as a conference stay. We appreciate your valuable comments, both positive and negative and take your comments seriously to improve our offerings. We thank you again for your valuable...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: $111 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Despegar.com, Travelocity, Orbitz, Agoda and Booking.com so you can book your Hilton Phuket Arcadia Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Thailand - Karon
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#16 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#28 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in Building A”
 of 5 bubbles tinap653, 16 Mar 2017 | Read review
“Room with sea view are wonderful!!!”
 of 5 bubbles 233mariamh, 13 Feb 2017 | Read review
“Higher rooms have decent views.”
 of 5 bubbles aliciap380, 11 Feb 2017 | Read review
“Get a tent & sleep in the garden”
 of 5 bubbles LLUK, 7 Feb 2017 | Read review
“A room that makes a larger suite by opening the door in between two rooms gives you no privacy.”
 of 5 bubbles 636ashleyk, 1 Feb 2017 | Read review
5 of 5