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Hilton Phuket Arcadia Resort & Spa

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#33 of 130 Hotels in Karon
Certificate of Excellence
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Hilton Phuket Arcadia Resort & Spa
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2,740 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Phuket Arcadia Resort & Spa
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Showing 1,870: English reviews
Norwich, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 October 2013 via mobile

We stayed in Hilton Arcadia for 3 nights. The room was spacious and very clean. The facilities are excellent ranging from several swimming pools, squash courts, gym, spa, tennis courts etc.to a lovely jewellery shop in the hotel lobby. I was very grateful that we paid a little extra and stayed at the Hilton as the rest of the hotels... More 

Helpful?
Thank kat h
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor. It is our pleasure that you were impressed with our resort offerings and the service of team members that delighted your stay. In regard to your comments on food at breakfast buffet, we have shared your valuable comments... More 

Melbourne, Australia
2 reviews
Reviewed 3 October 2013

This is a fantastic resort for the whole family, five swimming pools to enjoy, great restaurants and sporting, gym facilities you dont even have to leave the resort. Our family had a wonderful holiday.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank fromoz63
Singapore, Singapore
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 October 2013 via mobile

Second time at this property. I like the service and it's great for a quick getaway in Phuket. The property howere is really old and needs renovation (not really Hilton standard anymore) service is good and staff is friendly. Special thanks to Olga from receptions. Also nice is the newish beachclub. Would I return to this Hilton? On my rewards... More 

Helpful?
Thank Sfisse
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We have taken your comment on the property seriously and please be informed that for last few years, we’ve conducted the major renovations on guest rooms, more than one-third of total rooms were upgraded as DLX Plus room. Additionally this year... More 

chengdu, China
1 review
Reviewed 30 September 2013

The hotel is very nice next time will choose,Very quiet environment close to the room from the sea is very spacious sea breeze on the balcony very comfortable,Breakfast is very good, if you can add some Chinese flavor will be better, the hotel many Chinese language on the label again to add some more very more humane Chinese

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wei W
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are delighted to hear that you enjoyed the overall stay with us. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of... More 

tel aviv, Israel
1 review
Reviewed 30 September 2013

i like the pool and the restorant. for me the location is good to have my silens when i am back in the hotel. the rooms are very clean and smell good.the front looby is abit fare and it was good if privet cars coold come to pick up the staf from the back looby

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shmuel T
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are delighted to hear that you had a pleasant stay with us. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of... More 

Taipei, Taiwan
Level Contributor
124 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 25 September 2013

This was the absolute worst hotel stay of my life. I had problems with every department I interacted with, from front desk to housekeeping to restaurant staff. It was truly dire. I gave the hotel numerous opportunities to fix things. Instead, things continued to get worse despite my belief that things couldn't get any worse. The same mistakes were made... More 

Helpful?
7 Thank jchanlifat
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor. We were very disappointed to know your huge disappointments on your stay with us. Furthermore, we have seriously taken your comments on repeated issues. Even you have already provided our management team issues though, we appreciate if you... More 

Bexhill East sussex
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 September 2013

We organised a trip to celebrate our 25th wedding anniversary with our kids. Was very worried on reading many review and send our requests to manager. On arrival they showed us room in C which were extremely small and smelt damp and musty. We complained and the duty manager said there were not room available but showed us the original... More 

Helpful?
5 Thank nikkisingh
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are truly disappointed to know that you had unpleasant experience from the beginning of your stay with us and sincerely apologize for your disappointments. However, we hope our GM’s offer somehow assisted you to recover your negative experiences. Speaking of... More 

George Town, Malaysia
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 21 September 2013

The hotel is massive in terms of size and although quite near to the beach is. also quite a way out. However, if your intention is to come here and relax than this is the place. You don't ever need to walk in spite of the massive space nd size as the hotel itself provides shuttle buggies to all corners... More 

Helpful?
Thank SSChua28
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our greatest pleasure to know that you had pleasant stay with us. We appreciate your positive comments on our resort, room, and the attentive service of our team members. I have passed your compliment to the team in order... More 

Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 September 2013

Stayed here on business and had a day of leisure, all in all 2 nights. Enjoyed the secluded grounds and the short walk to the beach, which is not crowded unlike Patong. The rooms were comfortable, but we had problems - leaking aircon, stuck toilet, jammed sink... fixed quickly by responsive staff, but it was unsettling for a supposed 5*... More 

Helpful?
2 Thank SW973
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor. We are truly disappointed to know that some aspects of your stay fell below your expectation. We sincerely apologise for your disappointments. With regards to the Internet service, we consider it is fair to charge Internet access in... More 

Melbourne, Australia
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 September 2013

We stayed here in August and were really disappointed. We paid for a five star experience but received 3 star standards. Check in was 2pm we couldn't check in until 4. They then tried to charge us an upgrade fee for a room we already had booked but they didn't have that in their system. We were out as far... More 

Helpful?
4 Thank Cherie080684

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: $134 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Orbitz, Booking.com, Expedia, Odigeo and Priceline so you can book your Hilton Phuket Arcadia Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Thailand - Karon
Hotel Style:
#7 Business Hotel in Karon
#15 Top resorts Hotel in Karon
#16 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#29 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a corner room”
 of 5 bubbles G8489JAbrianc, 21 Nov 2016 | Read review
“Must have a see view”
 of 5 bubbles , 11 Nov 2016 | Read review
“Higher floor room would be nice for better views”
 of 5 bubbles booLincoln, 5 Nov 2016 | Read review
“Any ocean view room”
 of 5 bubbles , 27 Oct 2016 | Read review
“Room in block A , especially 415, was superb with great view.”
  • View from room
  • A nice welcome
  • Your friendly budgie!
 of 5 bubbles 391eddiew, 27 Oct 2016 | Read review
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