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The Westin Siray Bay Resort & Spa Phuket

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The Westin Siray Bay Resort & Spa Phuket
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1,798 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Siray Bay Resort & Spa Phuket
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Showing 1,454: English reviews
Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Probably the most beautiful hotel in Phuket. We had a bad first night experience in another hotel but Westin Siray saved our holidays! Staff very very professional! From the front office to the restaurants and bars! (Phueng the manager at the asian restaurant is a hero! She run the restaurant herself with brilliant skills!) All the staff is lovely! The...

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Helpful?
Thank jennifer r
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear jennifer r, Thank you for sharing your wonderful review of your holiday with us, its reviews like yours that makes all our efforts worthwhile. We will certainly share your compliments to K Phueng and make sure she receives the recognition she deserves. We hope you will come back and visit us again, it will our pleasure to welcome you...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

We stayed here durin for 4 days during new year with 2 families with small kids. First of all a endless discussion on the party and price which seemed ro be compulsory 200 us for what?? We went to Blue Elephant in town and had a great night and diner for one third of that price! The place is nice...

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Helpful?
Thank A TripAdvisor Member
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear TripAdvisor Member , Thank you for sharing your constructive feedback of your stay with us, we are disappointed that you did not enjoy the resort and we did not meet your expectations, we apologize for this. We thank you for your comments and have taken note of them and see how best we can improve on them for the...

Detroit, Michigan
Reviewed 2 weeks ago

This is definitely the sort of hotel about which you need to do your homework before you decide if it's right for you. I got really nervous before arriving because some of the recent reviews have been poor; however after arriving, my family really wondered if we were staying in the same hotel as the people from those reviews (disclaimer:...

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Helpful?
Thank NBalak
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear NBalak, Thank you for constructive and honest review of your holiday stay with us, we are pleased that in many ways we made your stay enjoyable. We have taken note of your comments and we will make sure these are improved immediately. Regarding New Year’s Gala dinner, we have taken note and will see if we can get a...

Sydney, Australia
Reviewed 2 weeks ago via mobile

This hotel although a Westin does not live up to the Westin name. Prob a 4 star hotel. Starwood should be ashamed. Our room was quite nice and bed comfortable but old. Hotel has seen better days. Pools are average. Beach is average. Most notably the hotel is 45min drive from anywhere. It's quite nice when you get there, calm...

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Helpful?
Thank lola9876
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear lola9876, Thank you for your feedback regarding your recent holiday with us, we are disappointed that we did not meet your expectations and our apologies for this. We are located on the quieter side of the island thus perfect for peaceful and relaxing holiday far from the busy tourist areas and close by to Phuket town. We are happy...

Singapore, Singapore
Reviewed 2 weeks ago

We liked our stay at the Westin, it is built on a hill so they use golf carts help the guests get around. At first, this seems strange, but you get used to it, I think it is more time efficient than the elevators in some big hotels. We particularly liked the big pool with the swim up bar, sipping...

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Helpful?
Thank DimiPet
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear DimiPet, Thank you for sharing your review regarding you recent holiday with us, we are pleased that overall you were happy with our resort and facilities. Yes the resort is situated on hill providing a wonderful panoramic view of the Siray Bay, did you manage to get a beautiful sunset as well during your stay? Phuket town is in...

New York City, New York
Reviewed 2 weeks ago

The rooms are really comfortable and the resort is in a hilly area. They have tuk tuks running from the lobby to the rooms to make it easier. It's quite away from the airport and you are pretty isolated. The beach was not good, very rocky. They do provide free kayaks and stand up paddleboards. There are several pools which...

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Helpful?
1Thank Cathy K
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Cathy K, Thank you for your constructive review of your stay with us, we have taken note of your comments and will see how best to improve on these. Should you decide by any chance to visit us again, please do reach out to me and let me know so we can make sure your stay is memorable and...

Malaysia
Reviewed 2 weeks ago

Rented a car from the airport at approximately THB3100 for 4 days. The journey took approximately 1 hour, but we took 20 minutes longer as we took a wrong turn and it was traffic jam period. Just turn on google maps for the direction. Arrived at the resort approximately 5pm with my mom and 2 young children and was greeted...

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Helpful?
Thank travelbunny0306
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear travelbunny0306, Thank you for your descriptive review of your family holiday with us, we are happy that you and your family enjoyed the resort and its facilities. Driving your self is definitely a plus point since it makes it easier to travel around the island at your own pace and see a lot more. Yes our beach and the...

Shanghai, China
Reviewed 2 weeks ago

I have to say that overall we enjoyed our stay at the westin. The key might have been the expectations. First of all it is suppose to be a westin. The pools are of a ok size but nothing special. Rooms all tiles and again very plain an ordinary. We also used the spa, but for the price they charged...

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Helpful?
Thank chow tien w
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear chow tien, Thank you for sharing your valuable feedback regarding your family holiday with us recently. We have taken note of all your comments and we will see how we can work on improving these immediately. We appreciate your comment on our Kids club and we thank you for bringing it to our notice. But nevertheless we are happy...

Reviewed 2 weeks ago via mobile

Had a wonderful time in Phuket, nice, quiet and friendly hotel, good restaurants and excellent staff. Drove to hotel from the airport using Google navigation, and got a room upgrade on arrival. Good location for family vacation

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Helpful?
Thank Reet N
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Reet N, Thank you for short and simple review of your holiday with us, we are pleased you enjoyed your stay and we hope you will come back and visit us again soon Be well Jean Naronglith General Manager

Brisbane, Australia
Reviewed 3 weeks ago

We were only here for an overnight stay. The drive from the airport is tediously slow.The resort is on a hillside so buggies are used. Although you can see the bay in the distance I don't know what people would do if staying here for a few days. We didn't see any beach. The English spoken by the staff was...

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Helpful?
Thank Alan S
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Alan S, Thank you for sharing your review of your stay with us, we apologize for the inconveniences caused and we have taken note of your comments and we will see how best we can rectify and find a solution. We are happy that your enjoyed your breakfast with us, we will pass on your compliments to our chef...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Siray Bay Resort & Spa Phuket

Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Price Range: $136 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
Reservation Options:
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Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Thailand
Hotel Style:
#1 Luxury Hotel in Phuket Town
#1 Spa Hotel in Phuket Town
#3 Family Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Siray Bay Resort & Spa Phuket staff and other travellers.
34 questions
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Questions? Get answers from The Westin Siray Bay Resort & Spa Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a sea facing room!”
 of 5 bubbles NBalak, 2 Jan 2017 | Read review
“request a water view room”
 of 5 bubbles 533cathyk, 1 Jan 2017 | Read review
“ask for a room higher up floor (each block as upper and lower) with a view . we stayed next to prego restaurant”
 of 5 bubbles chowtienw, 28 Dec 2016 | Read review
“Enjoy the view I think.”
 of 5 bubbles alansQ7212AN, 27 Dec 2016 | Read review
“Ask for renovated rooms”
 of 5 bubbles AmyP108, 20 Dec 2016 | Read review
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