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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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992 Reviews from our TripAdvisor Community

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Showing 681: English reviews
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Gold Coast, Australia
Reviewed yesterday NEW

I booked this by accident thinking it was the Grand Centara Hotel in Karon, so I was very disappointed to find we were literally next door to the airport, not the other end of the island. However, once we got over that, it was actually quite interesting to be that close to the planes and see them take off. From...

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Thank Claire P
Reviewed 2 days ago NEWvia mobile

Thanks for training Indonesia Goufur,alfiansyah,ayu,dini, departement kitchen jordy,irsyad,alif f&b service .ari,esa front office and lucky,iman in housekeeping they are now become my friends and i had spend a lot of good time with them, they are very friendly and good people i wish for everyone spend time there with them😉👍 service and hotel are very good👍

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3Thank Марк Н
Haninge, Sweden
Reviewed 6 days ago NEW

Nice resort with good service and fresh atmosphere. Clean and well planned rooms. Soft and comfortable beds. Only one restaurant open during our stay, but the resort is growing with sevral new buildings (rooms) and an additional restaurant. The Aqua-park is highly recomended. Airport is close with sevral take-offs, but in general not that disturbant.

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Thank 713matsl
Hong Kong, China
Reviewed 1 week ago NEW

In isolation, the amenities, facilities and rooms of this resort meet generic expectations, however every single interaction with resort staff resulted in frustration. The resort is poorly managed and the staff are not well trained. Check in was painfully slow and took nearly 30 minutes. The restaurant staff repeatedly forgot orders, were slow to process simple orders such as beverages,...

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Thank JeCCo87
Reviewed 1 week ago via mobile

It was the first time I had ever experienced such a horrible room service meal! I ordered club sandwich for breakfast and discovered to my horror that the bread was mouldy. The worst time was they deliberately hid the mouldy side of the bread with the filling so guests will not see it. Very sneaky and dishonest. We complained and...

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Thank judylawson
Phuket, Thailand
Reviewed 1 week ago via mobile

two days very entertaining,visiting splash jungle water park for just 150 Baht. Staff very helpfull and friendly from reception to room service. Near to the beach as well. Breakfast needs un upgrade,average. IMO good for a long weekend not for a long stay.

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Thank villamedici
Perth, Western Australia, Australia
Reviewed 1 week ago

After reading bad review after bad review I had low expectations for this resort. We booked a 2 bedroom luxury apartment for 2 adults and 2 teens. The apartment was massive! Almost bigger than our house! The only thing wrong with the room was the hot water took forever to warm up, you could turn on the taps, make a...

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Thank Michelle D
Reviewed 1 week ago

*Staff can barely understand/speak english, theres a million people working there but next to no one that can actually help due to the language barrier. I was overcharged by a rude receptionist that wouldnt/couldnt communicate with me at reception but luckily the manager was able to refund the wrong amount she put through. (I would rate the staff one star...

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Thank Bethany W
Melbourne, Australia
Reviewed 2 weeks ago via mobile

I have read a lot of mixed reviews about this place and im happy to say it beat expectations. Firstly the waterpark which was free with my stay (for some guests it was 150bht pp). This is the amazing feature of the place which joins to the resort. Plenty to do and my 4 year old loved it. They are...

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Thank grozzy64
Reviewed 2 weeks ago via mobile

My family of two children, my husband and myself were at Central West Sands in Phuket in March 2017. Having read the comments on TripAdvisor I read that they were no longer honouring free entry into splash jungle water park when you were staying in the hotel. So before I left I spoke to booking.com and made sure that it...

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1Thank Samantha H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $82 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 558
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None appeared to have a sea view but you can look out over the lake which was really nice.”
 of 5 bubbles 59clairep, 26 Mar 2017 | Read review
“villa is really good”
 of 5 bubbles siennao246, 2 Mar 2017 | Read review
“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
 of 5 bubbles egow, 14 Feb 2017 | Read review
“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
5 of 5