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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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964 Reviews from our TripAdvisor Community

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Showing 666: English reviews
west midlands
Reviewed 10 July 2016 via mobile

We stayed here for 10 nights with our 4yr old son. After reading the reviews on here we were not expecting a lot and dreading it slightly.....we were pleasantly surprised and we've stayed in many 5 star resorts. We found no issues with the check-in process and was quick and efficient. The staff were always friendly. We had a deluxe...

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Helpful?
Thank SMGJST
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear SMGJST, Thank you for highlighting so many positive about your stay at Centara Grand West Sands Resort & Villas Phuket! We are happy to hear that you were impressed by our facilities and our team who were available to make your stay memorable. We love that you were generally pleased with the service, design and presentations throughout our property....

Bangkok, Thailand
Reviewed 10 July 2016

This hotel has the water park, the only one in Phuket. It's very close to the airport. The one bedroom type is quite spacious and equipped with kitchen and big refrigerator. Kids can use sofa bed for sleeping. However, it's quite noisy from planes taking off and on during flight time.

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Helpful?
Thank Daotalks
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Daotalks, We’re happy to learn that everything went well and that you enjoyed your stay all around. Centara Grand West Sands Resort & Villas Phuket aims to be a destination within a destination so it’s good to know you enjoyed the vibe here. We hope to have the opportunity to welcome you back should your travels bring you back...

Reviewed 8 July 2016 via mobile

I was very disappointed on staying at this hotel during my summer vacation. The hotel is just right next to a Phuket airport. The water park was not maintained properly until algae grows on ground. On the 2nd night the power went out for 4 hours starting from the midnight. All telephone lines in the hotel were out of service...

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Helpful?
1Thank panya1234
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Panya1234, We regret to learn that a negative experience while staying at Centara Grand West Sands Resort & Villas Phuket prompted your first TripAdvisor review. Splash Jungle Water park has indeed needed a touch up in regards of repainting the pools and the Lazy River. Meanwhile, the water there is of the highest standard of purity and cleanliness. A...

Reviewed 8 July 2016 via mobile

The only thing I was impressed with the visit to Thailand at Phuket. This dry and stay here. I am proud of the service I remember he called Khao. It is a bar in the restaurant Sunset. When I was there I met a day before returning to Khao Khao I promised him that I would come back again next...

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Helpful?
Thank Olga I
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Olga, Wow, it sounds like everything about Centara Grand West Sands Resort & Villas delighted you which makes us very happy and proud! Thanks for the short note appreciating our team, I will ensure that Khao is made aware of the impact they had on you. You are a valued guest and naturally, we hope to have you staying...

Perth, Australia
Reviewed 7 July 2016

We stayed here for 2 nights at the beginning of our holiday in Phuket as we had a late flight in and it is close to the airport. We had an interconnecting room for our 3 kids in luxury suite 2 bedroom. Rooms were huge and we couldn't find fault. Beds big beautiful and comfy, huge pillows and hot water...

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Helpful?
1Thank Pamela L
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Pamela, We're happy to hear that you are pleased with the hotel in all aspects and that the team is courteous to your needs. While we appreciate your highlights of our facilities, it is your recognition of our team which really motivates us. Thank you for taking the time to share your feedback and for choosing Centara Grand West...

Reviewed 5 July 2016 via mobile

There are some absolutely wonderful things about this resort, but there are some things that definitely let it down. The housekeeping was very poor. There were numerous occasions where we should have had something in our rooms, but didn't. One day there weren't enough towels, never face washers, no umbrellas, no beach/pool towels, no hand soap, not enough cups for...

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Helpful?
Thank Chantelle P
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Chantelle, We are very concerned to learn about some the negative experiences as mentioned. Housekeeping service is a top priority and we would have taken care of any issues and moved your room in order to ensure comfort. Please accept our apology for any inconvenience caused. The team has been briefed on your comments and we will be more...

Sydney, Australia
Reviewed 4 July 2016 via mobile

Located very close to Phuket International Airport, and featuring the Splash Jungle water park, this is a fantastic place to finish a Phuket Family Holiday prior to boarding your flights back home. The staff are very welcoming on arrival and provide a refreshing drink and a cool face towel. After check-in staff helped you with your luggage and take you...

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Helpful?
Thank Mick S
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Mick, The team is thrilled that you had an awesome stay and really appreciate your acknowledgement of those encountered all around. It is a true encouragement to get this feedback which is shared by all. Our people are our strongest asset and it's really good to know that you felt well taken care of by them. Your insights are...

HK
Reviewed 4 July 2016

I booked a deluxe room for 4 nights thru travel again, lived in building 8….room condition was like a 3 star hotel or a cheap motel, everything was old...I wanted to end my vacation asap… My friend booked a room by himself, lived in building 7, was nice and new. There is a huge difference btw building 8 and 7,...

Review collected in partnership with this hotel
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Helpful?
Thank Katie C
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Katie, Thank you for your review and constructive feedback. We regret to learn about some of the issues experienced and are not sure if you had reached out to anyone on the team to address and assist with immediately while here. We would have loved to try to clarify or fix some of the points raised to ensure an...

A TripAdvisor Member
Level Contributor
2 reviews
Reviewed 4 July 2016 via mobile

Went for four days with six kids and two adults and stayed in two bedroom suite, building #5. Great space to live and sleep with kitchen, washer dryer unit and dishwasher. Individual AC controls for each room and a great balcony. Beach was not swimmable but water park was included in stay sober made regular use of it. Lunch and...

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Helpful?
Thank A TripAdvisor Member
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear valued guest, We're happy to hear you had a memorable stay with us. Sounds like you were able to both enjoy our facilities and get lot of fun with our water park. On the other hand, we regret any inconvenience that may have been caused during the maintenance of elevator. Hopefully, we were able to take advantage to offer...

Hwaseong, South Korea
Reviewed 2 July 2016

my sons were very satisfied with the pool. the departure time was evening, so we had enjoyed the pool so long time. If you can make late check-out it will be wonderful choice. if I will go again to Phuket, I will stay at Centara 1 more.

Review collected in partnership with this hotel
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Helpful?
Thank m00nsung
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear M00nsung, Thank you for being a fan of the Centara brand! We're thrilled to learn that you enjoyed the total experience and were super comfortable while here. Your feedback is valued and if there is anything more we can do to make future stays even more enjoyable, please do let us know. All the best, Ines Lefort Quality Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $109 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 558
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
88 questions
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
 of 5 bubbles egow, 14 Feb 2017 | Read review
“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
“Stay in a villa. Probably the best bet and guessing you get more for your money”
 of 5 bubbles , 3 Jan 2017 | Read review
“For Deluxe Family Residences, ask for building number 7 or 8, it is closest to the Waterpark and one of the restaurants”
 of 5 bubbles AbhijitD_13, 30 Dec 2016 | Read review
5 of 5