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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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954 Reviews from our TripAdvisor Community

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There are newer reviews for Grand West Sands Resort & Villas Phuket
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Showing 660: English reviews
Reviewed 4 January 2017 via mobile

I have never posted a poor review of a place before. Our time at the Grand West Sands was ruined by the Food and Beverage Manager (FB Manager). We wanted to go to dinner at the Italian Restaurant in the resort to try it before we left. We phoned and booked and on turning up we were being seated by...

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1Thank IanAucklandNZ
London, United Kingdom
Reviewed 4 January 2017 via mobile

We booked this holiday via a well respected holiday company who had sold this hotel to us as a 5* resort, however on our arrival we found this hotel to be more of a 4* than 5*. Our family room was way too small for a family of four and would be classed a twin room in most other hotels....

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2Thank PinalX
Reviewed 3 January 2017

So we went here as a result from friends staying. Honestly, never been to Phuket so it was ok. But this resort was NW of main city...about an hour. Resort is on a swimmable beach. That's great! Airport is next to it. That's bad. Room was just ok. One day not cleaned, other days not everything replaced like towels. For...

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Thank Patrick L
Melbourne, Australia
Reviewed 3 January 2017 via mobile

We stayed in the 2 bedroom villa for a week with our two children. Villa was stunning, spacious, modern, clean and the private pool was the icing on the cake. Although very far from main tourist areas, the highlight was the water park where we spent most of our days. If you want to relax and stay away from the...

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1Thank Hammy-I
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Hammy-I, Thank you for staying with us and the awesome review. We are happy that you enjoyed our warm Thai hospitality and your private pool Villa . Anything you need to ensure your next trip is exciting, please let us know and we will try to do our best to make it’s happen. Kind regards, Denis Thouvard General Manager.

Reviewed 1 January 2017 via mobile

From our short visit we noted the amazing staff at the restaurant (Riki was great!) and very helpful lifeguards, but the only negative was the quality of food. Underwhelmed by the buffet and Italian restaurant. The water park was great fun though and we appreciated the proximity to the airport!

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1Thank Kate A
Mumbai, Maharashtra, India
Reviewed 30 December 2016

Stayed in this amazing resort for 2 nights, myself, wife and 2 kids. Positives - (1) Big, well maintained property (2) Individual rooms are fairly spacious, even the basic category has a bunk bed, making kids' stay very comfortable (3) The waterpark is huge, has a fair degree of variety. (4) Room rentals and on-site food is fairly reasonable. During...

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1Thank Abhijit D
A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 30 December 2016 via mobile

This hotel has the potential to be so much better, but really needs to improve on its service, particularly at its restaurants. On the positive side, the room was very nice and looked like it was recently renovated. Having a water park in the middle of the resort was also fantastic for the kids and we spent the bulk of...

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2Thank A TripAdvisor Member
Reviewed 27 December 2016 via mobile

I go to Grand West Sands Resort & Villas coz of the main attraction- Splash Jungle Waterpark. But I feel really really disappointed: (1) The water basin in the bathroom has cracks on it; (2) The couch has got stains on it. (3) No phone directory of the hotel and room service menu can be found in the room. (4)...

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2Thank D_HyeHyun
Reviewed 22 December 2016 via mobile

I checked in on 21st,first impression was average when check in the lobby room rate is very expensive but its paid with the their service,first day have a breakfast at sunset breeze that superb busy,I was appreciate for all staff and FNB team that work at the time especially for the trainee from indonesia,luthfiana,ipul,riki they work very professional always smile...

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1Thank Adi A
Kuala Belait, Brunei Darussalam
Reviewed 21 December 2016 via mobile

A great place to go with kids! There is a water park in this hotel. facilities are clean and service is great. It is near the airport which makes it easy but taxis are quite expensive. If you drive, I would recommend renting a car. Breakfast was a nice spread and some halal food places can be found around the...

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Thank yusra261

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $115 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
87 questions
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
 of 5 bubbles egow, 14 Feb 2017 | Read review
“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
“Stay in a villa. Probably the best bet and guessing you get more for your money”
 of 5 bubbles , 3 Jan 2017 | Read review
“For Deluxe Family Residences, ask for building number 7 or 8, it is closest to the Waterpark and one of the restaurants”
 of 5 bubbles AbhijitD_13, 30 Dec 2016 | Read review
5 of 5