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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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961 Reviews from our TripAdvisor Community

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Showing 664: English reviews
Sydney, Australia
Reviewed 20 May 2016

We stayed here with our 4 kids. When we arrived our room wasn't ready and the extra beds weren't in the room (even though reception thought they were). They were happy to sort it out but it it took until about 8.30 at night. The lobby was lovely but our room wasn't cleaned properly. The floors still had footprints and...

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Helpful?
Thank casprasad
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear casprasad, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am sorry to learn that you had some unusual concerns over security and housekeeping standards which is very disappointing and will be fully investigated. Since your visit a new Director...

Copenhagen
Reviewed 20 May 2016

This is truly a fantastic resort - whish we could have stayed a little longer. Plenty of activities for everyone - nice rooms and outdoor surroundings. The situation right next to the airport is the only thing that lowers the rating of the resort.

Review collected in partnership with this hotel
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Helpful?
Thank Maiken L
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Maiken L, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. On behalf of the entire team it was a pleasure looking after you, I hope your return visit will be longer and equally as memorable. Please feel free to contact...

Reviewed 18 May 2016

Even we living for a short period business trip in Phuket. This hotel fully equipped except tv quite old model ( not read usb ) but they can change for . You will take a break after business talk at the splash water park. Convenience individual wifi at room, cooking is available at own room kitchen ( need more clean...

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Helpful?
Thank Narong T
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Narong T, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us, the resort is also well equipped to suit business travelers. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you...

luton
Reviewed 18 May 2016

Lots of mixed reviews on this resort but we had a great time and a great experience. Our kids had a super time and want to go back, and so do we actually. We stayed at one of the luxury pool villas and it was amazing. Very clean, spacious apartment and located on the seafront so you can enjoy the...

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Helpful?
Thank BeeLuton
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear BeeLuton, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am very pleased to note that your villa and club benefits had been well received by your family. I appreciate you singling out some of the team who had helped...

Reviewed 14 May 2016 via mobile

Visited here on a family holiday with my best friend and her family. The resort itself was lovely, everything you could have expected. Due to the the resort being so large, there was a regular buggie service, that took you around if required. The resort had its own waterpark attached, which the children thought was great and was visited on...

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Helpful?
2Thank Sarah L
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sarah L, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your family and friends recent stay with us. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements. We look forward...

Bengaluru, India
Reviewed 14 May 2016

The location is at Mai Khao Beach viz a beach close to the airport. The beach here is clean and pristine – no hawkers / no shacks – you can actually enjoy the calm of a beach except for the occasional airplane taking off and landing. The Hotel - Is huge and spread over a large area & rooms are...

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Helpful?
3Thank Maple_Bangalore
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Maple_Bangalore, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I very much appreciate all of your feedback and in particular relating to the buggy schedule where there is some room for improvement to this service which will be reviewed with...

จังหวัดยะลา, ไทย
Reviewed 13 May 2016

Feel good for all Splash water park ok buggy wait for along time all officers are very good breakfast ok all waiter and waitress are very kind room ok shower ok food quite expensive maid ok for all 4 stars for me

Review collected in partnership with this hotel
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1Thank sutee_bb
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear sutee_bb, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements. We look forward to welcoming you back...

Glasgow, United Kingdom
Reviewed 12 May 2016

Family holiday in private villa with club membership. Didn't get villa we booked but they did change us after our travel agent contacted them. Villas not very clean look amazing at first glance but dirty fridge and cupboards, also far worse the locks never worked on doors so couldn't leave phones or iPads in villa as safe didn't work either....

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Helpful?
Thank clairelboyle
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear clairelboyle, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am sorry to learn that you had experienced some challenges with the villa type booked and assigned at check in. With regards to cleanliness of your villa and functionality of...

Reviewed 12 May 2016 via mobile

Water park is very interesting,and the hotel close to the airport.it is very convenient for us to catch the flight. Receptionist Judy, she is a very nice girl, smiling all the time, providing professional service.thank you!

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Helpful?
Thank Yongkang F
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Yongkang F, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us and recognising Judy for her service. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements....

Canberra, Australia
Reviewed 11 May 2016

Nice place for family stay. Excellent aqua park for all ages of kids and adults. Amazing beach line with great possibility to watch aircraft landing. Immaculate service and trouble solving solutions from manager Maria and Tatiana. Many thanks, ladies! There is one sad thing in this hotel - condition of rooms. They are definitely need to be renovated.

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1Thank jucat84
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear jucat84, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us, I am delighted that Maria & Tatiana had helped to make your holiday more special. There is a planned preventative maintenance program in place and during the forthcoming low season this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $112 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
 of 5 bubbles egow, 14 Feb 2017 | Read review
“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
“Stay in a villa. Probably the best bet and guessing you get more for your money”
 of 5 bubbles , 3 Jan 2017 | Read review
“For Deluxe Family Residences, ask for building number 7 or 8, it is closest to the Waterpark and one of the restaurants”
 of 5 bubbles AbhijitD_13, 30 Dec 2016 | Read review
5 of 5