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JW Marriott Phuket Resort & Spa

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JW Marriott Phuket Resort & Spa
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3,685 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Phuket Resort & Spa
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Showing 2,905: English reviews
Manila, Philippines
Reviewed 30 November 2015 via mobile

Great hotel and the staff is really friendly, good service and make your stay to be really fun! Specially the staff in the bar, Wirot is really fun and made our time in the bar unforgettable. Yao and Aof will make sure that you will have a great moment!

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Helpful?
Thank Patricia S
Thailand
Reviewed 29 November 2015

Last Friday I spent the afternoon at JW Marriott Phuket Resort & Spa with Khun Aor - one of the most gifted, talented masseuse I have ever had the pleasure of being pampered by! She had been handpicked by Director of Spa Linda Overman due to my long overdue massage, tight back pain and knots...so they recommended a Sports Massage,...

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Helpful?
Thank Nadinereview
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Nadinereview, Thank you for the feedback. It makes me want to go get a massage with Khun Aor! Linda definitely is one to know what our guests need. We do have a most gorgeous spa hidden away in its little corner and we are glad you felt as pampered as you did. Best regards, Ashley

South Houston, Texas
Reviewed 29 November 2015

Visited with family and friends late October, and promised a review to the wonderful staff - so here goes: Beautiful property - while great for kids, adults can equally enjoy themselves. Lovely location, pristine beach and great pools. But the best part is the service. From the check-in process (Aom), Pool Staff (all of them!), Kids Club, Siam Restaurant -...

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Thank rkn650
Chicago, IL
Reviewed 29 November 2015

We absolutely loved this resort and the staff here. We got off early from a cruise in Patong. The hotel arranged for a car to be waiting for us when the cruise ship arrived to take us to the JW Marriott. Atthe time we went, we were Marriott Gold and service was this good. Currently a Platinum member...can't wait to...

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Thank RealFrequentTraveler
Singapore, Singapore
Reviewed 29 November 2015 via mobile

Pros : - Nice big rooms, with attached bathrooms - Excellent staff - Good facilities - Well maintained - Kids club just so-so - Well stocked buffet breakfast Cons : - Food in hotel is expensive - Kids club relies too much video games - Beach is far away - Breakfast does not change day-to-day

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1Thank KittyCattyCat
Singapore, Singapore
Reviewed 28 November 2015 via mobile

I would like to thank the hotel for being a great host and very accommodating to our requests ! We stayed for two nights. The resort is very relaxing and we really enjoyed the pool which had a kind of lagoon feel. All staff were very polite and helpful and especially the front office people! We will come back again...

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Helpful?
Thank MihalisIg
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear MihalisIg, Thank you very much for staying at the JW Marriott Phuket and for taking the time to provide us with your excellent feedback about your Resort experience. It is a pleasure to read your kind comments especially that you highlighted our wonderful Customer service and the lovely front office team members. I hope we will be able to...

Reviewed 28 November 2015 via mobile

Recently spent a week at the JW Phuket. Words cannot begin to describe how amazing this hotel and staff were. From the moment we walked in to the gorgeous lobby and saw the views to the infinity pool and beach, we knew we were in for a good week. We arrived at 8am and were able to check in right...

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Thank StaceyWalsh
Salt Lake City, Utah
Reviewed 28 November 2015

Stayed five nights in early November, 2015. Service and accommodations were outstanding. Included breakfast buffet featured a wide selection of tasty items. Resort grounds were well maintained and beautiful. Highly recommended.

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Thank Iskinaked
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Iskinaked, Thank you very much for taking the time to provide us with your outstanding feedback about your Resort experience. It is great to read that you had a wonderful time and enjoyed the breakfast buffet, beautiful grounds, service and accommodations, thank you for your kind recommendations and we hope to welcome you soon again. Thank you Greetings Janine...

Melbourne, Australia
Reviewed 26 November 2015 via mobile

This property is gorgeous, the minute you step into the lobby right up till the beach! I have never met such a happy bunch of employees either. If you're staying in one of the adjacent properties do visit the Marriott cafe or grab a coffee and go sit on one of the huge swings overlooking the beach. Minor complaint would...

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Helpful?
Thank Treehuggersk
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear treehuggersk, Thank you for taking the time to write. Sitting on the swing overlooking the beach with a cup of coffee or cocktail in hand is a great tip! We hope to be able to welcome you back soon. Best regards, Ashley

Phuket Town, Thailand
Reviewed 26 November 2015

I travel more than 120 days per year for work and am fortunate to stay in some great hotels. JW Marriot was nothing but excellent service from the day we arrived. The concierge and reception staff are professional and welcoming. The waiters in all the restaurants are professional and accommodating -they remember your orders preferences and names after one visit...

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Helpful?
Thank Anne R
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Anne R, Thank you very much for staying at the JW Marriott Phuket and for taking the time to provide us with your amazing feedback about your Resort experience. Wow, It is not easy to impress an experienced traveler, therefor this is a very nice comment for us and we are very happy that we were able to make...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Spa
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
Food & drink at the hotel
Siam Deli
Siam Deli
Cuisines: Cafe, Asian, Thai, Delicatessen
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural beachfront. Fifteen minutes north of the airport, the resort comprises 265 spacious rooms including 13 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby. ... more   less 

Additional Information about JW Marriott Phuket Resort & Spa

Address: 231 Moo 3 | Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $155 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Phuket Resort & Spa 5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Jw Marriott Phuket Hotel Mai Khao
Jw Marriott Phuket Resort And Spa
Jw Marriott Mai Khao
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort & Spa Mai Khao
Hotel Style:
#1 Business Hotel in Mai Khao
#2 Top resorts Hotel in Mai Khao
#3 Luxury Hotel in Mai Khao
#3 Spa Hotel in Mai Khao
#3 On the Beach Hotel in Mai Khao
#4 Family Hotel in Mai Khao
#5 Romantic Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phuket Resort & Spa staff and other travellers.
181 questions
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Questions? Get answers from JW Marriott Phuket Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
 of 5 bubbles dis-spirited, 13 Feb 2017 | Read review
“All rooms have great views of garden ,pool or ocean .”
 of 5 bubbles AnneWestLancs, 4 Feb 2017 | Read review
“almost every room is near one of the pools with great views.”
 of 5 bubbles billdA7795IF, 1 Feb 2017 | Read review
“This is a restful place, don't come here for nightlife.”
 of 5 bubbles stevef597, 18 Jan 2017 | Read review
“you certainly need transport to go to all popular location in Phuket”
 of 5 bubbles 890yww, 17 Jan 2017 | Read review
5 of 5