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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,148 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Phuket Surin Beach Resort.
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Showing 857: English reviews
Kuala Lumpur, Malaysia
Reviewed 19 September 2015 via mobile

I loved the cookie and welcome drink. Hotel staffs were friendly and helpful. I stayed 3 nights with my parents in the hotel with the room on the first floor next to the elevator and stairs, which was perfect for easy access. Only a glimpse of pool view from my room but not a major issue. The bed and pillows...

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Helpful?
Thank Globetrekker5925
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Globetrekker5925, Hope you're doing fine... Thank you for your time recently posting a comment on our TripAdvisor's page. We are delighted that you and your family enjoyed your stay with us. Indeed, Surin Beach is a relaxing area to stay to spend some quality and well-deserved vacations. Regarding your trip to Patong, you will be happy to know that...

Ho Chi Minh City, Vietnam
Reviewed 12 September 2015

We visited during rainy season, so there were not many guests neither in the hotel nor the Surin beach itself. However, the weather wasn't that bad. The staff in the hotel was very friendly and helpful. Breakfast choices were somewhat limited compared to KL Doubletree, yet nothing important was missing. We didn't eat much in the hotel, except for the...

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1Thank Mylene A
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Mylene A, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you had a good time at our property during your holidays. Indeed, low season does not necessarily mean that the weather is rainy; actually we currently enjoy some very sunny days here! We hope to see...

Los Angeles
Reviewed 7 September 2015 via mobile

This a tired family hotel. The rooms can use an upgrade. The pool has a couple of slides and that's all I can say about the resort. Ohhh one more thing. During our stay there were Chinese tour busses every night. This made for disruptive evenings. The good... the staff were wonderful and very helpful especially Edson the F&B manager.

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2Thank paul_rachina
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear paul_rachina, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are so sorry to hear that your expectations at our resort weren't met properly. Indeed, we do have Chinese guests staying at our resort, so have 99% of the other hotels in Phuket as China currently represents the main tourist market for...

Reviewed 6 September 2015 via mobile

Great hotel, good location away from the busy Patong area if you want to relax with family or friends or children. Close to shops & beach. Staff & facilities are good. Stayed at this hotel few times as HHonors gold member, rooms are a touch older then expected & management could be a little more friendlier with their elite guests.....

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Helpful?
Thank Pat_aus
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Pat_aus, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are happy to hear that you enjoyed your stay with us and are looking forward to welcoming you in a near future. Wishing you a very nice day, Best regards, Stefano C., Marcom Executive

Singapore
Reviewed 4 September 2015

I have stayed in a number of Hiltons and its affiliates, this falls way short I'm afraid. It started off rather promisingly though. Lovely attentive staff, a nice cozy lobby, delicious cookie upon check in, and refreshing welcome drink. Then it went rather pear-shaped. For starters, the room we were assigned to had an issue with the plumbing. When you...

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Helpful?
Thank jameskenglim
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear jameskenglim, Hope you're doing fine... Thank you for your time recently write a review on our TripAdvisor's page. We are sorry to hear that your expectations weren't met during your stay. Our air conditioning units are cleaned and maintained once a month, but it seems it didn't help on your case. Our sincere apologizes for the inconvenience cause. As...

Windsor, Australia
Reviewed 3 September 2015 via mobile

We had a great time at this hotel. The staff were exceptional, the waterslides and pool are fantastic. Our room was clean and spacious. 20 minute taxi to patong and 4 minute walk to surin beach. Would defiantly come back

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Helpful?
Thank Carolyn K
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Carolyn K, Hope you're doing fine... Thank you for your time recently posting a comment on our TripAdvisor's page. We are delighted to hear that you had a great time and found our resort to be nice and convenient. We certainly hope to welcome you back in a near future and wish you, in the meanwhile, a very nice...

Emirate of Dubai, United Arab Emirates
Reviewed 3 September 2015

It was great stay for me with DBT by Hilton Surin Beach , I stayed 3 nights with my 2 other friends . It was a perfect relaxation on my vacation. From the time of check in till my check out service was fantastic and I enjoyed the hospitality . A personalized checkin by Front Office Manager & check out...

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Helpful?
Thank BYJU M
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear BYMU, Hope you're doing fine... Thank you for your time recently posting a comment on TripAdvisor. We are glad to hear that you and your friends enjoyed your stay with us and the Team hopes to welcome you again in a near future! Wishing you a very nice day, Best regards, Stefano C., Marcom Executive

Tel Aviv, Israel
Reviewed 30 August 2015 via mobile

Stayed for two weeks with my husband and children aged 9 and 5 in a pool access suite. The hotel is perfect for a family seeking a good level of accommodation with a family-friendly not-too-posh atmosphere. The staff were an absolute delight, always smiling and attentive. The kids loved them. The pool was so lovely we literally had to pull...

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Helpful?
Thank skn799
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear skn799, Hope you're doing fine... Thank you for your time recently revewing our property on TripAdvisor. We are delighted to hear that you and your family enjoyed your stay with us! Indeed the swimming pools are always a bast with children of all ages, so is Kids World, our kids club located next to the pools. We are sorro...

Dubai, United Arab Emirates
Reviewed 30 August 2015

This property has some pro's and cons, but I enjoyed my stay a lot here. First of all, the staff is great, you might find some difficulties with English, but they do everything they can to make sure you have a great stay. Rooms are very clean, well done to housekeeping, but this also brings out the main issue in...

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Helpful?
Thank expat20152015
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear expat20152015, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your time with us. I have passed your kind words of encouragement to our Housekeeping Team and Kitchen Team for their breakfast! Indeed, some of the rooms are in need for some touch up, which...

West Hartford, Connecticut
Reviewed 24 August 2015

The biggest complaint about this hotel was the quality of the rooms. It's very surprising that DoubleTree/Hilton is willing to put their name on a property like that. Both my friend and I are Hilton Diamond and we arrive and get put into a tiny pool-level room with absolutely no privacy in the lanai. After lots of conversations, the staff...

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Helpful?
Thank BigGFoodie1
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear ValGor, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are so sorry to hear that you had a bad experience with us. The rooms we provide are 32sqm for our Deluxe Rooms and 56sqm for our One-Bedroom Suites, which is larger than most other hotels and resorts in this category. As...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $66 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#16 Luxury Hotel in Choeng Thale
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good and the pool may be a little noisy but, not too bad for rooms close to the pool”
travellingmax86, 23 Apr 2017 | Read review
“Stay somewhere else”
Brilyn2132, 21 Apr 2017 | Read review
“Big room comfortable and very clean”
ppchung, 19 Apr 2017 | Read review
“Avoid building 1, garden level because of the foul smell”
  • King + roller bed
  • Hot water pressure (or absence of pressure)
  • Big fridge !
gamera06400, 16 Apr 2017 | Read review
“Family Rooms are excellent”
CraigandSculli, 11 Apr 2017 | Read review
5 of 5