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Dusit Thani Laguna Phuket

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1,573 Reviews from our TripAdvisor Community

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Showing 1,176: English reviews
Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

We had a bad start. The hotel's designated driver failed to show up at Phuket Airport. So, we had to hail our own cab. But thankfully, Dusit Laguna had more than made up for it after that. The level of service experienced here was genuine, warm and came quite naturally from staff at all levels. From the front-desk to maintenance,...

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Helpful?
Thank yeh b
Hercules, California
Reviewed 1 week ago

We stayed at Dusit Thani for 4 nights in November 2016. The General Manager, Ben, was nice enough to accommodate our requests as we were getting married in Phuket. We also received a personal card from Ben and a bottle of wine to congratulate us. Everyone was very nice and friendly. We didn’t have the chance to really explore the...

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Helpful?
Thank Handpever
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Handpever, Congratulations to you both and your families. On behalf of the team here we wish you a long and blissful life together. Thank you for your kind appreciation for the service you received. We are all pleased and happy that you had a pleasant stay but regret you were not able to really explore the resort. Understand that...

Inverness, United Kingdom
Reviewed 1 week ago

Enjoyed a very relaxing week here with family in April of this year and can honestly say that this is without a doubt one of the best beach resorts that we have ever stayed in. Perhaps a little isolated but a short taxi ride gives you access to a very good array of restaurants in Choeng Thale....thoroughly recommend the Black...

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Helpful?
Thank John A
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear John A, Thank you very much for choosing to stay with us in April. We are all very happy that you had an enjoyable stay and thank you for your kind appreciation of the property and services. We do hope you were also satisfied with the breakfast and other services in the hotel. We look forward to your return....

Reviewed 1 week ago via mobile

I was expecting better from this hotel. The view is definitely peaceful and quiet. The area is unfortunately destroyed by concrete projects and buildings :( The AC at the gym was not working. And they told me it would take weeks to fix it. In a resort there is not much to do ; the weather was bad when i...

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Helpful?
Thank clem F
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear clem F, Thank you for your review of your experience. We regret to read that you did not have a completely positive experience with the AC system and amount of activities in the hotel. Unfortunately we were not able to fix the AC system and in the process of replacing the entire unit which is due to complete soon....

London, United Kingdom
Reviewed 1 week ago via mobile

We came here straight after our long 2 flight journey from London and it was the perfect place to recover from jet lag! Only 20 mins from the airport (500bht as we flagged down a taxi dropping off, airport taxis charge 700) and ordered room service as we were so tired. We had 2 courses (fab food!) for about £38...

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Helpful?
Thank roxyanddougie
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear roxyanddougie, Thank you for choosing to stay with us and for taking the time to post a review of your experience. We are glad that you were not disappointed with your stay and that you found the breakfast to your satisfaction. We look forward to welcoming you back for a real holiday experience. Warm Regards Ben Perera Resident Manager

Hong Kong, China
Reviewed 1 week ago

From the time of booking through the entire stay at the Dusit Thani the level of service is exceptional. We have stayed at this resort on several occassions over the past 3 years and it is always a pleasure to go back. The facilities are great but most of all the staff are fantastic and do everything possible to make...

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Helpful?
Thank phil_gann
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear phil_gann, Thank you very much for continued loyalty to Dusit and we are all very happy to read that you had another fantastic stay. I'm sure all staff will be very pleased to know of your feedback and thank you very much for the appreciation. We look forward to your next visit and give us the opportunity to be...

Hong Kong, China
Reviewed 1 week ago

Overall we had a good time at the Dusit Thani. The hotel is in a convenient location and the beach was beautiful. However, we were frustrated and disappointed with how slow and inattentive the service at the hotel was at times. The TV in our room was broken and we had to call 3 times on 3 different days to...

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Helpful?
Thank MurrayInHK
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear MurrayInHK, Thank you for taking the time to post a review of your holiday experience. While we are glad you had an overall good stay and appreciated the hotel's location and setting, we regret to read of your disappointing experience with the service. I will personally address this with the engineering team to ensure their response is immediate. I...

Phuket
Reviewed 2 weeks ago

Beautiful long beach, everyday we took a long walk. Service of the hotel is excellent. We had the beach house with swimmingpool on the top floor. House is very big, two bedrooms with bathrooms, very comfortable. We had great time, only two of us in big house with great view, privacy, very good thai food deliver in 20 minin the...

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Thank Katarzyna Elzbi... N
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Katarzyna Elzbi... N, Thank you for your review during your stay with us. We are delighted to read of your satisfaction with the Villa and the service provided. The Villa is perfect for a quiet escape from the daily hustle ad bustle and provides ample space for a great holiday. The rooftop pool is one of the unique points...

Kingston upon Thames, United Kingdom
Reviewed 2 weeks ago via mobile

I have recently returned from a 6night break with family, staying at the beautiful Dusit Thani hotel in Laguna, Phuket. We visited to support my brother who was competing in the Laguna triathlon. We had the most wonderful time. The hotel was absolutely stunning - beautiful rooms and grounds and right on the beach which was also breathtaking. The staff...

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Helpful?
Thank Amy D
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Amy D, Thank you for choosing to stay with us and it was a pleasure to welcome you and your family. Glad that you had a wonderful time and found the hotel, grounds, meals and service to your satisfaction. Our staff will certainly be pleased to read your review and thank you for the appreciation. We look forward to...

Reviewed 2 weeks ago

We have just returned from a 10 night vacation at this hotel and I have only one word for it ............ AMAZING!!!! From check-in to check-out, the staff couldn't have been more accommodating. We booked the hotel's transport to pick us up and return us to the airport and yes, it is more expensive than using the local taxi service...

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2Thank Fastidious05
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Fastidious05, We are all very happy to have given you an amazing experience from check in to check out. Glad that you found the Landmark suites are perfect for your stay and also the Club benefits to your satisfaction. Your appreciation with breakfast and males in the hotel is well noted and appreciated, Thank you. It will be a...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A truly striking beachfront location resort with excellent facilities and charming Thai service and hospitality, add up to a unique holiday experience. It is about 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. ... more   less 

Additional Information about Dusit Thani Laguna Phuket

Address: 390 Moo 1 Srisoontorn Road, Choeng Thale, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $110 - $858 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand
Hotel Style:
#1 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Dusit Thani Laguna Phuket staff and other travellers.
71 questions
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Questions? Get answers from Dusit Thani Laguna Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think any room in this oasis would be perfect!!”
 of 5 bubbles JohnA249, 3 Dec 2016 | Read review
“only beach house, perfect solution for whole family”
 of 5 bubbles katarzynaelzbietan, 26 Nov 2016 | Read review
“None, room service was excellent.”
 of 5 bubbles Manlyn, 23 Nov 2016 | Read review
“Beach view rooms get a better view than Lagoon view rooms.”
  • View from the balcony!
 of 5 bubbles AskoM, 21 Nov 2016 | Read review
“sea view rooms are best. I stayed in room 203 which looked directly on to the beach”
 of 5 bubbles bellydancer69, 19 Nov 2016 | Read review
5 of 5
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