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Dusit Thani Laguna Phuket

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Dusit Thani Laguna Phuket
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1,653 Reviews from our TripAdvisor Community

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Showing 1,225: English reviews
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Phuket
Reviewed yesterday NEW

This was our 5th year at this lovely hotel and we are already planning for next year. We love this hotel for it´s relaxing ambience, friendly staff and fabulous food. We are always made to feel welcome and part of their family. It´s now quite an old hotel and starting to look a bit tired in places, but there is...

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Helpful?
Thank Lesley W
Reviewed 3 days ago NEWvia mobile

I stayed in this hotel in August 2016 for around 10 days. I did enjoy my vacation but only after some unpleasant booking experience that lasted all through our stay. The hotel charged us twice by mistake which I identified in the same day it happened and reported to the hotel. It took them about 3 weeks to sort it...

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Helpful?
Thank Diana M
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Diana M, Thank you very much for your review. We are happy that you did managed to enjoy your stay in August last year. In regards to the booking issue you experienced, the cancellation was done by your booking agent and not the hotel due to reasons I am not able to share in this public post. I have...

London, United Kingdom
Reviewed 3 days ago NEW

Very well looked after in nicely designed hotel amongst the trees lining the lagoons while also close to the beach. Staff are charming, friendly and extremely helpful. Breakfast caters for very many tastes and preferences and there are various dinner options in the hotel restaurants. Transport to other parts of the island is easily arranged with free shuttle taking residents...

Review collected in partnership with Dusit Worldwide Co. Ltd
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Helpful?
Thank lindamayn
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear lindamayn, Thank you for choosing to stay with us and for taking the time to post a review of your experience. We are pleased to read that you had a wonderful stay and found the facilities, service and culinary offering to your satisfaction. Your appreciation is well received and appreciated. We look forward to your return soon. Warm Regards...

Sydney
Reviewed 4 days ago NEW

Beach front room on the ground floor was perfect for my wife, our 6 year old daughter and myself. A short walk to Latitude and Canal Village where we were attending activities meant we could come and go with ease.

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Helpful?
Thank Jason1970Sydney
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Jason1970Sydney, We are delighted to read of your satisfaction with your stay and that it was perfect for you and your family. We do hope the service and culinary offering was also to your satisfaction and hope to welcome you back in the near future. Warm Regards Ben Perera Resident Manager

London, United Kingdom
Reviewed 4 days ago NEW

We visited this hotel in March 2017 and it was our sixth visit in a row and for good reason. From the time we arrived in a beautifully prepared S Class Mercedes Benz at reception until the time we left we were treated superbly by the caring, kind and considerate staff at this wonderful hotel. Importantly, there is a serious...

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Helpful?
Thank John S
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear John S, Thank you very much for a very heartwarming review which will surely boost the morale of all the staff here, especially that it is coming from a return guest. We really appreciate your kind words of appreciation and thank you for your confidence in us. Your comments in our defense regarding other reviews while much appreciated, we...

Blackpool
Reviewed 5 days ago NEW

This time we felt standards had slipped from this time last year. Stronger management is required in certain areas. Some of the managements personal skills were missing and needed more interaction with their clients.

Review collected in partnership with Dusit Worldwide Co. Ltd
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Helpful?
Thank rickytricky
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear rickytricky, Thank you very much for your review and feedback. I have noted your feedback in regards to the standards and management skills and shall review with the team to further improve. We do hope you have otherwise had a good experience with the facilities and restaurants and look forward to welcome you back in the near future. Warm...

Seattle, Washington
Reviewed 1 week ago via mobile

If you are looking for a resort style vacation, this is a lovely option. There are art activities, a nice pool, and massages at the beach, to name a few of the many amenities. Our room was beautifully appointed.

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Helpful?
Thank Elizabethwestseattle
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Elizabethwestseattle, Thank you very much for your review. We are delighted to read of your positive experience where you experienced excellent service and that the facilities suited your needs well. We have also noted your appreciation of the room allocated and the amenities provided. Thank you again for your review and we look forward to your next visit. Warm...

Moscou
Reviewed 1 week ago

We spent three nights in this hotel. The first 2 nights, we spent in a romm with deffective air conditioning. I had to contact 6 times the reception desk to get another room on the thirsd night. Furnitures in room are old, kind of smelly. Decoration is overdated (kind of early 90"s). Swimming pool need repairs. The location is great...

Review collected in partnership with Dusit Worldwide Co. Ltd
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Helpful?
Thank Fabdemoscou
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Fabdemoscou, Thank you for taking the time to post a review of your experience during your stay with us. We sincerely apologize for the technical difficulties you experienced with the air conditioning system. We are scheduled for renovation starting in May which will address the air conditioning system, furniture and decoration in order to have a refreshed product. Other...

Edmonton, Alberta, Canada
Reviewed 1 week ago via mobile

Stayed here for 3 nights. Friendly staff awesome service. Very nice clear and warm beaches. Pool was nice and warm and clean. Hot tub was very nice. Lots of vendors on the beach who were very friendly, lots of great fresh fruit

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Helpful?
Thank Offext
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear Offext, We are delighted to read of your great experience and thank you very much for the appreciation for the service you received. Happy that the facilities and vendors added to the overall experience and look forward to welcoming you back in the near future. Warm Regards Ben Perera Resident Manager

Geneva, Switzerland
Reviewed 2 weeks ago via mobile

Don't understand the popularity of this hotel. It was probably nice back in the 1950s. Today, it's just a dated and fading institute. Even in a Club room, neither the space nor the perks (afternoon tea, pathetic cocktail hour) equated to the 350 USD per night. Some particular lows: - damp. The AC pumps out continually damp air. Sheets, swim...

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Helpful?
1Thank f200918
Ben_Perera, Resident Manager at Dusit Thani Laguna Phuket, responded to this review

Dear f200918, We regret to read of your disappointing experience with us during your stay. While we understand the need for renovation which is scheduled for this coming May, the hotel provides a unique atmosphere of being in Thailand where a high percentage of our return guests come for. We also understand this may not be for everyone and perhaps...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A truly striking beachfront location resort with excellent facilities and charming Thai service and hospitality, add up to a unique holiday experience. It is about 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. ... more   less 

Additional Information about Dusit Thani Laguna Phuket

Address: 390 Moo 1 Srisoontorn Road, Choeng Thale, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $127 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand
Hotel Style:
#1 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Dusit Thani Laguna Phuket staff and other travellers.
83 questions
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Questions? Get answers from Dusit Thani Laguna Phuket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach front.”
 of 5 bubbles Jason1970Sydney, 21 Mar 2017 | Read review
“ask to see several rooms when arriving. The 323 was terrible ”
 of 5 bubbles Fabdemoscou, 15 Mar 2017 | Read review
“Ocean front or Club rooms are worth the extra cost.”
 of 5 bubbles 652davidmichaelb, 1 Mar 2017 | Read review
“Most people prefer the sea view rooms, but the lagoon view is much nicer in our opinion.”
 of 5 bubbles johnlewisk, 26 Feb 2017 | Read review
“Lagoon views are super quiet”
  • The lagoon nearby
 of 5 bubbles KittyKaht, 23 Feb 2017 | Read review
5 of 5