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Angsana Laguna Phuket

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Angsana Laguna Phuket
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1,861 Reviews from our TripAdvisor Community

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Showing 1,417: English reviews
Moscow
Reviewed 18 February 2016

I'm for the third time in Laguna since 2010. There are not many positive changes in the world, but in Laguna everything changes to the best! Very professional & beautiful team. As for me the face of Laguna is Zee from the Egg station. When you see her working very professionally during the breakfast with a charming smile, you understand...

Review collected in partnership with Angsana
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Helpful?
Thank 148nikolayk
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear 148nikolayk We are extremely glad you deem our customer service as impeccable, as it is our top priority to always provide our guests with a delightful experience. We are glad you enjoyed your stay and had a great dining experience. Thank you for your kind words and we look forward to welcoming you back soon. Warm regards, Brian Connelly...

Dubai, United Arab Emirates
Reviewed 17 February 2016

Chose this property as we think it's the best one when travelling with kids. Indeed it did not fall short of expectation as it was perfect for our toddler! However, there were some hiccups during our stay which started with our welcome experience. We booked for an airport pick up and it was not ready upon arrival, their reception area...

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2Thank KathelijneH
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear KathelijneH Thank you for your positive comments about how much your toddler enjoyed the Angsana. We pride ourselves on being a family oriented resort and this is support by the various positive guest remarks and numerous awards we have received. We have advised our transportation company of your disappointment in their service level. In regards to our restaurants, we...

Mirfield, United Kingdom
Reviewed 17 February 2016

This was our first visit to the hotel (1st -9th February 2016) and we were not disappointed. It had everything you hope for in a hotel - lovely room, good food, super location (right on the beach) and lovely staff. There was also BLUROOM, a band who played in the bar every night except Monday. They are excellent. The singer...

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Helpful?
Thank Trevor B
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear Trevor B Thank you for taking time to write your review. We are so pleased to hear that you had an excellent stay at the Angsana Laguna Phuket. We will be sure to forward your comments to our management team. Thank you for staying with us once again and we look forward to welcoming you back in the not...

Leeds
Reviewed 17 February 2016

We stayed at this amazing place in February we were looked after from start to finish we were up graded to a beautiful lagoon view room with balcony beautiful in every way the staff were so friendly breakfast at the hotel was buffet style with everything you would want from a breakfast we will be back I wouldn't stay any...

Review collected in partnership with Angsana
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Helpful?
Thank jeanannb2016
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear jeanannb2016 Thank you so much for your review. We are very delighted to hear that you enjoyed your stay at Angsana Laguna Phuket, and we look forward to welcoming you back in the near future. Warm regards, Brian Connelly General Manager

Macau, China
Reviewed 15 February 2016

I arrived at a wonderful lobby and I expected a wonderful room. I had got emails to personalise all the details of my stay, including my room and activities. So the marketing is perfect. However, the distance between marketing an reality was considerable. he The floor in my toilet was very sticky. The walls specially at the bath location were...

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1Thank MarSaraiva
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear MarSaraiva Thank you for taking time to share your feedback about your stay at the Angsana Laguna. In regards to your comments about Housekeeping, our team immediately took action on your request for extra cleaning. On each occasion, you requested supplementary cleaning, a team of associates plus our Executive Housekeeper provided cleaning above and beyond the normal cleaning. In...

Hongkong
Reviewed 14 February 2016

My kids love this resort and will stay for next time. The standard of food need to improve especially Italian Restaurant. Hope Market Place serves Dinner every night. Thai restaurant waitress need more cheerful。

Review collected in partnership with Angsana
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Helpful?
Thank choyeecindyc
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear choyeecindyc Thank you for your valuable review. Your comments are crucial in helping us evaluate our services for immediate improvement as well as future product development. We hope to have the opportunity to welcoming you back and to extend to you the complete Angsana experience we aspire to deliver to all guests. Warm regards, Brian Connelly General Manager

Reviewed 11 February 2016 via mobile

We stayed Pull-access Angsana sweet guest room. It is one of great choices in this hotel to stay with family. The swimming pool is very special that is connected along pull-access type guest room. The Bangtao beach is very close to hotel and get the beach by walk. As the other hotels in Laguna Resort complex, we could take the...

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Helpful?
Thank TAEYOUNG C
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear TAEYOUNG C Thank you for sharing your valuable feedback with us and other travelers. It was nice to read that you enjoyed a vibrant holiday at our resort and we hope to have the opportunity to welcome you back in the near future. Warm regards, Brian Connelly General Manager

Hong Kong, China
Reviewed 11 February 2016

We were upgraded to a loft unit set over the lagoon, meaning we had a sitting room on level 1 and a large bedroom on level 2. This meant we had plenty of room and since there was a sofa bed in the sitting room we could easily have accommodated 2 adults and 2 children in the unit. The hotel...

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Helpful?
Thank OlddogHK
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear OlddogHK Thank you for taking time to put the comments and appreciate your valuable feedback regarding your recent stay at Angsana Laguna Phuket. It was a great pleasure to hear that overall you had a pleasant stay at our resort. Service is our priority and please be assured that your comments will be conveyed to our colleagues and especially...

Patong, Thailand
Reviewed 10 February 2016

Very nice hotel with the decoration and great staff since the first arrival. They good taking care of us. They also have the shuttle boat on the lagoon, it's quire nice experience for us. Bathroom is very big and nice smell. Love it!

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Helpful?
Thank MillenniumResort
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear MillenniumResort Thank you for your valuable review. We are glad that you experienced a vibrant holiday at Angsana Laguna Phuket ,and we hope to have the opportunity to welcome you again soon. Warm regards, Brian Connelly General Manager

Billericay, United Kingdom
Reviewed 10 February 2016 via mobile

Stayed in house with friends! Not cheap but certainly quality! Breakfast is awesome as is service in restaurant! Take the free boat trip around the lagoon! Beach is clean and has all the amenities you would expect! If you want quality this is the place to stay!

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Helpful?
Thank Addelam

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday. Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts - managed by luxury hospitality brand, the Banyan Tree Group. The resort features 401 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 

Additional Information about Angsana Laguna Phuket

Address: 10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $138 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Angsana Laguna Phuket 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand
Hotel Style:
#2 Business Hotel in Choeng Thale
#5 Top resorts Hotel in Choeng Thale
#6 On the Beach Hotel in Choeng Thale
#7 Family Hotel in Choeng Thale
#8 Spa Hotel in Choeng Thale
#9 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Angsana Laguna Phuket staff and other travellers.
72 questions
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Kettering, United Kingdom

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Questions? Get answers from Angsana Laguna Phuket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check with front desk for free upgrade while check in”
 of 5 bubbles Samksh, 23 Mar 2017 | Read review
“Grand Rooms ”
 of 5 bubbles DebC256, 14 Mar 2017 | Read review
“If you are with kids, take the grand rooms because they are the closest to the reception and makes it easy to get in and out”
 of 5 bubbles JAIP1534, 9 Mar 2017 | Read review
“Look out for the friendly GM.”
 of 5 bubbles HamanaHamanaHamana, 5 Mar 2017 | Read review
“Great arrangements for a wedding”
 of 5 bubbles Garmashidze, 5 Mar 2017 | Read review
5 of 5