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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20-06-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Dunamar
Updated 20-06-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
Newly opened in December 2017, the 24h All Inclusive Hotel Riu Dunamar opens all year round and is located on the beachfront of Costa Mujeres. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Cancun International Airport CUN (35km), Cancun (18km) and invites you to explore the area. The hotel has 740 comfortably furnished rooms and offers modern amenities. Relax in the spa area or get in shape at the gym. 5 outdoor pools. RiuLand Kids Club (age 4-7 & 8-12 years) and for adults, day and evening entertainment, as well as our discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Italian, Asian specialty restaurants, Gourmet restaurant and Steakhouse, 6 bars.
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Room & Suite (184)184
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
Spanish
Location
Full view
Contact
Blvd. Costa Mujeres, Playa Mujeres 77400 Mexico
Name/address in local language
Getting there
See all nearby hotels
2,211Reviews986Q+A100Room tips
Reviews
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Popular mentions
The only positive thing I can say about the resort is that the staff kept it very clean and the food was really good. Other then that the drinks were horrible every bit of alcohol there taste watered down including the juice, the entertainment (shows)were very boring they didn’t have any foam parties basically nothing to keep the guess entertained during the day. This was my first time staying at a RIU and the last time, I went here with my daughter and she even agreed that this was one of the worst resorts she ever stayed at. If you looking for a boring resort with horrible drinks this is the place to go.....
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Dunamar
Responded 5 days ago
Dear Watson, Thank you for choosing us and taking the time to provide your feedback. Although we set a high standard for ourselves and continually strive to make each guest's stay as pleasant an experience as possible, it's important to know when we have fallen short of that goal. We are sorry to learn that there were multiple areas that we did not live up to your expectations, and on behalf of our entire staff we would like to extend our sincere apologies for a unsatisfactory stay. In regards to the foam parties please know we take COVID-19 very seriously, and are applying strict security protocols that our health security experts have developed together with the prestigious company Preverisk, following the social distancing and strong hygiene measures. We fully understand that restrictions like these can be annoying, but we hope you can understand that during these challenging times all implemented safety measures are based on safeguard the health of all our guests and employees. Regarding the drinks, we are sorry that we did not fulfill your expectations, as we always try to offer a huge variety in order to cater to every guest´s taste. Nevertheless, thank you for voicing these concerns. Your feedback helps us to improve our services. To end on a positive note, we are glad that you highlighted our good food and the cleanliness throughout the hotel, It is our hope to welcome you in the future under better circumstances in order to give you the memorable experience you deserve. With our best wishes we remain, Hotel Riu Dunamar Online Reputation Manager
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+1
We just got back from a week long vacation with a group of 9. My family has 3 children we got the family room suite - it is a small hallway with mini fridge and full length mirror then a door to go in the kids room - they had 2 full size beds and a sleeper sofa with a full bathroom. Our room had a door with a king size bed and full bathroom - both rooms had slider doors to the balcony. We slept like babies and never even heard the kids - this was probably the best room set up we have ever had for our family! Lots of privacy and gave the children some freedom. The maid came everyday and did a great job! No fancy animal towels, but that's okay. Oh and on the balcony was a drying rack for suites - what an awesome feature to free up space in the bathroom! Shower was hot and pressure was strong. Food - because we went during COVID and the capacity was low only one restaurant was open a night. You can get the RIU app and it will tell you everything - the days shows and restaurant schedule you can even browse the menus. The buffet is open daily for breakfast, lunch and dinner. We ate at every restaurant and the buffet - our favorite was the gourmet and bamboo - good shrimp tempura! Do not listen to the reviews about the food not being good - we have bene to so many all inclusives so we have lots to compare to and this was great! Breakfast the bagels were so soft, made to order omelets, Nutella stuffed French toast, fresh donuts, banana pancakes and the list goes on and on if you can't find something you like you are unpleasable. At the main restaurants they do not have kids menus so we would check out the menu before hand and if the kids didn't see anything we would give them a few dollars and send them to the buffet. They staff treated them so kindly and they felt so cool going alone. There are so many pools - Felipe at the pool bar had our drinks down!! Every night before dinner we would go to the lobby bar and Haide would be there with the coffee cart to greet us with her lovely smile (even though I couldn't see it) she was the best! We would have a drink and some nuts. There were managers walking around asking you if you were okay, etc. All the workers always say Hola and Freddie or Elizabeth are always coming around the pool asking you if you need a drink. We never had trouble finding a place to sit. Sports Bar - the Sports Bar is open 24 hours a day you can stop in there and get a pound cake, muffin, latte, cappuccino, bee0, etc. or there is a cooler and microwave if you want to heat up something premade. There is no room service or coffee maker in the rooms - I knew this because I did my research before booking so it is unfair for people to complain about this - they should know!!! We don't care about room service because we like to get out and I liked waking up with my husband going to the buffet or sports bar grabbing coffee and either bringing it back to our room to enjoy on the balcony or sit at the buffet with him before our kids joined us for breakfast. My only suggestion is it would be nice to have Styrofoam to-go cups for the sports bar instead of the clear plastic, which gets hot. Tip - bring your thermos from home you can use it in the pool and for coffee. Beach - the sand is super soft and the water is so blue! There was no seaweed. We took out the boogie boards and catamaran. We went in the ocean everyday it was amazing! There are several huts on the beach offering massages we got a few $40 for one hour - they were divine! Waterslides - we went on them everyday except Monday because they are closed for maintenance, but on Monday the little waterpark is still open. I witnessed them cleaning every inch of every slide it was wild! You have to be over 48 inches tall for the big slides - even the adults had lots of fun on them. There are lifeguards everywhere the slides, pool, ocean etc. We felt sooooo safe at this resort. Entertainment - there is a kids show at 8:30 and 9:30 is the adult show. We saw all the shows our favorite was the Queen, Michael Jackson and Karaoke - we were surprised at how many people sang those nights - it was so fun! Just do it! We enjoyed listening to people sing in different languages and see their culture. I am unsure why people would complain about that? Yes, maybe my children didn't really enjoy that but oh well! There were not a lot of Americans but due to Covid restrictions I understand people do not want to jump through all those hoops. If I wanted to be around only Americans I would stay in America, but I love Mexico and their culture and thought it was fun to be around people from Argentina, Chile, etc. COVID - take your passports to the front desk to schedule your test, you will get an email with your time to report to the room they have set up with your family and get the test (take your passport). The test was fine - up each nostril and done. We got our email with results in a few hours. Antigen test is free for US. We screenshot it and showed it to the airlines when we got to the airport. This resort is right at the top for us and we have been to over 10 with our children and group! The price is right - book it! The staff was superb - could not have been better! Thank you RIU for welcoming us and making my 40th birthday amazing! Please tip, tip, tip - they work so hard even with that darn mask on!…
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Date of stay: February 2021
Location
Cleanliness
Service
Room Tip: We got the family suite for the 5 of us - it was perfect! Lots of room and privacy!
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1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Dunamar
Responded 3 days ago
Dear Guest, Thank you for sharing your five-star review with us. We sincerely appreciate your kind comments and we are delighted to hear your stay was enjoyable. Please come back and visit us again as it will be our pleasure to assist you in anyway. Kind regards Hotel Riu Dunamar Online Reputation Manager
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We understand that this resort is a family resort we love kids however the swim up-bar had more kids in it than adults and they were allowed to bring toys and floaters in as well. Not a place we would return as the food was sub par compared to other Rius we have been to. Staff was very nice and resort is very clean.
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Dunamar
Responded 2 weeks ago
Dear Guest, We appreciate your loyalty over the years and are thankful for your feedback. We apologize this stay was less than expected and not similar to the other stays you have had with us. It is disappointing that we did not live up to the expectations we are accustomed to providing. We have taken your feedback into consideration and will work towards the five-star rating we strive for. Please accept our sincere apologies for the areas of opportunities you had during your stay, and allow us the opportunity of welcoming you back to our hotel in order to provide a more memorable experience. With our best wishes we remain, Hotel Riu Dunamar Online Reputation Manager
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We had a great time, the grounds were beautiful, food and service was amazing! We loved that the place was so empty we felt like we had our own resort but sad that tourism has been hit so hard. Would definitely go back!
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Review collected in partnership with riu.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Dunamar
Responded 2 weeks ago
Dear Guest, Thank you very much for your choice of the Hotel Riu Dunamar and for the time you have taken to write us about your five-star experience. We always focus on service, always putting our guests' experience first. We are glad you appreciate it and grateful for taking the time to recognize our staff for all of their efforts. Your kind remarks about your recent stay makes us happy. Thank you for your recommendation, it means a lot to us! The whole team is at your disposal for anything you may need. We are looking forward to welcome you again soon, meanwhile best wishes for safe and comfortable travels. Kind regards Hotel Riu Dunamar Online Reputation Manager
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We loved the location, quiet. We felt so safe and it was so clean. Never have we ever had such great hotel staff at the front desk. They always helped! The view was incredible! The beach was great. The bars had great choices and the bartenders always had a smile on their face. They worked so hard to keep us happy. FOOD was so good!
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: If you get a back beach view room, you can see the sunrise and set
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1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Dunamar
Responded 3 weeks ago
Dear Guest, Thank you for sharing your amazing stay with us at Hotel Riu Dunamar and the top rating! We are thrilled to hear you had a wonderful stay overall, and happy that you enjoyed the location and our great staff. We appreciate the opportunity to serve you and look forward to having you in the near future. Best Regards, Hotel Riu Dunamar Online Reputation Manager
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PRICE RANGE
US$159 - US$336 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
740
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Claim Your Listing Frequently Asked Questions about Hotel Riu Dunamar
Which popular attractions are close to Hotel Riu Dunamar?
Nearby attractions include Playa Norte (6.9 km), Zona Arqueologica El Meco (6.9 km), and Rock Bar (7.1 km).
What are some of the property amenities at Hotel Riu Dunamar?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Riu Dunamar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Dunamar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hotel Riu Dunamar?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Hotel Riu Dunamar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Dunamar have an airport shuttle?
Yes, Hotel Riu Dunamar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Dunamar?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Dunamar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Dunamar?
Many travellers enjoy visiting Hacienda Mundaca (10.9 km).