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Hotel Riu Palace Costa Mujeres

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Blvd. Costa Mujeres Municipio Isla Mujeres, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Riu.com
US$226
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Free cancellation until 21-04-30
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US$224
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Free cancellation until 21-04-30
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Traveller (1822)
Dining (240)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-06-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Costa Mujeres
Updated 20-06-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
The 24h, All Inclusive Hotel Riu Palace Costa Mujeres opened its doors in November 2018 and is situated directly on the beachfront of Costa Mujeres, next to the Hotel Riu Dunamar. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence & sophistication, creating a unique experience. The location is ideal due to its proximity to Cancún International CUN(35km), Cancún(18km) and invites you to explore the area. The hotel has 670 cozily furnished Suits with free Wi-Fi and offers modern amenities. Relax in our spa or get in shape at the fitness center. 5 outdoor pools, 2 with swim-up bar. Day & evening entertainment, Pacha Discotheque & "Splash Water World" at our neighboring hotel. For lovers of gastronomy, we offer live cooking stations at our main restaurant; Japanese, Italian, Fusion, Mexican specialty restaurants, Steakhouse, 6 bars, as well as Patisserie&ice cream parlor, Pepe's Food Grill lunch time.
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Room & Suite (168)168
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
1,207Reviews574Q+A100Room tips
Traveller rating
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Popular mentions
Tessa H wrote a review Yesterday
Utrecht, The Netherlands102 contributions112 helpful votes
Was granted a early check in. Bar and restaurant staff are very welcoming and even remember names of guests and their preference in drinks. Reception staff could be more friendly. Good beach and it was great to relax at the pool. And also a big plus; everything was a bit of a walk from my room, so it balanced all the drinks ;)
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Date of stay: February 2021
Value
Cleanliness
Service
1 Helpful vote
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Ag5 wrote a review Feb. 22
2 contributions
Loved the resort. My wife and I are already planning our next trip next year. COVID changed a few things offered, but the staff went above and beyond to make everything as normal as possible. The location was beautiful and everything needed was on sight.
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Date of stay: January 2021Trip type: Travelled as a couple
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Ahmed wrote a review Feb. 22
Denver, Colorado6 contributions
The service at the RIU is spectacular. EVERYONE is very friendly and helpful. The rooms are very clean. The beach is beautiful all of the staff members were incredibly delightful from the door-man down to housekeeping. My only regret is I was not able to stay longer.
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
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Location
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Sleep Quality
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Denny wrote a review Feb. 17
3 contributions
This resort is the best. The staff, service, and cleanliness are the best I've seen in my 30 years of visiting Mexico. I am especially impressed by the management and how they interact with the guest. I can't remember ever experiencing this any other resort I have stayed at.
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Review collected in partnership with riu.com
Date of stay: January 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from RIU Hotels and Resorts, Marketing at Hotel Riu Palace Costa Mujeres
Responded today
Dear Guest, Thank you for sharing your five-star review with us. We sincerely appreciate your kind comments and we are delighted to hear your stay was enjoyable. Please come back and visit us again as it will be our pleasure to assist you in anyway. Kind regards Hotel Riu Palace Costa Mujeres Online Reputation Manager
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Traveling Jenni D wrote a review Feb. 15
Michigan24 contributions1 helpful vote
+1
Great vacation, stayed here for 10 days. They did their best to keep everyone safe. Masks, sanitizer, 15 min change out of tongs for the buffets. *Lili at the breakfast was our favorite! She was so attentive and on top of keeping the coffee and juice topped off. She knew us from day one we were there. Definitely seek her out!!!! She is the sweetest, miss her. *We would go to the buffet for desserts to end the evening, our man Augusto is the man! He made us a heart for our anniversary. Loved the special touch. Piano bar ILCE, super sweet and always cheerful. The entertainment crew did their best to keep people entertained, Manuel alway up for a good laugh. *Since the swim up bars were closed our main men Thomas and Miguel knew exactly what we wanted. Then when I was ready to change it up, made the best recommendations. Had my own cup and never had to hunt them down for refills. They were on top of it, no matter if I was at the beach or pool. Brenda Baby is my kind of girl! She loves to joke around and gave my husband the sass he needed. Love her! *Food was not up to my expectations, I felt that most of the entrees at the restaurant I could have gotten at the buffet. It was all pretty decent food, just would have enjoyed more of a variety a bit more. The late night snack area was a great option. *The pool was nice enjoyed the bar stools & tables. The hot tub in the spa was nice -it’s free to use!!!!! Most people don’t know that. We did get a spa credit for everyday each, but it was only for the most expensive massage-bummer. Probably would have used it if it was a cheaper massage and then did upgrades. *They did a fantastic job at keeping the beach clean and debris free. If you want shells try and go early or walk down the beach, it is soft both ways. *Waterslides were fast and a lot of fun-yes adults can use them too. Will definitely go to another Riu again.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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PRICE RANGE
US$190 - US$416 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
670
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Frequently Asked Questions about Hotel Riu Palace Costa Mujeres
Which popular attractions are close to Hotel Riu Palace Costa Mujeres?
Nearby attractions include Playa Norte (8.0 km), Rafa Nadal Tennis Centre (3.7 km), and Isla Blanca (3.6 km).
What are some of the property amenities at Hotel Riu Palace Costa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Riu Palace Costa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Costa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Costa Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Costa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Chic Cabaret & Restaurant Costa Mujeres, and Mayan Beach Club Restaurant & Tequileria.
Are there opportunities to exercise at Hotel Riu Palace Costa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Costa Mujeres have an airport shuttle?
Yes, Hotel Riu Palace Costa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Costa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Costa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Palace Costa Mujeres?
Many travellers enjoy visiting Hacienda Mundaca (12.8 km).