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SM-3 M-1 L-13 RTH-4, Zona Continental Lote RTH4, SM3, Playa Mujeres 77400 Mexico
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Atelier Playa Mujeres
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
ATELIER Playa Mujeres is a unique 5+ star All Inclusive All Suites Resort for Adults and over 16’s offering a fascinating hospitality concept inspired by Contemporary Mexican Art and Design. Its innovative ambiance was designed to be in perfect harmony with the natural landscape of Playa Mujeres, nestled between the crystal-clear, shimmering waters of the Caribbean Sea and the lush vegetation of a magnificent 18-hole golf course. Its 431 suites are impeccably designed in spectacular marble and exotic woods, with top of the line luxury amenities and contemporary avant-garde furnishings that combine perfectly with stunning views of the golf course and the turquoise and azure hues of the Caribbean Sea. Delicious flavors of outstanding Mexican and international cuisines complement each other in 8 restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Internet
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Airport transportation
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
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Good to know
Languages Spoken
English, Spanish
Location
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Contact
SM-3 M-1 L-13 RTH-4, Zona Continental Lote RTH4, SM3, Playa Mujeres 77400 Mexico
Name/address in local language
Getting there
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1,068Reviews343Q+A100Room tips
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Popular mentions
This was our second time at Atelier, and it did not dissapoint. The Resort is beautiful and modern, food is amazing, the staff (with the exception of the people of the caffé near the lobby who are not very nice) is super friendly and always try to make your stay better. All the staff is very mindful of the Covid Safety measurement, and most of the guest, including us, were wearing mask while walking in the hallways, but you can take it out while in the pool, beach and restaurants. They also provide you kit a Covid prevention kit. They were around 40% occupation, so a lot of space between guests. We choose, as last time, the swimm out rooms, that I highly recommend. They gave us complementary snacks, and granted late check out. The app is very useful, you can see the activities, restaurants, chat with the consierge, etc. I really also enjoyed the gym, we took a couple of classes, and other activies that were really fun. Also service in the Spa was awesome, hydrotherapy circuit was really fun. Special recognition to Manuel and Jhordy in the beach, Patricia in the gym, and Alfonso in Mercado 19, they went above and beyond to make our stay amazing, they really make the difference to us, they were kind and friendly, and so helpful, we really hope to see them again in our next visit. Even after, my dad forgot a jacket, and they were kind enough to send it back to him. Overall, one of our favorite places in the world, we hope to go back soon! Thank you Atelier!…
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Date of stay: December 2020
Value
Location
Service
Helpful
+1
Hotel's Favourite
This hotel has a lot going for it: - the pool: very big, clean, with extremely comfortable and plentiful loungers which are easy to move around, lots of sun shades and limitless, freshly laundered, good quality towels - food and drink: lots of choice, infinite supply, good food, beer, wine and cocktails included in your all inclusive deal. If you want to order from their wine list you can spend from a bit to a lot in each restaurant, and if you go to Maria Dolores, neither food or drink is included in the package. But otherwise, everything is. From the especially delicious tuna tostadas at El Suspiro to the flame grilled rib eye steaks at Los Abrazos, and the most delicious spring rolls at Takeshi, it's very impressive - the weather: I appreciate this is outside the control of the hotel, but its been really warm, with a lovely breeze, and barely any mosquitoes. Perfect! - the staff: almost all have been very friendly, helpful and enthusiastic despite what I perceive to be long days of hard work keeping all the guests happy - the hotel: very clean, well landscaped with lots of plants, great gym. This is a very well equipped hotel. Also really liked the econcierge facility for quick online chat enquiries, made extra easy by the Atelier app and excellent, reliable, strong WiFi literally everywhere at this hotel. A couple of minor niggles for me: - I was expecting at least some of the food to be spicy and it really wasn't. I get the need to cater for all palates so suggest doing what they do at the Cilento restaurant and leaving a pot of chilli flakes (or chilli oil), salt and pepper on each table - signage isn't great. When you've been here a few days it starts to make sense but when we arrived we weren't shown to our room but instead taken to a lift and told which floor to go to. We got lost, returned to reception and despite asking, couldn't get someone to show us. - the other guests: not helped by some very large groups attending the conference venue at the hotel and probably some all day drinking, some of the guests are seemingly unaware that this isn't exclusively their hotel. Very noisy and splashy and frankly self unaware. There are very few hotel rules (smoking areas, dress code in places, and not drinking in the pool) none of which were enforced by the staff - constant loud music by the pool. Mostly to my taste so generally not an issue for me, but when I could hear one set of tunes from the bar and another from the pool activity (eg aqua zumba) at the same time, it's less pleasant. In summary, a great value and high quality holiday probably best suited to sociable, lively guests who like to be entertained and get involved. Having said that, my husband and I are definitely not that kind of guest and we still had a great time and may well come back…
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Date of stay: January 2020Trip type: Travelled as a couple
15 Helpful votes
Helpful
Response from Odyssey24965277460, General Manager at Atelier Playa Mujeres
Responded Feb. 4, 2020
Dear ellieh298, Let us express our gratitude for the time you have dedicated to share your recent experience at this "Fantastic hotel" Atelier Playa Mujeres. We are more than glad to know that you've enjoyed all our facilities and services. Your feedback is extremely valuable to us, as we strive to improve with each and every stay, we will forward your review to the departments to make sure that in your next visit you can notice positive change. It would be such a pleasure to welcome you back to this your home Atelier!
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+1
My wife and just completed our vacation at Atelier Playa Mujeres. We stayed a beautiful 7 days this week, 19-26 Feb. we booked the Inspira Junior suite Ocean Front w/Plunge pool. The views are breathtaking. The room was very clean and welcoming. The service at most restaurants was amazing. The food was great, but we believe lunch and room service are better than some of the restaurants. The Mercado breakfast buffet is wonderful. When we first arrived you could serve yourself, but now you can’t. I guess a Karen complained about everyone touching utensils. The hotel could supply everyone disposable gloves to use while grabbing utensils to serve. Lots of hotels around the world have adopted this concept. The Maria Delores restaurant, “their best” is beautiful. However, the food is not. I ordered the short rib. The presentation was gorgeous. The meat looked like it had been poured from can and mashed into a square. My wife ordered the octopus. It looked like a snake on a plate and was as chewy as salt water taffy. The Asian restaurant is very good. The food is excellent. The El Suspiro dinner is a hidden gem. Our waiter, Ramon, was a phenomenal host he made the experience outstanding and the food complemented the service. The Steak house is a wasted dinner. We ordered three steaks, the other two not edible. The call it a Brazilian Steak House Churrasco, that it is not. The service was awful. I had to make multiple request for water or more wine. I think our waiter was new, but that’s not an excuse. The beach was great, despite the sea grass, it was fun. The Inspira cabanas are awesome and the service too. Our BIGGEST complaint about the whole resort are the drinks at the beach. From the first day, our drinks were not good. I am quite certain the booze is watered down. My wife was drinking Mezcal Margaritas one day and we noticed you couldn’t even smell the mezcal. I went to a pool bar to get one myself and the drink was outstanding. Not blaming the wait staff, Hector, Jesus, Marcos and Fernando were great people. They went above and beyond to make us happy and when we complained about the drinks they started to bring us shots to add to our drinks. I hated it for them because it caused more work for them. We did notice a trend though. At the pool bars or if you bring your own tumblers, the drinks are what you would expect. We were just disappointed in the beach drinks as we paid for the Inspira and expected premium drinks w/ premium liquor. My second complaint is the plunge pool in our room and the broken light in our room. Our pool would drain water after every use and we needed to have maintenance refill it. The other was the broken lamp with exposed wiring. We noticed this first day. Our last day there the wind caught our curtains and pulled the light further from the wall. In 7 days with house keeping and maintenance in and out no one took the liberty to fix the light. I get it, they’re probably understaffed due to COVID, but this is a safety issue that went completely missed. I reported it to the front desk upon check out. Overall, this experience was amazing and we will be back in the summer. Hopefully some of the issues I noted will be fixed by then. The staff, the amenities and the facilities are above most all-inclusive resorts you’ll find in Cancun. See you soon.…
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Beautiful, modern, elegant, luxurious ... cannot compliment it enough. Start with fabulous morning coffee and finish with an incredible gourmet dinner. Room was spacious and super modern, very comfortable. Great ocean view overlooking the pool area. Everybody here is very friendly and grateful to have you here. Please don’t forget to tip the staff because they absolutely deserve it. Overall one of the best places we’ve stayed.
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
The staff was AMAZING! Jorge and Ricardo were our pool and beach servers and they treated us like kings!! Our cups runneth over everyday thanks to them. The wedding staff did an awesome job making sure everything was perfect as well. The food, the drinks, the activities, the scenery was all worth every penny. We will definitely be back.
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Date of stay: February 2021Trip type: Travelled with family
Helpful
PRICE RANGE
US$269 - US$716 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
431
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Claim Your Listing Frequently Asked Questions about Atelier Playa Mujeres
Which popular attractions are close to Atelier Playa Mujeres?
Nearby attractions include Playa Norte (6.1 km), Zona Arqueologica El Meco (4.8 km), and Rock Bar (6.3 km).
What are some of the property amenities at Atelier Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Atelier Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Atelier Playa Mujeres?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Atelier Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Atelier Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Atelier Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Atelier Playa Mujeres have an airport shuttle?
Yes, Atelier Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Atelier Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Atelier Playa Mujeres?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Atelier Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.