We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Majestic Elegance Costa Mujeres

Save
Share
Carretera Libre 85 - Punta Sam, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
Hotels.com
Official Site
US$236
US$195
View Deal
SAVE US$41
Booking.comUS$218
Agoda.comUS$218
TravelocityUS$236
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1939)
Pool & Beach (389)
Room & Suite (276)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Internet
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Fitness classes
Restaurant
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Additional bathroom
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
1,022Reviews267Q+A100Room tips
Traveller rating
  • 701
  • 187
  • 48
  • 29
  • 60
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Thomas R wrote a review Yesterday
2 contributions
I'll keep it brief and to the point! It seemed they were operating understaffed so I took that into account with a few exceptions. Room: Amazing and our Butler Gustavo was fantastic considering he had 30 rooms. However, I did ask him and the front desk to replace my hairdryer and coffee maker as they didn't work and they were never replaced. (we were there five days) Tub is amazing and shower if phenomenal. Google Chromecast made TV watching delightful. Swim up pool, jacuzzi and lounge area was incredible. Restaurants: I enjoyed them all except for the Seafood restaurant that is located in the same space as the breakfast and lunch buffet. It left a lot to be desired in presentation and taste. The Mexican and Italian restaurants were my favorite. (We did not visit The Bistro) Pool/Beach - Amazing. Honestly, I can't say anything more. They give you as much attention as you want and were very accommodating considering being understaffed. Entertainment - Brandon, Salma, and Shayla were amazing!! Between Zumba, Karaoke, Bingo... they brought the resort to life and so grateful for their commitment to our enjoyment!
Read more
Date of stay: February 2021
Value
Location
Service
Room Tip: Swim up pools are superb, however, I would have loved to be top floor with a plunge pool and...
See more room tips
Helpful
Share
alina wrote a review Yesterday
Windsor, Canada13 contributions10 helpful votes
+1
My husband and I had the pleasure of visiting the Majestic Elegance, having visited Costa Mujeres several times before. We had an amazing experience, from checkin to checkout. The property is located on an endless powder white beach that is combed daily. The atmosphere is vibrant, modern, and the staff definitely takes pride in welcoming guests. We booked a junior suite in the Elegance Club (adults only) section. We were pleasantly surprised by an upgrade to a rooftop junior suite with a private pool overlooking the sea. Having our own pool with the stunning view of the Caribbean took our vacation to the next level. We had a wonderful butler (Sergio) who made our a la carte reservations, made recommendations of resort activities, and was available via WhatsApp. Our pool butler, Tony (yes, there are pool and beach butlers for the adults only section) was a joy to see every day. Such a positive, energetic person who truly enjoys his work. We always had a beautiful setup, whether it was by the adult infinity pool, or overlooking the sea in a comfy Bali bed thanks to Tony. We had the pleasure of meeting Bettyna, one of the most vibrant, upbeat people. She always had a wonderful drink waiting for us at the adult infinity pool. The fact that she remembered our drink preferences and welcomed us with our refreshments was amazing! Other notable staff include Erik (mixologist at the lobby bar) who created fantastic cocktails (again, remembering our preferences). A pleasure to watch as Erik worked his magic (torches, herbs, and top shelf liquors were involved). Erik is another example of the majestic staff who takes pride in his work and makes you feel like family. Other wonderful people that made our stay level up include: Roger lovely young man making crepes at marhouse for breakfast, Humberto waiter at bistro and steakhouse, Giovanni the chef who came to each a la carte dinner to ensure the guests were satisfied with their meals (and had a special dessert for us on our last night). Elizabeth and Grethel (hostesses at a la carte restaurants) always greeted us with a warm smile and a gracious attitude. Dickman and Octavio at bistro and bottaccio ensured that the a la carte experience at each restaurant was satisfactory. Two extremely hard working people. Gustavo and Hector, bottacio breakfast waiters had the mimosas coming, as did Jordan at Marhouse (mimosa vitamin intake was looked after). The entire staff at the majestic elegance is attentive to detail, focuses on providing top level service, and takes pride in their work. We look forward to our next visit at our new favourite getaway gem, the Majestic Elegance Costa Mujeres. It is worth mentioning that Covid protocol is strictly adhered to, starting with luggage sanitizer at checkin, temperature checks, hand sanitizer provided in the welcome package, as well as throughout the resort. All employees wear masks and face shields, social distancing is adhered to in restaurants and common areas, buffet service is provided by employees, and an antigen test is provided free of charge (there is an additional cost for PCR test).
Read more
Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Share
Vanessa wrote a review Yesterday
Levittown, New York2 contributions
Was there a couple of days ago and the experience was just amazing, the place is beautiful, clean and the people were just amazing, Jesus and Bettyna are the bartenders from the pool that overlook the ocean and they are simply the best! They go above and beyond to get you the best service, Jesus makes the best drinks and is very nice, Bettyna is super funny and always with a positive attitude (she will make your day with her jokes) all the stuff in general are amazing. I will recommend this resort if your looking for a low key Vaca with your other half, is simply beautiful and there is a lot to do, you won't even need to leave the hotel, their shows are good and the entertainment team make every activity fun. Can't wait to go back. I recommend this resort.
Read more
Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Share
Response from Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres
Responded yesterday
Dear Vaness2021, Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. Surely all your words will be shared with all our staff, especially with Jesus and Bettyna so that they continue to do as well as they have done so far. We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments. Sincerely, Gerardo de Groot General Manager
Read more
Sightsee03942912410 wrote a review Mar. 2
1 contribution
The property 9/10 First off - the property is beautiful. From every angle, every spot, absolutely gorgeous. Everything is sparkling clean, we woke up several days to watch the sunrise and saw staff cleaning every inch of the resort from lounge chairs, handles, rails, cushions, each and every individual pool, every single day. The beach is maintained exceptionally well. The Service & Staff 12/10 Every single person from our butler Hector to the bartenders (especially Victor) were fantastic. The people here are genuinely eager to serve you and have a smile on their faces. Special shoutout to the entertainment team, Andrea, Brandon, and Shayla - they kept us laughing and having so much fun our entire trip. The Food 9/10 Depending on what restaurant you go to, you will receive different dining options. We were able to try all but one of their restaurants and were blown away by the time and effort they out in to preparing your meals. Each dish is so perfectly crafted and beautifully presented, you almost don't want to eat it. Each restaurant is also beautifully decorated to give you a truly amazing dining experience as opposed to just a meal. Overall we had such an amazing time, the staff aims to please and has the highest standards of luxury cleanliness, and service. The only thing I would note is that they are a bit far from Cancun if you are planning to do things in the city. I have zero complaints. Thank you Majestic for our beautiful vacation, see you again very soon!
Read more
Date of stay: February 2021
Helpful
Share
Response from Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres
Responded yesterday
Dear Sightsee03942912410, We appreciate that you have selected Majestic Elegance Costa Mujeres for your recent vacation. We are very pleased to receive your comments that summarize in a few words all the effort that we dedicate every day to ensure that our clients have an excellent memory of their vacations. It is a pleasure to know that you have enjoyed the different services we offer, but above all we appreciate that you recognize the talent and genuine kindness of our people. It is a great pleasure and privilege for all of us to receive you in this your second home in Cancun, and rest assured that whenever you visit us, we will seek to exceed your expectations and provide you with an extraordinary vacation. Cordially, Gerardo de Groot General Manager
Read more
Jenna M wrote a review Mar. 2
2 contributions1 helpful vote
My boyfriend and I booked Majestic after a recommendation from a friend who was here in January. Overall we have a terrific time considering the lower capacity due to Covid restrictions. RECOMMENDATIONS AND APPRECIATION: - Bring a bunch of $1s to tip the staff, the staff work incredibly hard and exceed expectations with their service and hospitality. - Upgrade to Majestic Club if you can. By upgrading you have access to the adults only side of the resort, pool, lounges and 2 Adults Only Restaurants (French Bistro + Sushi/Teppanyaki) * Definitely worth it - Adults Only pool has the best staff. Tony the pool side butler made every morning memorable with his impeccable service and ensuring we always had enough towels, shade or setting up a chair or day bed for us. Samuel was our pool side server for the Adults pool and was on his A-Game 24/7. He was very kind, makes great conversation and the best drinks! We were so fortunate to be able to spend time ‘in their office’ aka the pool. - Joel our Butler was super attentive, organized, very personable and made all the arrangements for our dinner reservations, mandatory Covid testing for the way home and any other requests we may have had. He made this trip completely stress free! - The Magic Show and Michael Jackson performance were AMAZING! (Friday and Saturday evening) Super impressed with the live instrumentals every evening in the main lobby bar. - The main lobby bar and upstairs piano bar makes the best cocktails. Unique and specialty drinks. Our favourite was the Ginger Sweet cocktail. Erik, the bartender does a fantastic job and I highly recommend finding him to make some killer drinks! I never found any of the cocktails too sugary, the quality of the drinks and selection were top notch. - Mexican restaurant was our favourite restaurant. Great fish tacos, chips and churros! Yum! - Jordan at the morning Buffet by the ocean was always very hospitable, accommodating, and would often recognize our drink orders when we arrived. I loved the made to order omelettes and smoothies for breakfast and they were done exceptionally well by the chefs. - Covid testing was FREE and provided at our hotel. Got results within a few hours. It was super organized so that we did not have to stress about how we are going to get home PROS: - The resort is located in Playa Mujures, slightly north of Cancun but still accessible by Uber, shuttle etc. Maybe 40 minutes approx from Airport itself. We rented a car for a few days and parking was free at the hotel and it was valet. - Our room (Majestic Club Jr. Suite- Pool/Garden View) was very clean and beautifully designed. Had a modern edge to the space, we had an outdoor mini hot tub (jacuzzi), complimentary fridge stocked with snacks and drinks, Nespresso coffee. The bed was extremely comfy and we loved the blackout blinds and tech savvy AC/Fan/Lighting Panel. The cleaning staff also did a great job at making the room up in the mornings. - ** You can view our hotel room tour on YouTube - Hotel is operating at lower capacity so you have plenty of space to do your thing without being bothered by others. - Even though there is an adults only side to the resort, I would say majority of the people here are 20+. Very very few children which was nice. (At the time we were there at least..) - Any seafood option at the resort was always really good and tasty. Definitely recommend to always choose the seafood when you can. Can’t go wrong with fresh fish etc in Mexico! - Beautiful beach, nice sand and tons of beach and pool seating options everywhere. - Try and wake up by 7:00am to watch the sunrise! It is definitely worth waking up for. Only con I had was a hit and miss on some of the food options at the restaurants. Some of the food was great and others were meh. Like I mentioned, always choose the seafood options, we did not care for the beef here., maybe it is just a Mexico thing. The only beef we enjoyed were the Waygu burger at the Steakhouse restaurant and the beef burger at the lunch buffet. Some of the deep fried foods could be crispier In my opinion! Other than that, I definitely feel that the quality of the the entire resort is there, and I assume will only gradually get better as time goes on. Since it is a fairly newer resort, I have confidence it will be very successful as soon as more and more people get back to travelling.
Read more
Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres
Responded yesterday
Dear jennamR8309RL, Receive warm greetings from Majestic Elegance Costa Mujeres. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management! We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards! Gerardo de Groot General Manager
Read more
Previous
PRICE RANGE
US$193 - US$508 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Majestic Elegance Playa Mujeres - All Inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
570
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Majestic Elegance Costa Mujeres
Which popular attractions are close to Majestic Elegance Costa Mujeres?
Nearby attractions include Playa Norte (7.5 km), Zona Arqueologica El Meco (7.9 km), and Rock Bar (7.5 km).
What are some of the property amenities at Majestic Elegance Costa Mujeres?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Majestic Elegance Costa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Majestic Elegance Costa Mujeres?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Majestic Elegance Costa Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Majestic Elegance Costa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Majestic Elegance Costa Mujeres?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Majestic Elegance Costa Mujeres have an airport shuttle?
Yes, Majestic Elegance Costa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Majestic Elegance Costa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Majestic Elegance Costa Mujeres offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Majestic Elegance Costa Mujeres?
Many travellers enjoy visiting Hacienda Mundaca (11.6 km).