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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,737 Reviews from our TripAdvisor Community

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There are newer reviews for Villa del Palmar Cancun Beach Resort & Spa
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Showing 3,489: English reviews
Springfield, Oregon
Reviewed 31 March 2016

I booked this hotel through Costco. I am beyond disappointed. The hotel appears nice, but there are so many cosmetic problems (cracks in walls, doors, broken shower doors, broken air conditioner, etc...) it is absurd! They are a 20 minute taxi ride from town which is very expensive, it cost our group of 10 $135!, even though they advertise a...

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Helpful?
1Thank ldymac7
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: I would like to take this opportunity to assure other readers to continue reading the hundreds of other review in which the magnificent condition and beauty of our relatively new property are among the top comments we receive. We take great pride in having such superb and well maintained rooms and property for our guest to enjoy....

Reviewed 30 March 2016

So, if you are looking for a festive, Mexican atmosphere...this is NOT the place. It is beautiful and I did have a good time...but wouldn't return. Here's the negatives: I'd rather hear Mexican music when in Mexico, not 80s rock and I'd rather authentic Mexican food be available (the Mexican food I did have was sub-par if not gross). The...

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5Thank Kimberly C
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest; Thank you for your detailed review. While we acknowledge we are not perfect, we would like the readers of this forum to know that we have a 100% pledge to quality service and product. We achieve high marks of recognition even if these are not always published, we are happy to report that the majority of our...

Denver, Colorado
Reviewed 30 March 2016

This was our second visit to Villa del Palmar Cancun. We love the friendliness of the staff right at Check - In. If you arrive earlier than check - in they hold your bags for you and you are welcome to enjoy the pool and beach. The facility is very clean and organized. I have a 9 year old son...

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Helpful?
Thank cancun1025
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: We are honored to have served you so well and delighted that your vacation was so excellent that you plan on returning. We are 'su casa' and it would give us great pleasure to welcome you back for another wonderful vacation. Best regards, Gabriela U. Galicia Communications Manager Villa del Palmar Cancun Luxury Beach Resort & Spa

Reviewed 30 March 2016

Great location, and really clean spacious rooms with an ocean view. The thing that makes Villa de Palmar such a good place to stay is the staff. "All" of the people were incredibly helpful and generous with their time and advice. It was one of the nicest places we've ever stayed in Mexico.

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Helpful?
Thank Wrizzofoz
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest We are honored to have served you so well and thrilled that you enjoyed an amazing experience with us. Your review and generous praise serve to rejuvenate our spirits and strengthen our resolve and commitment to delivering excellence. Your gracious recognition of our dedicated colleagues that contributed to the excellence of your stay is much appreciated. They...

Mahopac, New York
Reviewed 30 March 2016

The rooms are very nice and clean. The location of the hotel is not located near anything. You can not walk anywhere, you need to take shuttle, taxi or rent a car. The only amenity that I did not like was, there is not an adult jacuzzi outside near the adult pool. There are several jacuzzi's which are all full...

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1Thank mepepiciello
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: Thank you for your review reflecting an excellent stay with us. Nothing gives us greater pleasure than to know we delivered the excellence you came here expecting. All of our Jacuzzi's are adult Jacuzzi's. We apologize that you were not able to enjoy them. We appreciate and value your input and will use it as an opportunity...

Maryland
Reviewed 30 March 2016 via mobile

Just got back from a 4 night stay. Traveled with my husband and two teenage girls (age 13). Prior to this trip, I'd read reviews about how expensive the food on the resort was. Here is our experience... Let me start by saying we are Villa members. We reserved a two bedroom unit. The units looked exactly as the pictures...

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5Thank vivo1970
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: Your review and all of the many thorough details you provided are so greatly appreciated. It was kind of you to take the time to share an accurate reflection of your experience. It was gracious of you to offer so much information regarding local excursions. Most certainly, many readers will find it helpful. We are committed to...

Apple Valley, Minnesota
Reviewed 29 March 2016

This is our second stay at VDP. We have stayed at other resorts in Mexico, Bahamas and the Dominican. VDP is by far the best. The food, staff and grounds are outstanding. The service around the pool and beach are great. A special thank you to Amr the food service manager, Benjamin and Alexander by the pool and Katia at...

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Thank franchrm
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest We are honored to have served you so well and thrilled that you enjoyed an amazing experience with us. Your review and generous praise serve to rejuvenate our spirits and strengthen our resolve and commitment to delivering excellence. Your gracious recognition of Amr the food service manager, Benjamin and Alexander by the pool and Katia at the...

Reviewed 29 March 2016

Staff was great..room was clean...restaurants are okay..nothing special. Some of the bartenders try to make you tip them..Cesar was a great bartender and deserved his tip..breakfast was good and pool lunch was very good.

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Helpful?
Thank Craig K
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest We are honored to have served you so well and thrilled that you enjoyed an amazing experience with us. Your review and generous praise serve to rejuvenate our spirits and strengthen our resolve and commitment to delivering excellence. Your gracious recognition of Cesar, is much appreciated. We are very proud of him and our dedicated colleagues that...

Colorado
Reviewed 29 March 2016

Good place for family to stay. We enjoyed staying with our kids. The property is located way North from Hotel Zone, Downtown and Airport. The only means to travel is of these locations is either to catch a local bus or take a taxi (for both you need to know and understand Spanish). The taxi will try to rip you,...

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Helpful?
1Thank Parimal J
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: Thank you for your kind words and great review of your recent stay with us. We are happy that you found our spacious and completely equipped rooms, a comfortable and relaxing place for you and your family. It is true, we are definitely a resort that offers tranquility and quiet; making us an excellent place for families...

maryland
Reviewed 28 March 2016

Hi all this is a bit late.. Stayed here Jan. 14-19th. I did a promotion and had to do the time share presentation but was ok. I was ready for it and had to do a vacation on the cheap. I did my research prior to my presentation and knew that I was only giving them 90min. It started after...

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Helpful?
2Thank sonnyj
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: Thank you for your review. Please accept our apologies as many of your comments do not reflect an excellent stay or meet the service standard of excellence we have set in place. We do try to be transparent and have our weekly schedules posted on our website and also available at our Front Desk/Concierge. The hours and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $221 - $918 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Reservation Options:
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#4 Top resorts Hotel in Playa Mujeres
#5 On the Beach Hotel in Playa Mujeres
#5 Luxury Hotel in Playa Mujeres
#5 Spa Hotel in Playa Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Villa del Palmar Cancun Beach Resort & Spa staff and other travellers.
416 questions
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Paulina, Louisiana
over a year ago

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Questions? Get answers from Villa del Palmar Cancun Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have beautiful views of the ocean or perfectly manicured grounds”
rondag272, 24 Apr 2017 | Read review
“Higher up rooms have better views of the sea”
JasmineA492, 24 Apr 2017 | Read review
“Tower 1 has no construction as of April 2017”
jessicamA7950ZD, 23 Apr 2017 | Read review
“We were on the 5th floor. The balcony had a view of everything from the beach to the bars, etc.”
kedricky, 19 Apr 2017 | Read review
“Most one bedroom suites have only on king bed in the master, if you are looking for double beds, they have a few and are oceanfront only.”
wbrennan456, 18 Apr 2017 | Read review
5 of 5