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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,667 Reviews from our TripAdvisor Community

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There are newer reviews for Villa del Palmar Cancun Beach Resort & Spa
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Showing 3,423: English reviews
Bangalore
Reviewed 27 February 2016

Service is just about ok. I was expecting the staff to be friendly and accommodating but it's pretty average. Room was also pretty basic. The hotel had a water issue early one morning one day and there was no water..had to catch a bus to the theme parks which had an early pickup time and the staff behaved like it...

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Helpful?
Thank vnayak
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: Dear Valued Guest; While we acknowledge we are not perfect, we would like the readers of this forum to know that we have a 100% pledge to quality service and product. We achieve high marks of recognition even if these are not always published, we are happy to report that the majority of our guests find the...

New York City, New York
Reviewed 26 February 2016

Allow me to begin by saying I work at a luxury hotel and have extremely high expectations of service and quality however I was pleasantly surprised with this property. Hotel is about 40 minutes from Cancun airport. Upon arrival we were greeted by enthusiastic doormen, our bags were collected and we went to the front desk for check in. They...

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Helpful?
Thank Yasmine B
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Yasmine: We are delighted to read your review and know that you enjoyed an excellent stay with us; even with your high "in the business" expectations. That is even more rewarding! Your wonderful and gracious praise of our talented and devoted colleagues will most definitely be shared. They are the "heart and soul" of our operations. We read...

Denver
Reviewed 26 February 2016

Interesting place with... some parts being so good and others being almost deliberately awful. To summarize - the back of the house and reception manager should be fired, and perhaps replaced with the F&B team or somebody that can fix whatever is wrong as the reception/housekeeping and general services side of the property tries really hard to ruin your vacation......

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Helpful?
7Thank Douglas R
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest; Thank you for your detailed review and for the time you spent so generously praising our property, and all of the wonderful amenities we are proud to offer our guests. While we acknowledge we are not perfect, we would like the readers of this forum to know that we have a 100% pledge to quality service and...

Reviewed 26 February 2016

Our most recent stay was a 2 week AI holiday for us, a retired couple. We wanted some R&R because despite not working, we are busy people! This time we had a suite with a kingsize bed, 1 bathroom and a fridge/counter/sink kitchenette. We previously were upgraded to a one bedroom.....perks here included a washer/dryer, a 2nd bathroom, a LR,...

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Helpful?
1Thank Maureen B
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Maureen: Thank you for your excellent review. We are delighted to have met or exceeded all of your expectations for a third time and look forward to your return again next year. We are honored to be "su casa" in Cancun. We are delighted to share your generous praise and many kind words with our dedicated and devoted...

New York City, New York
Reviewed 26 February 2016

There is a huge and very noisy construction sight right next to the Hotel. They start hammering away early in the morning - and all day long. Our toddler has a hard time napping, which is backfiring on our short vacation break. The Kids Club? Don't bother booking a babysitter; almost never available. Other than that, the Hotel looks a...

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Helpful?
Thank kochntv
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear kochntv: We regret that this forum is used in a malicious and unproductive way. While we deeply care about guests satisfaction we cannot address bias and malicious reviews that don’t provide future visitors with a fare and truthful representation of our product and services. While we acknowledge we are not perfect, we would like the readers of this forum...

Oshawa, Canada
Reviewed 26 February 2016

This is one of the best resorts we have stayed at. The staff were wonderful, very friendly and anxious to please. The location is a bit far from Cancun but we prefer to be away from the hustle and bustle of a city. We had a 1 bedroom suite and it was beautiful....spacious with a large balcony. All the restaurants...

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Helpful?
Thank Judy198404
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Judy: It will give me great pleasure to share your review and your generous praise with our colleagues that contributed to the excellence of your stay. Your words are a true reflection of the passion we have for delivering excellence. It is a commitment that is unwavering and is felt with our hearts. We look forward to your...

Hyannis, Massachusetts
Reviewed 25 February 2016 via mobile

Bottom line, after a six night all-inclusive stay in 1150 ft2 suite, and knowing what I now know, I'd gladly visit Villa del Palmar, Cancun again! Here are my scattered points and thoughts... Pardon the stream of consciousness, I'm not trying to be negative, but full disclosure from a satisfied customer might help set and manage your expectations for an...

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Helpful?
8Thank HyannisSteve
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Steve Our Valued Guest: It will be our pleasure to share your generous praise and detailed review with our many dedicated colleagues that contributed to the excellence of your stay with us. We are delighted to know everything we did that met or exceeded your expectations. The time you spent sharing the details of your experience are much...

Boston, Massachusetts
Reviewed 25 February 2016

The room upgraded from Studio to 1 bedroom was nice,neat, beautiful, clean and accommodated confortably (3 adults and 1 child) with a queen size Murphy bed in the living area. Kitchen with all appliances, and laundry made us feel more home. Nightly entertainment with varieties of restaurants on site, used when lazy to drive away, one with different menu daily....

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Helpful?
1Thank Jay H
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Jay: Thank you very much for your review. We are thrilled to know that you enjoyed an excellent stay with us. Thank you for your recognition of our rooms. We are very proud to offer such. generous and comfortable accommodations for our guests. It is delightful to know you enjoyed the scuba lessons and were able to practice...

Sacramento, California
Reviewed 24 February 2016

After staying at the sister location (Garza Blanca in Puerto Vallarta), we were very excited to visit Villa del Palmar. Very disappointing. The property seems a bit run down. They never give you enough towels and washcloths (despite calling and requesting this). The service at the on-site restaurants is so slow, be sure to order two drinks while you are...

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Helpful?
Thank Monique309
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Monique: We are committed to meeting or exceeding our guests expectations. While we acknowledge that we are not perfect; we would like the readers of this forum to know that we have a 100% commitment to providing quality product and service. We achieve high marks of recognition; even if these are not always published. We are happy to...

Londonderry, New Hampshire
Reviewed 24 February 2016

We could not have felt more welcome at the Villa Del Palmer the attention to detail and cleanliness of this resort was very obvious I love the people of Mexico and respect how awesome everyone was to go above and beyond to be sure we were happy with our stay. We will be back

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Helpful?
Thank Lori G
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Lori: Thank you for you wonderful review. It is truly rewarding to know we met or exceeded all of your expectations. Your words reflect our commitment to providing excellence in every aspect of your stay. Nothing gives us more pleasure than to receive reviews such as yours and know our valued guests will return again. We would be...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $103 - $905 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Reservation Options:
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Villa del Palmar Cancun Beach Resort & Spa staff and other travellers.
406 questions
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Paulina, Louisiana
over a year ago

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Questions? Get answers from Villa del Palmar Cancun Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor and above”
 of 5 bubbles 757sherazs, 22 Mar 2017 | Read review
“I was told that it is very nice.”
 of 5 bubbles vanceh253, 21 Mar 2017 | Read review
“Every room has an ocean view once you get past the third floor.”
 of 5 bubbles LynneCole55, 21 Mar 2017 | Read review
“this is a family resort so if you do not have children, you may want to request a room on the higher floors for a great view and privacy.”
 of 5 bubbles DBean101, 20 Mar 2017 | Read review
“Get a 1 bdrm suite if you can afford it. Higher up rooms are nicer(view of ocean)”
 of 5 bubbles Toddcan, 20 Mar 2017 | Read review
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