Everything was lovely. The service was great. We took the trip to celebrate my girlfriends birthday and came back the day of, to find the room decorated and a bottle of champagne waiting for us. The staff was super friendly and attentive. Everything was extremely clean and well setup (we were hesitant because of COVID, but never had a concern during the trip. We would absolutely recommend!
We planned this Trip to find a nice place in Cancun for our Anniversary. The Excellence is the place to go! We have been here for 5 days and today is our last day. The Hotel is in a perfect location, Very nice and spotless, all of the pools and restaurants are amazing. From the beginning when we checked in everyone was so friendly and nice. We knew that we were at the right place. All of the employees were so so great, really all of them. We booked the Excellence Club room and it was the right decision. The best of the best. In the morning at the beach, Antonio and Nacho gave us a feeling that we are the only guests, super friendly. All of the restaurants were great, delicious food and drinks, beautiful ambience and great service. All of the servers were excellent. There is one in particular that was amazing and our favorite and that was Lorenzo at Magna. He gave us the feeling that we are the king and queen of the castle. We hope that Nancy (she's also GREAT) from the reception can help us get 4 rooms in April for my birthday celebration. That would be my best birthday present. Thanks again everything was excellent at The Excellence!…
This review won’t do it justice, but all I can say is that if you are on the fence...allow me to push you off. This is without question the best resort my wife and I have ever stayed. I opened this Trip Advisor account just for this review... We were greeted at the Excellence Club (worthy of the upgrade) by Lyzeth who was amazing at getting us up to speed on the property. As far as the bars go, wow. We had the pleasure of being catered to at the Excellence Club private pool by Moises and at the private beach by Yessica (and of course the rockstar sand painting beach towel monkey drink bringing concierge Emilio)! Victor and Tonatiuh at the Prelude bar were amazing and the both went way beyond the call of duty when asked if they would take pics of us (jumping out from behind the bar to set us up in great locations). All of the restaurants were amazing. We never had an issue finding what we wanted, when we wanted it. A special shout out to Emily and Omar at Toscana for making our last dinner there spectacular! I wanted to also say thank you to Alan from The Lobster Bar, he truly loves his job! We went to all of the shows they had every night, and enjoyed each of them. The MC, I don’t have her name, was hilarious, and Manuela took care of every need we had, during each of the shows. Ricardo at the gym was super friendly and made sure that place was always in pristine condition. I highly recommend The Excellence couples massage....if you’re traveling with someone special, it was AMAZING. Lastly, but certainly not least, Armando our personal concierge. Amigo, thank you for taking such great care of everything. We asked, and without hesitation, you provided. …
This resort was amazing, it was so well kept and all of the staff was truly wonderful especially the men and women who worked and served at the toscana restaurant like hostess Diana & Tabatha real life sweethearts and my waiters for mostly every meal Guadalupe & Jorge I truly appreciate there services and patience. My only complaint with the resort was I wished they had more Of a Mexican/ American food I wanted taco and beans and rice the res where good just to fancy for an every night meal. If you want down to earth food go to the sports bar the staff there are super cool .
My wife and I celebrated our 10 year anniversary here in 2009, they were fairly new then and we had a great time. We came back for our 15 year anniversary and it was still great. We returned the last week of January for our 22 year anniversary and I think they've gotten better with age! This was our first time in an Excellence Club room and it was well worth it. We stayed in a beach view RTT and it was amazing. The rooms are still spotless, the views were fantastic and the roof top is very peaceful, even though we were in building 8, which is close to where the nighttime activities occur. There is nothing I can complain about in the room or in the facilities in general. Everything is clean, all the time, and the staff are some of the hardest working I've ever seen worldwide. My wife and I enjoyed the EC beach, having concierges that got your beach spots ready was wonderful and Erik was our concierge most days and we loved him. He remembered where we liked to sit and how we liked things done. He was very friendly and we enjoyed talking to him daily. Our concierge at the EC pool was always Emilio and he was also fantastic and always smiling. It didn't matter what kind of question we asked Emilio, he was able to find us answers and help us out. We also got time to talk to him about his personal life and his goals and he is really happy working at Excellence and I hope he is able to move up there as he intends. Speaking of the EC pool, we can't forget Martha at the bar, she is tied with Caesar as the best bartender there. She was the only one that could make me a margarita how I wanted it and she even named it after me, so when I asked Moises for an "Aly margarita", she remembered and served it perfectly. She was wonderful and always happy. That goes for Moises too, he was a great waiter and went out of his way to serve us. There were a few days that there was a large group causing noise where we liked to sit and we joked with Moises that we wanted our quiet place back. The next day, he found us and told us to come sit in his area as he had "brought the quiet back". He was great and we enjoyed learning about him and his family. I also want to mention Roberto from the Mixology class and the Magna bar. He was very funny and made the Mixology class a great learning process. It was really cool to see how creative and scientific he was with making drinks. The staff really are the ones that make this place so awesome. The beach is fine, but the concierges and waiters make it great. The pool is a pool, but the concierges there and Martha made it great. The restaurants have good food, we didn't have a bad meal, but the waiters make it all the more pleasant. Speaking of waiters, Angel, at Magna, is the BEST! We had dinner there twice and every time he recommended perfect dishes or, brought us an extra meal because he thought "we should get to try it". He was always friendly and made great suggestions. Again, the staff is who makes this place awesome. And, while we are mentioning staff, we can't forget about Caesar at the Martini Bar. He is fantastic and makes the best drinks! He is also very friendly, talkative, and extremely proud of his daughter who we talked about. Learning so much about the staff makes it hard to leave, you feel like you are family by the time you have to go. I've rambled on, but I didn't want to forget anyone that made our trip so great. For those of you worried about COVID, no need, they are very clean, sanitize often and all employees took precautionary measures. The COVID testing was easy and the results back quickly. We will definitely be returning to Excellence in the future, I just wish it could be more often!…
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