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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (25732)
Panoramas (111)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-07-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-07-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 15 hotels in Playa Mujeres
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4,988)4,988
Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Ocean View
Languages Spoken
English, Spanish
Hotel links
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19,968Reviews3,620Q+A100Room tips
Traveller rating
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Popular mentions
Greg9565455 wrote a review Yesterday
1 contribution
Everything was lovely. The service was great. We took the trip to celebrate my girlfriends birthday and came back the day of, to find the room decorated and a bottle of champagne waiting for us. The staff was super friendly and attentive. Everything was extremely clean and well setup (we were hesitant because of COVID, but never had a concern during the trip. We would absolutely recommend!
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Review collected in partnership with this hotel
Date of stay: February 2021
Sleep Quality
Manni1960 wrote a review Jan. 2021
Dubai, United Arab Emirates103 contributions60 helpful votes
Hotel's Favourite
We planned this Trip to find a nice place in Cancun for our Anniversary. The Excellence is the place to go! We have been here for 5 days and today is our last day. The Hotel is in a perfect location, Very nice and spotless, all of the pools and restaurants are amazing. From the beginning when we checked in everyone was so friendly and nice. We knew that we were at the right place. All of the employees were so so great, really all of them. We booked the Excellence Club room and it was the right decision. The best of the best. In the morning at the beach, Antonio and Nacho gave us a feeling that we are the only guests, super friendly. All of the restaurants were great, delicious food and drinks, beautiful ambience and great service. All of the servers were excellent. There is one in particular that was amazing and our favorite and that was Lorenzo at Magna. He gave us the feeling that we are the king and queen of the castle. We hope that Nancy (she's also GREAT) from the reception can help us get 4 rooms in April for my birthday celebration. That would be my best birthday present. Thanks again everything was excellent at The Excellence!
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Date of stay: January 2021
Room Tip: Building 8 and 9 are great, Honeymoon suite is the best
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1 Helpful vote
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 4 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers. We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club member. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Joe French wrote a review Yesterday
Playa Mujeres, Mexico8 contributions
This review won’t do it justice, but all I can say is that if you are on the fence...allow me to push you off. This is without question the best resort my wife and I have ever stayed. I opened this Trip Advisor account just for this review... We were greeted at the Excellence Club (worthy of the upgrade) by Lyzeth who was amazing at getting us up to speed on the property. As far as the bars go, wow. We had the pleasure of being catered to at the Excellence Club private pool by Moises and at the private beach by Yessica (and of course the rockstar sand painting beach towel monkey drink bringing concierge Emilio)! Victor and Tonatiuh at the Prelude bar were amazing and the both went way beyond the call of duty when asked if they would take pics of us (jumping out from behind the bar to set us up in great locations). All of the restaurants were amazing. We never had an issue finding what we wanted, when we wanted it. A special shout out to Emily and Omar at Toscana for making our last dinner there spectacular! I wanted to also say thank you to Alan from The Lobster Bar, he truly loves his job! We went to all of the shows they had every night, and enjoyed each of them. The MC, I don’t have her name, was hilarious, and Manuela took care of every need we had, during each of the shows. Ricardo at the gym was super friendly and made sure that place was always in pristine condition. I highly recommend The Excellence couples massage....if you’re traveling with someone special, it was AMAZING. Lastly, but certainly not least, Armando our personal concierge. Amigo, thank you for taking such great care of everything. We asked, and without hesitation, you provided.
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Date of stay: March 2021Trip type: Travelled as a couple
Dana D wrote a review Yesterday
1 contribution
This resort was amazing, it was so well kept and all of the staff was truly wonderful especially the men and women who worked and served at the toscana restaurant like hostess Diana & Tabatha real life sweethearts and my waiters for mostly every meal Guadalupe & Jorge I truly appreciate there services and patience. My only complaint with the resort was I wished they had more Of a Mexican/ American food I wanted taco and beans and rice the res where good just to fancy for an every night meal. If you want down to earth food go to the sports bar the staff there are super cool .
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Date of stay: February 2021
Aly A wrote a review Yesterday
Raymore, Missouri233 contributions103 helpful votes
My wife and I celebrated our 10 year anniversary here in 2009, they were fairly new then and we had a great time. We came back for our 15 year anniversary and it was still great. We returned the last week of January for our 22 year anniversary and I think they've gotten better with age! This was our first time in an Excellence Club room and it was well worth it. We stayed in a beach view RTT and it was amazing. The rooms are still spotless, the views were fantastic and the roof top is very peaceful, even though we were in building 8, which is close to where the nighttime activities occur. There is nothing I can complain about in the room or in the facilities in general. Everything is clean, all the time, and the staff are some of the hardest working I've ever seen worldwide. My wife and I enjoyed the EC beach, having concierges that got your beach spots ready was wonderful and Erik was our concierge most days and we loved him. He remembered where we liked to sit and how we liked things done. He was very friendly and we enjoyed talking to him daily. Our concierge at the EC pool was always Emilio and he was also fantastic and always smiling. It didn't matter what kind of question we asked Emilio, he was able to find us answers and help us out. We also got time to talk to him about his personal life and his goals and he is really happy working at Excellence and I hope he is able to move up there as he intends. Speaking of the EC pool, we can't forget Martha at the bar, she is tied with Caesar as the best bartender there. She was the only one that could make me a margarita how I wanted it and she even named it after me, so when I asked Moises for an "Aly margarita", she remembered and served it perfectly. She was wonderful and always happy. That goes for Moises too, he was a great waiter and went out of his way to serve us. There were a few days that there was a large group causing noise where we liked to sit and we joked with Moises that we wanted our quiet place back. The next day, he found us and told us to come sit in his area as he had "brought the quiet back". He was great and we enjoyed learning about him and his family. I also want to mention Roberto from the Mixology class and the Magna bar. He was very funny and made the Mixology class a great learning process. It was really cool to see how creative and scientific he was with making drinks. The staff really are the ones that make this place so awesome. The beach is fine, but the concierges and waiters make it great. The pool is a pool, but the concierges there and Martha made it great. The restaurants have good food, we didn't have a bad meal, but the waiters make it all the more pleasant. Speaking of waiters, Angel, at Magna, is the BEST! We had dinner there twice and every time he recommended perfect dishes or, brought us an extra meal because he thought "we should get to try it". He was always friendly and made great suggestions. Again, the staff is who makes this place awesome. And, while we are mentioning staff, we can't forget about Caesar at the Martini Bar. He is fantastic and makes the best drinks! He is also very friendly, talkative, and extremely proud of his daughter who we talked about. Learning so much about the staff makes it hard to leave, you feel like you are family by the time you have to go. I've rambled on, but I didn't want to forget anyone that made our trip so great. For those of you worried about COVID, no need, they are very clean, sanitize often and all employees took precautionary measures. The COVID testing was easy and the results back quickly. We will definitely be returning to Excellence in the future, I just wish it could be more often!
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Date of stay: January 2021
Room Tip: Excellence Club is definitely worth the money and we loved the RTT's.
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US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.