We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Excellence Playa Mujeres

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Excellence Playa Mujeres
Excellence Playa Mujeres
Panoramas (14)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

10,489 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 10,140: English reviews
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW via mobile

As a couple that like to travel somewhere new this is probably the first resort where we have said we are definitely coming back. The resort is first class. Clean , high quality rooms, good variety of restaurants, activities and entertainment. But what makes this a five star resort is the staff. They make you feel special. When they remember... More 

Helpful?
4 Thank Mark P
Potsdam, New York
Level Contributor
287 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed yesterday NEW

My wife accompanied me to a three day conference at this resort. We had a trip from hell getting here courtesy of United Airways, so instead of arriving early afternoon we arrived close to midnight. As soon as we arrived we were greeted with a warm, moist towel and a glass of champagne. All of a sudden the previous 18... More 

Helpful?
2 Thank BenGruda
Florida
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 2 days ago NEW

This resort is excellent. I would rate all the restaurants 8.0 to 9.5 (all were good to excellent). Our favorite was the Indian restaurant (Basmati) (we are not Indian or from that part of the world - we are American). The Mexican restaurant (Agave was also Excellent). The French Restaurant and Lobster House were v.good, but go there early or... More 

Helpful?
2 Thank MrReviewer100
1 review
Reviewed 2 days ago NEW via mobile

Great resort if you are looking for an all inclusive couples or friends getaway. It's like a high end cruise ship on land. We were here for a friends 50th bday and everyone loved it! Best part was the top shelf drinks!

Helpful?
Thank Carl K
Newport News, Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW via mobile

My husband and I spent our belated honeymoon/1st anniversary at Excellence and it was one word...EXCELLENT!! The resort was gorgeous, the food was delicious, and the staff was amazing! We wouldn't have asked for anything more in this place. Our favorite pool waiter was Baez, he had my drink for me without even being asked! The gym was very well... More 

Helpful?
2 Thank Jackie M
Warwickshire
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 days ago NEW

We have just returned from two week's holiday in this magnificent hotel and are sorry to have left it! The standard of every aspect of our holiday was so high we feel this is the best hotel we have ever stayed in and we've stayed in quite a few! Attention to our comfort and needs were the best we've experienced... More 

Helpful?
4 Thank Woolacombelovers
Aldershot, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

After returning at the end of November from our 7th stay at this hotel I just wanted to write about the people who make this resort what it is ..... excellente!!! Nelson (you are just wonderful), Freddie (breakfast in the Lobster Restaurant was always great and your service was impeccable, Allan (luncheon at La Olas) - so polite and welcoming,... More 

Helpful?
5 Thank Rosalyn G
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 days ago NEW

My wife and I visited EPM the last week of Oct. The weather was kind of overcast with off and on showers but that did not prevent us from having a wonderful vacation. Overall, we thought the resort had improved since our last visit. We think the food has improved, the night time entertainment is really the best we have... More 

Helpful?
3 Thank Billy S
Fort Collins, CO
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 days ago NEW

This place is amazing! We loved every minute of our experience. Here is my breakdown of the experience. Spa - AMAZING! I felt so special and the hydrotherapy part was a bonus! Who know water could make you feel so amazing! Food - The food was great! I loved all the options! My favorite was the Mexican! Our friends we... More 

Helpful?
3 Thank MrsNelly
N. London
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 days ago NEW

This hotel is not the best looking or plushest, it's not in the most attractive place in the world, Its basically a nice hotel with nice grounds set in an ok area. However, the staff here are absolutely amazing, so friendly and attentive to all your needs without being over the top and the food is fantastic in all the... More 

Helpful?
6 Thank Jody F

15,813 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15128)
Viewed
Pool/Beach Area (2827)
Viewed
View from Room (791)
Viewed
Room/Suite (2273)
Viewed
Hotel & Grounds (2452)
Viewed
Dining (1585)
Viewed
Business Centre/Function Rooms (52)
Viewed
Bathroom (156)
Viewed
Family/Play Areas (32)
Viewed
6:38
Videos (25)
Viewed
Other (4935)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (644)
Viewed
Amenities (125)
Viewed
Beach (39)
Viewed
Excellence Club Junior Suite (Ocean View) (66)
Viewed
Excellence Club Junior Swim Up Suite (65)
Viewed
Excellence Club Pool (19)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Dining (105)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (13)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (6)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Mujeres
0.2 km away
Finest Playa Mujeres
Finest Playa Mujeres
#3 of 5 in Playa Mujeres
2,365 reviews
14.2 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 183 in Cancun
5,317 reviews
0.2 km away
Beloved Playa Mujeres
Beloved Playa Mujeres
#2 of 5 in Playa Mujeres
3,036 reviews
Show Prices
Show Prices
Show Prices
15.9 km away
Live Aqua Beach Resort Cancun
2.5 km away
Secrets Playa Mujeres Golf & Spa Resort
14.7 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#4 of 183 in Cancun
4,493 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $546 - $1,264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, BookIt.com, Orbitz, Hotels.com, Cheap Tickets, Priceline and Jetsetter so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#1 Luxury Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Excellence Playa Mujeres staff and other travellers.
1,663 questions
Ask a question
Savannah, Georgia
over a year ago

See all questions (1663)

Questions? Get answers from Excellence Playa Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Block 8 where we stayed seemed to be a prime spot, easy access to everywhere.”
 of 5 bubbles Woolacombelovers, 1 Dec 2016 | Read review
“Building 1 is great! Quiet!”
 of 5 bubbles MrsNelly, 30 Nov 2016 | Read review
“Get your coffee from the Aroma bar in the morning, it's a proper espresso coffee house, then take it down to breakfast, both open at 7am”
 of 5 bubbles NorthLondoners, 30 Nov 2016 | Read review
“Excellence Club has heated pools, used those a lot while traveling in November.”
 of 5 bubbles ashlielynne01, 30 Nov 2016 | Read review
“Ocean view rooms in November will get a lot of breeze. Pool view in the 8000's will get a pretty good view of the nightly entertainment”
 of 5 bubbles D3053PPmartink, 30 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay