Pool was awesome Beach was awesome half of the restaurants were awesome but dang we hated our room. Don't go here if you plan on spending a lot of time in the room. We would have preferred the small cabin of a cruise ship over this because the AC at least is working.
Good trip. We had a blast. Our room had some issues. We had no working phones for a day and a half and the jacuzzi tub had no water pressure so we couldn’t use it. We had a long travel day and wanted room service and to use the hot tub but couldn’t use it.
Fabulous weekend getaway. Rooms were nice, AC worked well, view was as advertised and fridge stocked daily with chosen beverage of choice. We upgraded to the Preferred guest and I think it was worth it just for the beach beds alone. Also the preferred club had its own bar and snacks available all the time. I do have to brag on one employee whom we met on the beach, Martha. She went out of her way to make our stay the absolute BEST! She would have our beach bed ready every morning, watch our stuff while away for meals and would even check in with us while in the pool, ect and ask if there was anything she could do. All the wait staff were so friendly and worked their butts off. I would highly recommend an adult getaway here!
My wife and I enjoyed our stay at Secrets Playa Mujeres. It was our third visit there and the place was clean and very well managed during the Covid pandemic. They have implemented processes to ensure the safety of everyone. We highly recommend AMResorts and especially Secrets Playa Mujeres
We enjoyed our stay overall. We have stayed at an excellence all inclusive before and felt comparatively excellence was better with service and details that made customer love it. However, our was delicious overall, rooms were nice, pool was beautiful and beach was great
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