Jambuluwuk Convention Hall & Resort Batu

Jambuluwuk Convention Hall & Resort Batu

Traveller (389)
My morning view from Villa Manokwari's 2nd floor
Room & Suite (74)
Dining (30)

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About

4.0
#5 of 37 hotels in Batu
4.2 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.5 of 5 bubbles
Value
The second property of the group was the Jambuluwuk Convention Hall & Resort Batu, one of a kind jewel. Located at the “Little Swiss of Java”, Batu, Malang, East Java, the resort sits 1035 meter above sea level, strategically perched on the hillside between Batu regency and the city of Pujon. With scenic views of the lush gardens and tropical plantations, the Jambuluwuk Convention Hall & Resort Batu, welcomes guests with its beautiful plethora of nature and ambience of East Java hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Children Activities (Kid / Family Friendly)
Conference facilities
Wifi
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Dry cleaning
Laundry service
Room features
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
Indonesian

Location

Jl. Trunojoyo 99, Batu 65312 Indonesia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
Malang Airport
25.1 km
See all flights
Juanda Airport
62.9 km
See all flights
365Reviews3Q+A36Room tips
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Detailed Reviews
travelria wrote a review Nov 2022
Jakarta, Indonesia34 contributions19 helpful votes
5.0 of 5 bubbles
This is our second stay at Jambuluwuk Batu. We were at one of the villas and this time at the hotel.

The rooms are brighter, maybe newer, and more comfortable than the villas. But if you are with a group, the villas are more suitable as they are more spacious. Thus we hung out at the Club House as it was very relaxing and we could enjoy the beauty of the cool weather.

The back door to the terrace couldn't be locked. We were informed by the front office to pull the handle UP (instead of the normal down) and it worked! Learned something new :-).

The hotel has better wheelchair access (than the villa) to get in/out as well as to the Club house/dining area but if it rains, a bit hassle as certain areas are not covered.

Despite many newer properties in the area, Jambuluwuk Batu is still our best choice: a true resort with the best natural view and surrounding.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fendhy wrote a review Dec 2022
Bekasi, Indonesia8 contributions
+1
3.0 of 5 bubbles
We come with group of families, take the 4 bed premier villa for a staycation.

Unfortunately most of hotel facilities are not available during our stay: sport center seems rarely be cleaned up, atv was not operated, rooms are rather dusty, fishing pond seems not maintained for a long time, flying fox was not operated.

Since after pandemic, they have a lower standard. Need to repair and refresh their facilities, and we will still considered to stay here again.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Muhamad K wrote a review Oct 2020
4 contributions
5.0 of 5 bubbles
Thank you for such great stay here. thanks to all Jambu Luwuk team. It's was nice stay. Newly renovated rooms.
Special thank to Pak Agil, thank you for organizing our stay.
Nice view, Very comfortable bed

I'd like to suggest for improvement of breakfast. Better to offer customers to select their own choice of foods for breakfast.

Hope to comeback again
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Papa pelon wrote a review Sep 2020
80 contributions40 helpful votes
1.0 of 5 bubbles
Booked a room and traveled 7 hours to get there. We were placed by the activity field. I asked for a room change to not be near the activity field, and was told there would be no activities. Woke 6:45 to blaring PA system and people screaming yelling laughing and dancing. Then construction started at 7:30. Brick cutting on two sides of the room, screaming saws and pounding. We came here for a retreat. Went to the office to check out immediately they would not refund the night. It so simple to disclose these things to guests checking in. They did not. They did offer different room but they should of done at checkin

The staff was very nice - great staff, but the hotel policy is not good.

This is a place if you have a large group and love noise. The decor and decorations and lighting in the rooms is also very poor. Could be made more comfortable with a bit of effort. This is not diva stuff on my end, its just simple basics....
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotelranger wrote a review Mar 2012
Surabaya, Indonesia59 contributions76 helpful votes
2.0 of 5 bubbles
The resorts lie in a beautiful hill site with a stunning city view. Surrounding by mountain hills, it is a perfect quiet valley. I was very exciting whe I saw the place from a distant.
But, when I was entering the gate .... the dissappointments started. This is the list of the dissappointments that I got from day 1 to day 3.
Day 1.
First is a small reception office, with a messy parking in front of it. No one was in charge to arrange the parking space.
Then, no one asked me what would I like to do in the front of the reception desk. I had to speak up to get the receptionist attention.
Once checked-in, I was given the villa key and a map. I had to find out my own way there. Is it a motel?
Entering the villa, I was welcome by dirty door-mat and bathroom-math. They were not replaced when the room cleaned. Another surprises ... dirty and sticky kitchen and kitchenwares, jammed satelite TV reception, etc.
It was Friday afternoon, and the water of the swimming pool next to my villa was only half filled. Another "great welcome".
Then late in the afternoon we become hungry, we went to the cafe to order some meal ... well, it took almost an hour before the food came in a noisy loud-music room.
The night came, we were cooled by the breeze, it's quietness and lighting views of the Batu city. We slept at 1 am.
Day 2
It was Saturday morning when everyone will expect a lazy day in a nice cool mountain resorts. Guess what .... you woke up in the middle of a "Kampoeng" ..... We were waken up by a loud noise from a sound system in front of our villa at 5:30 am. There was a group that was going to have an outdoor activity. When I checked with the management, the hotel allows and provides the sound system for such an activity. It was very very annoying. I have stayd in many hotels, but none have such an inconsiderate manner to the guests.
Then we went around the city, we ordered the room to be cleaned at 11:00 am. But, when we came back at 2;00 pm, the room was not cleaned at all. I called the reception, an got a promise that the room will be cleaned soon. At 3:00 pm, no one came to clean the room, again I called the office, and got the sam answer. At 3:00 pm, no one came, and I called again and got a "stunning" answer. The reception said that they were having a busy day, so we would have to wait to get the room cleaned. Wow ... it's a stupid answer showing that the management is very unprofessional. I paid the rate for the service, so I deserve the service regardless how busy they were. Everyone knows that weekend is the busiest day in the resort like that. I knew another resort employees more workers during weekend.
Day 3.
Another loud noise musci from the sound system at 6:00 am, but this time I got a call for an apology from the management.
But, at last I will not come back to this place until the management changed.
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Date of stay: February 2012
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KatherineSJ wrote a review Jul 2012
San Jose, California39 contributions28 helpful votes
3.0 of 5 bubbles
The villas perched on the hills with beautiful views to city & mountains. The exteriors of the villa and the garden are nicely done. But inside/interior, is a different story. The kitchen and the bathroom are not clean & up to standards, the workmanship are bad. Bring your own kitchen utensils. The refrigerator is not cold at all and the TV is old & small.
The facilities are good (swimming pools, indoor fusball, Indoor badminton, indoor tennis courts).
Warning: you have to pay to use the indoor courts, ranging Rp 50,000 to Rp 100,000. Also, you have to pay for extra pillows, blankets, etc.
The staff is ok. some are helpful, some are just goofballs.
NOTE : Most of the villas are not for disable or old peoples, the stairs to the villas are very steep. Watch your children carefully. Choose villa Yogja, if you bring your old parents or family with mobility problem because there is no stairs to climb & your car can park right in front of the villa.
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Date of stay: June 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yeye V wrote a review Jan 2014
Munich, Germany1 contribution7 helpful votes
1.0 of 5 bubbles
I was there with some western friends recently, we were planning to take rest while enjoying weather in Batu. Unfortunately it was turn out to a disaster.

The bath room was terribly mouldy, even after the houskeeping did the re-cleaning, mould could not be removed.

The service in the restaurant by breakfast was unacceptable.
-The dim sum were still raw, because the it was not made warm before (it was hard), the heater underneath the tray was not working as well.
-All the food in the heating tray were cold because the heater was off and none of the service employee had innitiate to refill the spiritus, instead most of the service persons were chatting around. Attempt has been made to talk to the manager was without any success.
-The butter was all taken, no innitiative to refill. After asking, the service employee bring us frozen butter, which cannot be spread.

Beautiful view, but its a pity the management doesn't get it right.

We insisted to talk with the manager before paying the hotel bill. We need to wait more than 30 minutes until the manager came out to hear to our complaints. Unfortunately the answer that was given is only: I am only the manager!.

It was a really nice place with great view in the beginning, thats why I have recommended this place to my friends. Unfortunately the continuity of a good management is somehow not there anymore.
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Date of stay: December 2013Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
palisade78 wrote a review Mar 2013
Tangerang, Indonesia124 contributions92 helpful votes
1.0 of 5 bubbles
I stayed in a three bedroom villa with my big family last December, called villa Surabaya. Fortunately we only stayed for one night. This is my first time I rate a hotel terrible.

Upon check in, none guided and showed us the villa and from nearest parking space to the villa, it still needs 5 minutes walk through slippery walkway and steps.
It was raining and I run to a nearby meeting hall asking porters to provide umbrellas and take our belongings in. I had to wait 15 minutes until 2 bellboys came with no umbrellas.

The villa interior looks really cheap, the craftsmanship and finishing of the wood is really poor. With its price tag, its buildings should be way more polished.
It's a two level villa, with living space, balcony, and one bedroom in upper level and two bedrooms down stair connected through steep and unsafe stairs for children and elderly. We have 3 kids under 3 yo in our big family though.
The only pro is just the view from its balcony.

The bedroom and bathroom isn't really clean, and one bathroom door can't be closed properly. Hot water couldn't run consistently, often on and off. We found some insects inside the villa, even in beds.
Since Villa Surabaya is close with main road, the traffic is really disturbing a good sleep throughout the night. To make it even worse, at 5am there was a big tour exercised in its main field with super loud sound system.

We had our dinner in its main restaurant, and price doesn't speak quality of its food at all. While the breakfast was also below standard of a 4 star resort.
We didn't see its other leisure facilities, just the swimming poll which seems quite small.

With the price, everything in this hotel doesn't seem right for me at all.
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Date of stay: December 2012
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Ask clearly how far your villa from nearest parking space
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward K wrote a review Aug 2015
Denpasar, Indonesia9 contributions4 helpful votes
3.0 of 5 bubbles
We stayed at Merauke Villa. The place is really huge.
Breakfast is standard, though the oister traditional food is really delicious.
At the second day, the housekeeping forgot to clean up the room, even tough we already informed the front desk to clean up. At 4 pm, the room is still messy.
Please coordinate more thoroughly.
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Date of stay: August 2015Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_JambuluwukBatu, Executive Assistant Manager at Jambuluwuk Convention Hall & Resort Batu
Responded Aug 9, 2015
Dear Mr. Edward K Warm greeting from Jambuluwuk Batu Village Resort, Thank you for your stay and comments related your recent stay at Jambuluwuk Batu Village Resort . We are glad to know that you are enjoy your stay at our resort, with pleasure and our sincere to serve you and we always keep our quality service with hospitality. Please accept our sincere apology about your uncomfortable and your comment will be our consent to deliver our best services and coordination in further. We look forward to welcome you back to Jambuluwuk Batu Vilage Resort for your next visit to Batu – Malang. Best Regards, Agil Ardiansyah Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LdyHtpea wrote a review Sep 2014
64 contributions45 helpful votes
4.0 of 5 bubbles
The position of the resort is nice. Thats why we can have a good view from each villa.
On Sept 13-14, 2014 we used 1 villa called Manokwari. This villa isn't the top on, but still you can have a good view too. It has 4bedroom but i fill it up to 4bed in a room.
Not to forget we having a luck since we come in a right time of discount rate for rooms
All room have inside bathroom with shower and cold-hot water.
They also provide kitchen need a electric stove, refrigerator, sink, glass-plate, spoon etc
TV only in middle room.

The resort provide shuttle car for the guest if you not traveling with any vehicle. we try it and it came fast to our villa in minutes to drop us to The Club House to have dinner.
The quality of the food is good with standard price for hotel. But compare with breakfast food it's so different. My friends said the breakfast wasn't to good compare what we have for dinner.

Never have chanced to try the pool and outbound (u need to pay for it) facilities.

Overall we still have a pleasant time there. Thanks for your good cooperation Jambuluwuk team.

Till we met again.
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Date of stay: September 2014Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_JambuluwukBatu, General Manager at Jambuluwuk Convention Hall & Resort Batu
Responded Dec 29, 2014
Dear Rsnsr Warmest Greeting from your Jambuluwuk Batu Village Resort Thank you for your stay and your comments ofyour recent stay at Jambuluwuk Batu Village Resort Please accept our sincere apology for your inconvenience during your stay at Jambuluwuk Batu Village Resort. Your comments are on our list improvement to make your next visit a better experience. We look forward to welcome you back to Jambuluwuk Batu Village Resort for your next visit to Batu – Malang. Best Regards NanangWahidin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$45 - C$80 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaBatu
NUMBER OF ROOMS
25
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Jambuluwuk Convention Hall & Resort Batu - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Jambuluwuk Convention Hall & Resort Batu
Which popular attractions are close to Jambuluwuk Convention Hall & Resort Batu?
Nearby attractions include Batu Secret Zoo (Jawa Timur Park 2) (4.0 km), Museum Angkut (2.6 km), and Jawa Timur Park 2 (4.0 km).
What are some of the property amenities at Jambuluwuk Convention Hall & Resort Batu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Jambuluwuk Convention Hall & Resort Batu?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Jambuluwuk Convention Hall & Resort Batu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Jambuluwuk Convention Hall & Resort Batu?
Yes, free parking is available to guests.
What are some restaurants close to Jambuluwuk Convention Hall & Resort Batu?
Conveniently located restaurants include SKYDOME Executive Lounge & Bar, Hill House, and Infinite8 Bar & Grill.
Are there opportunities to exercise at Jambuluwuk Convention Hall & Resort Batu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Jambuluwuk Convention Hall & Resort Batu?
Yes, dry cleaning and laundry service are offered to guests.
Does Jambuluwuk Convention Hall & Resort Batu offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Jambuluwuk Convention Hall & Resort Batu have any great views?
Yes, guests often enjoy the mountain view available here.
Is Jambuluwuk Convention Hall & Resort Batu accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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