Holiday Inn Express Syracuse Airport, an IHG Hotel

Holiday Inn Express Syracuse Airport, an IHG Hotel

Traveller (67)
Room type assigned at check in based on availability
Room & Suite (23)
Historic Armory Square dining
Dining (21)

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About

3.5
#11 of 18 hotels in Salina
4.2 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The Holiday Inn Express Syracuse Airport is perfectly situated for everything you want to see and do in Syracuse, NY. Our team of professionals is ready to make your stay memorable. Conveniently located to Syracuse Hancock International Airport, guest take advantage of a Free 24-Hour shuttle service to make for a stress-free travel experience. Check out our year-round Park-n-Fly hotel packages for any extended stay needs as well! Traveling by car? We have you covered with easy access off Interstate 81, exit 26, with ample free parking onsite. Guest enjoy our proximity to many area attractions! Catch a game at Syracuse University & JMA Dome, plan a family friendly trip to the NYS Fairgrounds & Exposition Center, or enjoy Onondaga Lake Park and Historic Downtown Armory Square. Whether you are a traveling family or here to see friends, we have you covered!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Mini golf
Bowling offsite
Kids stay free
Paid public parking on-site
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Vending machine
Canoeing offsite
Board games / puzzles
Children's television networks
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Housekeeping
Telephone
Clothes rack
Microwave
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Classic
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

5418 South Bay Rd, Salina, NY 13212
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 38 out of 100
38
Syracuse Hancock Intl Airport
Tompkins County Airport
74.4 km
See all flights
308Reviews7Q+A59Room tips
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Detailed Reviews
Jemlnlx wrote a review Jan 2022
Bronx, New York
+1
3.0 of 5 bubbles
Having stayed at a few other Holiday Inn Express (HIE) hotels before, I have to admit I was a little underwhelmed with this location.

The driveway entrance to this HIE is shared with the neighboring Candlewood Suites from the main road (South Bay Road). Immediately walking into the lobby, I felt that the hotel was outdated. While all staff members I encountered were very nice and acommodating, the hotel itself definitely needs an upgrade. The single elevator was quite scuffed up and seemed very old, as did the hallways with very weathered/dirty carpet throughout.

The rooms were nice enough. Small things like some ripped wallpaper or a stained farbic bench weren't too much of an issue given the rest of the room was fine. Temperature control was adequate, shower pressure was fine, TV had a lot of channels available and the rooms had a mini fridge, microwave, iron and ironing board and a keurig machine.

The pool seemed clean. The fitness center, although small (one elliptical, one treadmill, free weights) was clean, but missing cups for the water cooler. The continental breakfast was what would expect from a 2.5-3 star hotel: coffee, cereals, bagels, fruit, yogurt and some hot items llike eggs.

Again, the staff were great, but the hotel definitely needs some TLC. I would definitely consider other hotels in the area that area similarly priced. I usually stay at the Hampton Inn in Liverpool (about 10 mins away from this HIE) which is lovely but did not have availability at that time.
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Date of stay: January 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG Hotel
Responded Jan 31, 2022
Hello Jemlnlx, Thank you for choosing to stay with us and for sharing your experience with the accommodation. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the overall cleanliness and missing cups in the fitness center. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so for improvement and necessary upgrades. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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JBag wrote a review Apr 2023
New York
4.0 of 5 bubbles
This hotel is dated, and the rooms are in dire need of an upgrade, but it is literally 5 minutes from the airport, which is what we wanted before our early morning flight. If you are looking for airport convenience, you can’t beat this hotel (though you may find slightly cheaper rooms in another hotel at the same location). If your stay is not airport-related, look for something newer and nicer.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill K wrote a review Nov 2021
Spencerport, New York
+1
4.0 of 5 bubbles
On our second weekend to the State Fair in Syracuse, we decided to stay here. This was straight up rt 81 and easy to get on and off the expressway.

The first night we checked in and went swimming prior to our Pitbull concert. The pool was nice and relaxing. The pool was bigger than some of the other area small motels which made it nice for swimming. There was a workout room next door that we didn't use but looked decent.

We went to the show and drove back afterwards. After a long show, it was a nice drive and easy to find in the dark.

Our room was huge with a comfortable bed, a nice bathroom, TV, decent size fridge and was very quiet for an end room. Access to ice machine was good and we were right next to it and the elevator.

Breakfast in the morning had a lot of choices with cereals, yogurt, coffee, juice, eggs, danish, muffins, toast, biscuits and gravy & fruit. They kept in nicely stocked which was good with a couple of teenage sports teams in the building.

The lobby area was nice and spacious for gathering with friends and they had a small conference room.

Parking was the only real challenge as shares a parking lot with the Campus World. Esp hard after getting back late after concert.
Despite that, everything else about this place was nice and being on of the few places with a good pool, I will most likely stay here again if do the fair thing next year.
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Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: I enjoyed corner room near the elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise D wrote a review Jun 2023
Huntsville, Alabama
Hotel's Favourite
5.0 of 5 bubbles
I picked this hotel because it was close to the airport when I was home in December 2022 for holidays. My family lives in Utica and I didn't want them to have to drive me to the airport for early flight. I loved the bed so much, I wished my stay was longer than overnight! I did book again for my June trip home, again only overnight. Very nice room, and very nice staff.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jsmith2901 wrote a review Jun 2020
Grand Rapids, Michigan
5.0 of 5 bubbles
James at the front desk is the best and was just so helpful to me and my daughter. My Daughter was driving to an internship in upstate New York and needed a place to stay Saturday May 30, 2020. During these crazy times I was trying to help find a hotel where she could spend the night. I called this hotel and got James at the front desk (unlike other chains where you only speak with a phone center). James was so helpful and put me at ease that he had a room for her and even made the reservation himself without sending my call to a reservation call center. He then greeted my daughter warmly when she arrived and made her feel very comfortable. I really cannot say enough about James. As some cities were having a very difficult night I was assured that my daughter was safe in the hotel with a very welcoming front desk. Oh yes she said the room was clean and breakfast in the morning was good. If you stay here I hope you get to meet James and say hello from me.
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Date of stay: May 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John D wrote a review Mar 2022
2.0 of 5 bubbles
Stayed for one night, as my Delta flight was cancelled at the last minute. Long story short, after a long day of travelling and delays and rude ticket agents, the shuttle driver was probably the nicest person I dealt with all day. I forget his name, but he's an older gentleman, and gave me a much needed laugh on the ride from the airport to the hotel. Not being from the area, I decided to ask the front desk for suggestions for places to go get some food and a drink and decided on Haffners. So I asked if the shuttle could take me to the restaurant and was told 'No, it only goes to the airport and back, but I have the number of a cab if you want one.' No thanks, so I decided to Uber there and back, and it cost me more for the Uber than it did for my entire meal! Almost $30 for an Uber that the airport hotel's shuttle should have been able to take me to (it was approx 1.4 miles one way to the restaurant). If you have a shuttle that just took me from the airport to the hotel, why can't the same shuttle take me to a local restaurant at dinner time? It makes no logical sense, so if you want to stay cooped up in your room all night, choose this place. I have never heard of a hotel actually owning and using a shuttle, but not using the shuttle to go to local places, and I will never be staying at this place again because a $30 Uber for a $23 meal is not what I had planned on when I was hungry as a horse from travelling and getting delayed all day. Change your shuttle policy to something logical for travellers not from the area.
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Date of stay: March 2022
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG Hotel
Responded Apr 1, 2022
Dear johndP5293HG, thank you for sharing your impressions of your recent stay with us, and for our hotel for your lay over stay. I am pleased that the service of our shuttle driver met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the shuttle not taking you to the restaurant. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave H wrote a review Jan 2024
Colorado, USA
2.0 of 5 bubbles
We were in town for a funeral, and stayed 4 nights. The room was clean and comfortable on arrival. The next day, no service - the unfortunate new normal as hotels cling to long-past pandemic excuses. The next morning we saw the cleaning staff in the hall as we left, and asked them for towels and to empty the trash. They agreed nicely, but on return that night it hadn't happened. We went to the desk and asked for clean towels, and requested cleaning the next day. They agreed, made a show of writing our room number on a form, and then of course did not follow through.
By the last day we were in a room of overflowing trash and piles of damp towels in the bathroom.

If you're just staying overnight on the way to/from the airport, this place is fine. If you're staying a few days, be aware that you're still paying the same rate every day for a smelly garbage-filled room. I'll avoid it in the future.
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Date of stay: January 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG Hotel
Responded Jan 30, 2024
Hello Dave H, Hosting your stay is a pleasure for us. We appreciate you for choosing Holiday Inn Express Syracuse Airport for your accommodation needs. Our condolences to you and the bereaved family. Thank you for sharing your experience. I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements. I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
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SoCalTravelGal2 wrote a review Sep 2023
5.0 of 5 bubbles
Spent 1 night on 9/11/2023 before an early flight out from the Syracuse airport. Everything was great! Check-in experience was good. The hotel is going through some major renovations, and our entire second floor had new carpet, wallpaper, paint, etc. Everything with the room was very nice and clean. They advertise 24-hour shuttle service to the airport, and they really do what they say! We used the shuttle twice (once to return the rental car, once to get to the airport at 4:45 am), and it was very efficient. I would definitely stay there again.
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Date of stay: September 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: After reading other reviews, I booked directly with IHG, and I arrived early for check-in (3 pm),...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pennie S wrote a review Nov 2022
Ithaca, NY
3.0 of 5 bubbles
After a horrible travel experience I just wanted to sleep. They had a great shuttle driver from the airport and check in at 12:30 am was easy but Room 331 didn't have any black out drapes. They had a lacy white curtain across the windows but lights shown in the room all night. The hotel is being renovated and finding it with all the construction would be difficult. The breakfast was just awful. Although they had a full array of offerings the eggs were COLD, muffins were very stale, and at 7:00 am they had run out of coffee! Luckily there was decaf.
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Date of stay: November 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Don't stay in room 331 unless they've installed drapes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG Hotel
Responded Dec 26, 2022
Hi PenoopIthaca_NY, Thank you for choosing to stay our Holiday Inn Express hotel brand for your visit to Syracuse. We appreciate you as one of our valued guests and sharing your thought about your stay. I trust that all is well. The comfort and satisfaction of our guests are important to us, and I'm sorry to learn about your experience. I made sure our Hotel Management team gets to read your post to serve as a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. All the Best, Glaiza G. Case Manager IHGService
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LpoolDogLover wrote a review Mar 2022
Dillard, Georgia
5.0 of 5 bubbles
Fabulous stay! We stayed here to visit family in the Syracuse area. The staff were excellent! We brought pizza for lunch with 3 of our small Grandkids and the staff helped us set up tables and provided cups, plates and napkins.
We used the pool with the kids and it was great fun.
The breakfast was very good and the staff was very courteous and helpful!
All of the people who came for breakfast were saying the same thing; great staff nice hotel.
It’s decor is a little older but clean and well kept. No problems at all!
We will definitely use this hotel again!
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Very convenient to the airport and they have a shuttle and free parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Conrad Struzik, Owner at Holiday Inn Express Syracuse Airport, an IHG Hotel
Responded Apr 8, 2022
Thank you LpoolDogLover. We are glad that you enjoyed your visit. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Shadowe10
Ocala, Florida191 contributions68 helpful votes
Don't know. Call them directly. Front desk staff was great.
Answer from Linda W
Syracuse, New York
Hi Kristina, Yes! You may use our Park & Fly program for your travels on Amtrak as we certainly provide service to & from the Regional Transportation Center. However, you must buy the package on our website or by calling our hotel direct at 315-454-0999. You can't use a third party booking agent for this package.
Answer from ConradAS
The airport shuttle begins at 4am. There is very little that is open at the airport that early in the morning. We are only 5 minutes from the airport so if you taker the 4am shuttle you are there at 4:05
284ray asked a question Jun 2016
Rochester, Minnesota
How early does the airport shuttle run in the morning?
Answer from ConradAS
We begin scheduling the shuttle at 4 am. Early than that is on demand.
goliathlulu asked a question Apr 2015
Utica, NY14 contributions4 helpful votes
What is the best way to get to Yankee Stadium and how long of a jaunt is it? Thank you.
Answer from LorraineMontana
Bozeman, Montana541 contributions159 helpful votes
Perhaps the shuttle driver at the hotel, Doug, would have the best answer. Tel: (315) 454-0999
Danielle T wrote a tip May 2024
Astoria, New York2 contributions
1.0 of 5 bubbles
"Avoid this hotel at all costs."
Read full review
Trail65610568767 wrote a tip Mar 2024
1 contribution
1.0 of 5 bubbles
"You must check payment after checkout. Looks like the hotelis very common to charge more than hotel fee from other reviews"
Read full review
mwhiteusa wrote a tip Oct 2023
Jacksonville, Florida24 contributions4 helpful votes
3.0 of 5 bubbles
"Get the breakfast up to standards. Get some pancake mix so we can eat pancakes. "
Read full review
SoCalTravelGal2 wrote a tip Sep 2023
3 contributions2 helpful votes
5.0 of 5 bubbles
"After reading other reviews, I booked directly with IHG, and I arrived early for check-in (3 pm), and I had no problems with check-in."
Read full review
Natalia G wrote a tip Aug 2023
Miami, Florida2 contributions1 helpful vote
1.0 of 5 bubbles
"Avoid this location! Not safe "
Read full review
Not the right property for you?
There are more places to choose from in the Salina area.
PRICE RANGE
C$201 - C$286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express syracuse airport hotel syracuse, holiday inn syracuse, syracuse holiday inn
LOCATION
United StatesNew YorkFinger LakesSalina
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express Syracuse Airport, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express Syracuse Airport, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Syracuse Airport, an IHG Hotel?
Nearby attractions include Brick House Billiards (0.3 km), Tantrum City Rage Room (0.7 km), and Lonergan Park (1.2 km).
What are some of the property amenities at Holiday Inn Express Syracuse Airport, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Syracuse Airport, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Syracuse Airport, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Syracuse Airport, an IHG Hotel?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express Syracuse Airport, an IHG Hotel?
Conveniently located restaurants include Julie's Diner, Basil Leaf Restaurant, and Paladino's Pizza.
Are there opportunities to exercise at Holiday Inn Express Syracuse Airport, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express Syracuse Airport, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express Syracuse Airport, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express Syracuse Airport, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express Syracuse Airport, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Syracuse Airport, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express Syracuse Airport, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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