Check your towels before using. My husband and I stayed at the resort in January 2022. We checked in on the Friday evening and were scheduled to stay for 3 days. Even though the rooms and the resort are a bit rustic, they appeared to be clean. On Saturday morning I grabbed a neatly folded towel from the top of the towel rack to dry my face. I unfolded the towel and was absolutely horrified to find the towel was smeared from one end to other with human feces. One could only assume that some degenerate person who had stayed in the room prior to us, thought it would be an amusing joke. The resort either through cost cutting measures or negligence on behalf of the cleaning staff did not remove all the linens from the room prior to reassigning it to new customers. This is something you would expect from a cheap dive motel, not an establishment that bills itself a luxury resort. Not only did we go through this horrifying experience, we found management to be very unprofessional. After being notified by his staff, the manager did not even come and see us. We had to go look for him. Although we were refunded our money for the night stay, and checked out shortly after, we did not even receive an apology. This experience was beyond disgusting, and has left me wondering what other corners they may have cut.…
This adult only location is the first I have been to in Ontario and I was pleasantly surprised. The resort (or spa) is rustic and has an air of old Canadian. By no stretch is the location modernized; however, it is very comfortable in its ambiance. The staff are extremely friendly, the service exceptional, and the other guests make the experience all that much better. Even when we decided to leave a day early, not because of the resort, other reasons, they were very accommodating and did not charge us a fee for the early departure.
We had a wonderful getaway at Sir Sam’s. Tucked along the shores of Eagle Lake, we were treated with great views of the surrounding mountains and forests. The water spa was relaxing and very enjoyable. Even the cold plunge was fun! Food in the restaurant was exquisite and their menu offers a variety of options to choose from - including some gluten-free options. The wine list is impressive. I would return just for the dining experience alone! Our room was fantastic and provided wonderful views, had a cozy soaker tub and a romantic (easy to use) fireplace. Sir Sam’s is more on the rustic side and for my taste, that’s a good thing. Still I can see how it could benefit from some simple TLC like a fresh coat of paint for example. Little fixes here in there could really go a long way in making the experience flawless. Some guests may tell you that it’s a bit outdated or maybe even a little rundown, but for us this was the perfect weekend getaway we needed and we loved every minute of it. Plus there is no 2 to 3 night minimum in order to stay here. This is outstanding in itself, what could be better than that? I will definitely return! Ways to improve: More Towels! This is a water spa but for some reason they only give each guest one towel. If I’m going to the spa more than once per day, having a shower in the room in the morning, having a bath in the room at night – I’m gonna need more towels! For more towels you have to walk to the main building and request them from the front desk. Huge oversight. Why not have the stack of towels available in the spa area like every other hotel??! The water temperature at the spa was reading at 70º, which is far too low for a spa. They need to crank that baby up. It could also benefit from some relaxing background music and for someone to fix the fireplace on the wall. Robes - our fresh robes hung in our closet were still wet! Housekeeping pulled them from the dryer too soon. Big turn off when you put them on. Soap – shower/bath soap sucks and so does the dispenser. Glassware should be available in the guest rooms for those who want to drink. More board games and puzzles.…
Went to Sir Sam's for our anniversary. Stayed in one of the attached cottages separate from the main inn. They were clean, well maintained and private. Fairly basic, not luxurious. Bed was very comfortable! Robes provided. However, had to go to main building to request kindling, matches and fire starter for fireplace. Why weren't they already in the room? Also had to request a corkscrew and wine glasses. Bar fridge in room very tiny, no water or anything else inside. As a note, bring your own hair conditioner! Shampoo provided, no conditioner. The main inn was nice although somewhat dated. Could use a reno. Restaurant was quaint, service was good, meal was very good although pricey. Restaurant, again, could use a reno. Carpet was worn, decor very dated. One real plus about this resort was the location. Gorgeous lake views, beautiful sunsets, heard wolves howling and loons calling. Very serene, calming and romantic.…
Had a great, quiet and tranquil visit. Food was awesome and staff were very friendly and helpful. Upgrade are being done to the rooms but the rooms are still nice and cozy. The spa was very nice, I had two treatments and they were very relaxing and rejuvenating. We also hiked up the ski hill, they have a new look out and the view was spectacular. We will be back.
The rooms are simple and being updated which is needed since the COVID lapse so we will be patient and definitely return. We love the fact that nothing is crowded with only 24 rooms and the warm hospitality felt by everyone. Guests are extremely friendly as well. Not to mention the incredible Eagle Lake and boat tour. We very much enjoyed our laid back fall getaway.
Very quiet and pleasant. Meals were superb. We had a lake view room in the main inn right over the dining room but never heard anything at night. Nice place for a stroll or hike at any time. We also took out a self serve canoe. Used the indoor pool once and sat out for the evening campfire one night.
It was a 3 day getaway for our 45th anniversary..Fantastic weather…Scenic room location…All rooms had stairs…Our unit had 8 stairs down to room level…no railing to assist bad knees…Great view of lake and scenic hill beyond…lake was like glass all 3 days…Morning stroll or swim by Mom and Dad goose and 5 young ones… Meals in main building…in enclosed screened dining area or on veranda or interior dining room…Service by staff was outstanding all 3 days…breakfast or supper..Food was also top notch..especially dinners and desserts… Better half had a spa afternoon and massage…she rated it highly.. Disappointed was the minuscule size of the TV above the fireplace 11.5 inches by 9 inches high…and Shaw cable…a black cable up the interior wall to modem…never did figure out the remote..lots of American channels and more channels that didn’t kick in…and forget watching TV while in bed as the screen was so small..you couldn’t read anything on the screen…Shower was a bit of a challenge to enter or leave…and we are pretty agile… Not sure how exactly the meal plan worked with the liquor added and tipping…lots of questions by guests at checkout…new idea was being asked to tip cleaning staff (which we had done in room but never had anyone clean our room even though card was on the door handle first 2 days….short staff apparently) and front desk employees at checkout…Building is looking a little tired…Canadian flag on front dock flag pole was a disaster…flower beds needed some care…but overall..the food and serving staff made the getaway…Kevin our server at breakfast was amazing…very attentive, polite and prompt…they all walked miles and so quickly..but ask for Kevin…before he goes to Ryerson in his quest to become a professor..Charlene at suppers was excellent as well…great wine options and desserts…also made the meal!! Parking can be a challenge as well……
We had a relaxing short stay at Sir Sam's Inn. The beautiful location overlooking the lake, helpful staff, nice restaurant, recreation options including watersport equipment and ping pong table were highly rated. But the rooms need some serious refurbishment, hence the 3 stars.
I don’t recommend this hotel for a family trips. The customer service is really horrible and unprofessional. Please guests check your visa many times after checking out for avoiding double charges are regular mistakes. I will not visit this hotel again.
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