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BEST WESTERN PLUS Hunter Gateway

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243 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Melbourne, Australia
Reviewed 8 May 2014

There is not enough space here to express our disappointment. Thin walls! had to listen to the person next door talking on the phone till 2am. Staines on the bedding and soft furniture. Yuk. Rude staff, No Service. i Thought Mecure was an up market place to stay. I was very much mistaken. How many stars is this place? On...

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Helpful?
2Thank Happy T
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Happy T, I was shocked to read your comments regarding your stay with us. I am sorry your experience did not meet your expectations and I would really like the opportunity to discuss your stay issues in person. At Mercure Maitland we strive to provide superior service for every customer and your feedback is important to us. Hoping to...

Sydney, Australia
Reviewed 2 May 2014

My partner and I attended the Groovin the Moo festival and stayed here as everywhere else was booked out. It was really expensive for one night - I have paid less in the heart of Sydney CBD for a Saturday night, but due to the festival prices were inflated. We were happy with our choice. Pros - they had rooms...

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Helpful?
Thank JodyTD
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Hello Jody, thankyou for your review on your stay with us over the Groovin the Moo weekend. I am very concerned about comments regarding the state of your room, under no circumstances is this acceptable. Can you please contact me either via phone on 02 4937 7999 or email: rena.taylor@mercuremaitland.com.au so that I may the appropriate measure to ensure all...

Bathurst, Australia
Reviewed 30 April 2014

Friends and I had a couple of nights here on the weekend.. The room was clean and beds comfortable. Close to food and petrol station. Absolutely cannot fault the staff, they were so helpful. In particular Sharon who made a massive effort in helping us get to where we needed to be! Would stay again!

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Helpful?
Thank leesh1288
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Guest, Thankyou for your wonderful review regarding your stay with us over the Groovin the Moo weekend. It is always a pleasure to receive positive feedback. I will pass on your comments to Sharon. We look forward to seeing you again in the future. Kind Regards Rena Taylor Manager

Sydney, Australia
Reviewed 29 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mac482014
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Sydney, Australia
Reviewed 15 April 2014

Just stopping for the one night we found this place to be very convenient and easy to find. Close to lots of eateries with a pub right next door...walking distance. Huge room and bathroom, very clean. Reception staff very pleasant and helpful. Would stay here again anytime. Breakfast was included and full buffet style, staff very nice.

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Helpful?
Thank boozybub
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Guest, Thank you so much for your positive review. I was so pleased to read that you had a pleasant stay. I will pass your comments onto our staff. We look forward to welcoming you back in the future. Kind Regards Rena Taylor

Sydney/Melbourne
Reviewed 13 April 2014

A last minute decision to spend a night in the Hunter Valley left us scrambling for options which were affordable, available and didn't require a 2 night minimum. With the new Hunter Valley Expressway, the Mercure is now only 30 minutes from Ponkolbin so a nice easy trip. The manager was helpful and accommodating, the rooms spacious and the bathrooms,...

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Helpful?
Thank emel49
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maitland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 12 April 2014 via mobile

Too bad. This is the 5th hotel we have stayed at on our road trip of NSW and the first negative experience so far. The rooms are fairly nice and the property appears well maintained but garbage was left in the room from previous guests. The rooms don't have microwaves so we asked at reception. The reception was not accomodating...

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Helpful?
3Thank Nathan R
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Guest, thank you for feedback on your recent stay. I am sorry to hear you did not enjoy your stay with us. We do not advertise on any site that a microwave is standard in our rooms. We have 2 microwaves that are offered for an additional fee, this was offered to you and your wife but rejected. We...

Surfers Paradise, Australia
Reviewed 3 April 2014

We arrived at the Mercure Maitland around 11.45pm with 5 adults, no booking and extremely tired. Reception was closed but we tried the phone number on the door anyway. The lady who answered got up from her bed, found us three lovely rooms and could not do enough to make our stay comfortable. All rooms were spotlessly clean, well appointed...

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Helpful?
2Thank 506Wilma
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Wilma, We very much appreciate your comments regarding your stay at the Mercure Maitland. It is always a pleasure to receive positive feedback. You were a pleasure to deal with and I was more than happy to help you out, even though I did not look my best at the time of your arrival. Thank you again for sharing...

Australia
Reviewed 29 March 2014

The Mercure Maitland is a pretty good hotel, I was pleasantly surprised. There are not many negatives to speak about but a lot of positives. The rooms are an adequate size. The room itself is fairly modern but the bathroom looks like it’s been renovated more recently than the room – not saying there is anything wrong with the room....

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Helpful?
Thank bgm01
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

Dear Le Club Member, Thank you for your feedback. Sounds like you stayed in a heavy period and that would have been the only available room at the time. These types of rooms are still considered to be standard rooms the only difference is that they do not have enclosed shower screens and extra shelving. I am sorry you feel...

Reservoir, Australia
Reviewed 21 March 2014

Review collected in partnership with Accorhotels.com
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Thank Ben S
RenaT_23, Manager at BEST WESTERN PLUS Hunter Gateway, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN Hunter Gateway consists of 61 well-appointed rooms; all situated at ground level, with easy access and off street parking. Opened in October 2007 this modern, Motel and Conference Centre complex is situated 5 minutes west of historic Maitland the gateway to the Hunter Valley wine region. The BEST WESTERN Hunter Gateway is ideally located for a break on route, either traveling to northern NSW or southbound to Sydney. Enjoy a short break to go winetasting in the vineyards, play golf or travel to Port Stephens to cruise the bay on a dolphin watch. ... more   less 

Additional Information about BEST WESTERN PLUS Hunter Gateway

Address: 11 Denton Park Dr, Rutherford, Maitland, New South Wales 2320, Australia (Formerly BEST WESTERN Hunter Gateway)
Region: Australia > New South Wales > Greater Newcastle > Maitland > Rutherford
Price Range: $131 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hunter Gateway 4*
Number of rooms: 62
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Also Known As:
Bradford Hotel Maitland
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hunter Gateway staff and other travellers.
3 questions
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Sydney, Australia
Sydney, Australia
Sydney, Australia
10 months ago

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Questions? Get answers from BEST WESTERN PLUS Hunter Gateway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room hasn't been a smokers room !”
 of 5 bubbles donnag182, 9 Dec 2016 | Read review
“All rooms are ground level.”
 of 5 bubbles 99bettyw, 15 Sep 2016 | Read review
“All on one level - no stairs all rooms have a patio. King room was great for a longer stay”
 of 5 bubbles 85teenac, 7 Jun 2016 | Read review
“All on one level. Wheelchair friendly.”
 of 5 bubbles Angela40, 2 Apr 2016 | Read review
“Check that a 'discounted' room doesn't equate to the worst room on the premises.”
 of 5 bubbles Fatchickslim, 23 Mar 2016 | Read review
5 of 5