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Hotel Sercotel Experience Cayo Santa Maria

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Traveller (339)
Pool & Beach (92)
Dining (41)
Overview
Hotel website
E-mail hotel
Jardines del Rey Cuba See on map
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
Visit Hotel Website
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Reviews (188)
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LanguageEnglish
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29
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All reviewstennis coachbeach waiterlow occupancyshows every nightadult sectioncold cutsfrench restauranta la carte restaurantminute walkentertainment staffmain poolswim up barsanta mariaother guestsseafoodmain buffetevery morning
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1 - 5 of 52 reviews
Reviewed yesterday via mobile

I travel to many hotels in cuba and many different citys and this hotel is by far the best i have travelled to. With a great animation especially dannisis she is amazing and social always making sure me and my family are ok always hugging...More

1  Thank isabella8291
Reviewed 1 week ago

We stayed at the hotel Aug. 19 - Sept 2, 4 people: 2 adults, 2 kids (1 teenager) In general just regular Cuban hotel, nothing special. We actually made our decision based on available map and beach location. We mostly go there for the beaches....More

Thank mstoutch
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 6 days ago

Dear mstoutch: We very much appreciate your review which points out, in a detailed way, some interesting matters regarding our performance as a hotel. It is evident that your experience was not exactly perfect but we really appreciate your help in identifying our improvement opportunities...More

Reviewed 1 week ago

I had an amazing 2 week stay with my parents. The hotel is new so the facility is really nice and comfortable. They have a gorgeous beach with all sorts of activities. The lifeguard Carlos is a lot of fun. He took my father and...More

1  Thank Travel-Tinah
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 6 days ago

Dear Travel-Tinah: Thank you for take the time to post a review on TripAdvisor. We feel honored to know that your experience was so memorable. We also thank all your kind words referring to our facilities, services and our staff. We hope you visit us...More

Reviewed 2 weeks ago

We travelled to Cuba in June 2018. This trip was a last minute decison and we really couldn't go wrong for the price. Hotel is brand new, food is what it is it's Cuba. We always found something we liked. We actually really enjoyed the...More

Thank LOVEthesun1919
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 1 week ago

Dear LOVEthesun1919: It is been a huge pleasure have you as a guest in our hotel Sercotel Experience, you always will be very welcome to Cuba, but we feel sad because you do not want to go back, anyway, allow us to thank you for...More

Reviewed 2 weeks ago via mobile

I stayed at this hotel in the month of August and would recommend it to anyone who asked! I absolutely loved the unique service provided to me as I was treated like a special guest by all the staff working there. The adult zone is...More

Thank Adriana I
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 1 week ago

Dear Adriana I: Thank you so much for reviewing your experience at Sercotel Experience and for recommend us. We are glad you felt like home due to the personalized treatment received from our employees. It will be a honor receive you again. Looking foward your...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Hot Tub
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Tennis Court
Wheelchair Access
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
US$113 - US$233 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
US$113 - US$233 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Photos
Traveller (339)
Pool & Beach (92)
Dining (41)
Room & Suite (30)
Family and Play Areas (18)
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Questions & Answers
Ask a question
Mikemush
September 16, 2018|
AnswerShow all 2 answers
Response from bev c | Reviewed this property |
It all depends on ifyou like lots of action, I would say no. When we were there it was really laid back and relaxing. The entertainment staff did the usual stuff at the beach and around the pool.
1
Vote
swont2015
August 28, 2018|
AnswerShow all 2 answers
Response from Nino0711 | Reviewed this property |
Yes lots of shade there is 7 pools , a few international brand , mostly Cuban liquor, try the Santiago de Cuba dark rum , very good rum
0
Votes
Room Tips
"Buildings 7,8,9 are closest to the beach"
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"Bungalow 6 is highly recommended: there's a tiny "secret" beach right next to it. Otherwise..."
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"all rooms had balconies except the main floor...take a room above the main floor cuz we saw a lot of baby..."
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"Ocean View Rooms"
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