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Hotel Sercotel Experience Cayo Santa Maria

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Traveller (390)
Pool & Beach (86)
Dining (31)
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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Shuttle Bus Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Airport Transportation
Public Wifi
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Family Rooms
Smoking rooms available
Good to know
HOTEL STYLE
Great View
Mid-range
HOTEL CLASS
Hotel links
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Location
Full view
Getting there
Cayo Coco Airport68 km
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Reviews (237)
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66 results
Traveller rating
34
16
7
5
4
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LanguageEnglish
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34
16
7
5
4
Show reviews that mention
All reviews tennis coach beach waiter adult section low occupancy ala cart cuban hotels kiddie pool enjoyed my stay shows every night let me start by saying a la carte restaurant cold cuts dolphin show french restaurant entertainment staff pasta station lounge chairs
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1 - 5 of 66 reviews
Reviewed yesterday

This hotel is new with nice grounds but needs a lot of improvements.Let's start with the positives.First of all Check in was fast , we were the only ones that night of course, but in 5 minutes we were at our room.Roosel and all the...More

Thank Steve P
Reviewed 5 days ago

We stayed in August 2018 and finally have time time to write review because it's snowing outside. DON'T FORGET YOUR KETCHUP! - Just joking-there are all kinds of different brands of ketchup there. We had a really nice and relaxed holiday without any problems. The...More

3  Thank Alexandra S
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 3 days ago

Dear Dan and Alexandra: It has been a real pleasure to read your comments about your stay at Sercotel Experience Hotel. It satisfies us to know you took a good impression of the hotel and its facilities in general and I want to thank you...More

Reviewed 1 week ago via mobile

We recently visited the Sercotel on Cayo Las Brujas. Located about a 75 minute drive from the airport in Santa Clara, Cuba, the Sercotel is a new property (open for approximately 11 months) which combines a relatively small adult only section and a much larger...More

4  Thank jmrr
Response from SECCG, Director Comercial at Hotel Sercotel Experience Cayo Santa MariaResponded 5 days ago

Dear Jmrr: We really appreciate that you have taken the time to publish this review, describing in detail how it felt to stay at our resort. We appreciate your honesty and we are very proud to acknowledge that you are so happy to have spent...More

Reviewed 2 weeks ago

After picking up our luggage's its @ an Hour and half bus ride from the airport to the hotel depending on traffic and the route the driver takes Upon arrival the grounds and the lobby are beautiful .we were greeted by the staff ,who were...More

12  Thank Zoomboom65
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 1 week ago

Dear Connector28853130450: First of all we would like to thank you for having chosen our resort as the destination for your vacation and for taking the time to post a review about your stay with us. We apologize for all of the inconveniences you mentioned...More

Reviewed 2 weeks ago

just spent 12 days of adult bliss at this new resort adult section is great separate pool snack bar spa etc every morning I would watch sun come up with my coffee and breakfast at poolside then later lunch after which I would curl up...More

1  Thank DrDee
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 1 week ago

Dear DrDee: First of all, thank you for comment on TripAdvisor. We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. It´s great to know that our Adult Section liked you. It...More

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Questions & Answers
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SnorkelgirlF
November 16, 2018|
Answer
Response from bev c | Reviewed this property |
The adult section was just being finished when we were there. It looked awesome and right close to the beach. Ask your T.A. they will know. If booking online just email hotel. Sorry I could not be more helpful. Great place... More
0
Votes
brandonj228
November 15, 2018|
AnswerShow all 2 answers
Response from tomcham | Reviewed this property |
They had no crystal when we were there so it's hard to tell.
0
Votes
ajmOttawa
October 31, 2018|
AnswerShow all 3 answers
Response from corinne d | Reviewed this property |
Didn’t experience this
0
Votes
Room Tips
"Ask for a room near the beach"
Zoomboom65
2 weeks ago
Read review
"rooms in 3 ,4 ,5 are close to lobby. pool and buffet and restaurants"
irishSaintJohnN_b_
4 weeks ago
Read review
"We were in number 11in the adult section . 2 minutes from beach and pool"
croygirl
Sep. 22, 2018
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"Choose building 7 or 8 . They are located in the middle between beach and buffet."
healthlife4u2
Sep. 20, 2018
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PRICE RANGE
US$116 - US$309 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa MariaCayo Las Brujas
NUMBER OF ROOMS
660
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