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With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Park View
Languages Spoken
English, Chinese, Japanese, Korean
Location
1-1-1, Marunouchi, Chiyoda 100-0005 Tokyo Prefecture
Name/address in local language
Palace Hotel Tokyo
1,688 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Located in the heart of the city, Palace Hotel Tokyo garners high marks for its prime location near metro stations and Ginza's shopping areas, with the higher floors offering scenic vistas. The spacious, well-appointed rooms with balconies and impressive views are often lauded, as is the hotel's meticulous cleanliness.
While the attentive service receives frequent praise, particularly the concierge and lounge staff, some guests feel the hotel's pricing doesn’t match the overall value, noting the dining options could be improved.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Luxurious
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We have stayed at the Palace several times before on our way into and out of Japan and always found it a beautiful place and an oasis of calm. On this trip (2 nights; 1 night) other than a bit of sticker shock compared to our 2017 visit we were again impressed by the location, the calm nature of the lobby (and its beautiful scented air), the welcoming and helpful staff, and the well maintained rooms.
Breakfasts in the Grand Kitchen and casual dinners in the Lobby Lounge were most enjoyable.
If you are travelling light, it is within walking distance of Tokyo Station (as long as you pick the correct exit); if by taxi it was a modest 1100 Yen.
In sum, everything one would expect from a luxury hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our first time staying at the Palace Hotel in Tokyo. The hotel is in a perfect location, walking distance to the Tokyo train station as well as the subway system. In fact, we were able to access the tunnel system to the subway directly from the escalator in the hotel. The hotel is adjacent to the Imperial Palace with a lovely view of the grounds and lake surrounding it.
The decor is very contemporary with comfortable seating throughout the public spaces. We splurged and enjoyed the comforts of a suite which was very spacious and had an incredible view of the skyline and the adjacent gardens. We were provided sleep ware in addition to the robes and slippers which were laundered every day.
The breakfast menu was either the buffet which included different specially cooked items like omelets and pancakes or the full Japanese breakfast. The buffet was a lovely variety of fruits, cereals, breads, juices, cheeses, cold cuts and more.
The highlight of staying at the Palace Hotel was the staff. They made us feel at home, always making sure we were satisfied with the service and willing to help in anyway they could. We were very sad to leave and will definitely stay there the next time we are in Tokyo.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Room rates and F&B are pricier, but you can expect similar service levels to pricier hotels elsewhere like Conrad or St Regis or Ritz. Upon our request a few days before arrival, hotel provided a compass (to establish prayer direction towards Mecca) and prayer mat. Extremely kind gesture and very helpful for Muslim travellers like us!
You shouldn't equate Japanese courtesy to that of the Western kind... They are extremely polite, but English isn't widely spoken so hotel staff are helpful and very reliable, despite appearing quiet and rather unsmiling. This suits us very well! Cleaning staff make up our room very properly and very promptly. Even on our final day, staff still clean our room and provided fresh towels & toiletries in the morning. No excuses of envirommental kind to save laundries of towels which you will find elsewhere in other countries. I find this admirably honest.
There are several restaurants for cheaper dining & lunches at the level just below the lobby, should you not prefer the expensive cuisines on higher floors. Discreet. I find this very thoughtful.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip:Book early from their website for cheaper rates for 3 or 4 days stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is a very neat, clean and luxurious. There are many things going for this hotel. It is in a very scenic surrounding. The check in and bell staff were very courteous and practical. The restaurants are good and the breakfast was good though would not say it was excellent. The breakfast staff service was though excellent and sitting out by the water was a pleasure. The location is just above the metro station and is in a quieter part of Tokyo. Also near the Tokyo main station. Generally staff was considerate and attentive and rooms were very nice and comfortable. We had a balcony with a view too. Having said that the reason I would not stay here again is the concierge staff. Extremely unhelpful and not interested in their job. Sadly I would go even one step further that they misguided us a couple of times. Specially when we asked them to book a particular kind of Japanese restaurant - sent us to an ultra expensive tourist trap- and the restuaruant was useless. Have had Teppanyaki in places ousite Japan. As soon as you get to them they want to get rid of you - do not volunteer any information on their own. Very uncharacterstic for a hotel in the Luxury Collection. Thank heavens we had done our own research for the most part - relying on the conierge would have ensured complete diaster. They only managed to destroy one eveing and only delayed us with incomplete instructions a few times. I am recommending to Amex Platinum to take this hotel out of the Luxury Collection. Good stay spoilt by a bad conceirge - one eveing wasted out of 5 in Tokyo. I did talk to the manger about this at checkout and he said they are always trying to improve which is good but Well not at my expense or time anymore !!!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Ignore the concierge and do the opposite of whatever they say you might be better off.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here three different times in November and December . It was consistently very good. There were many different restaurants on different floors . The location next to the Imperial Palace was outstanding. The bars had everything and the bartenders competent . The staff at the Reception , restaurants, bellhops, Concierge , Housekeeping were friendly and helpful even by Japanese standards . The price ranged from over $1300 to over $1500 per night . That was rather high
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an oasis of tranquility in busy Tokyo located perfectly for a stroll around the Imperial gardens ( or a run around their perimeter) Rooms are spacious , well lit , and equipped with enormous comfortable beds and balconies available with insta views across the Tokyo skyline Breakfast can be indoors or on a terrace and has ample choice (omelettes cooked just right when so often they can be overdone) . Food and drink is understandably pricey given the standards but the teppanyaki was worth pushing the boat out for , impeccably cooked and a well paced multi course experience performed by a master knife wielding chef . Use the 6th floor lounge bar for a more tranquil , comfortable and less business orientated experience Lovely pool and spa , well equipped gym In combination with Google maps the concierges make Tokyo navigation simple Difficult to beat , we had a wonderful stay
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Use Metro Otemachi exit C13b to come straight into the hotel lobby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whilst it’s only my second evening, this establishment has already provided memories that I may carry forward with joyous attachments.
From the grand entrance, staff and accomodations - one couldn’t be happier to rest a little while in this location.
Had the privilege of staying on the 20th floor with balcony that also availed the executive lounge. This additional access with food, nibbles, expert Tokyo advice and a place to relax from the hustle and bustle was much needed.
Staff bring attentive to the point if you asked for some info geographically, you’d receive a follow up email that was not asked for confirming additional details for further perusal. Truly adds to the memorable moments Tokyo already affords its visitors.
With another night planned, I look forward to delving further into The Palaces hospitality whilst also venturing out with a plan put together by the lovely staff in the executive lounge.
This evening is wrapping up in the bath tub with salts after an evening snack consisting of a generous serving of burger and fries accompanied by a traditional ever so rich iced chocolate.
Extremely accomodating.. two points in addition to above was the airline misplaced my bags (actually someone left the airport with them 🤪) with JAL following this up with care and the staff on the executive floor kept in touch with JAL to keep me updated on when they may arrive. Calls and emails to advise arrival of bags, so grateful for the unasked follow ups. And secondly, I needed somewhere to air tonight after the executive lounge closed (at reasonable 9pm) and the front desk staff kindly arranged a suitable seat in the lobby lounge to work the laptop - encouraging additional consumption of foods.
Would highly recommend to any visitor of Tokyo, taxis and Uber are easy to arrange and close enough to what’s needed (15-25 min to most locations and some even closer)…
If you are considering The Palace, consider no more.
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Date of stay: July 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wow, what an incredible experience we cannot say enough good things about this amazing hotel and their wonderful staff. My husband and I have traveled extensively and stayed in some really great 5 star properties but this was truly a notch above. If you are considering staying here please do not hesitate to book!!! The entire team was incredibly helpful throughout our entire stay, from the front desk, the concierge, bell hop and more.
Room: we stayed in a deluxe king and absolutely loved it, it was spacious, and beautifully decorated. The bed was super comfortable. The bathroom was huge, with an awesome shower and tub. We also loved the products, that included a lovely suite of facial products, fluffy robes, and more. They completed nightly turndown service which included special pajamas for us to use, chocolate treats, and Japanese soda candies.
Amenities: we enjoyed the gym daily which had everything you could need, we also tested out the pool and hot tub which were nice additions. The bar in the lobby is awesome, with great cocktails and exceptional service. We also had a nice drink one afternoon at the 5th floor bar. We didnt do the full breakfast but enjoyed some coffees in the lobby restaurant which was nice.
Location: this was our first time in Tokyo and we thought the location was perfect, walkable to lots of nearby restaurants and shops in Ginza. There is also a metro stop in the basement of the building which was so convenient
Other: we had 4 days here, then left to see other parts of Japan then returned for an additional night - the hotel was able to store one of our bags for free
I hope we can come back here again one day as it was 10/10!!!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Dont miss getting a cocktail at the lobby bar, they are excellent!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I attended a corporate event at the Palace Hotel. The food was quite good, especially the sushi. The drink service was good; wait staff refilled our glasses with good wine.
The odd thing was that we were rushed out. The event ran until 9:00. Typically, the venue clears the food and shuts down the bar. That’s fine. But a tangible number of guests at an event often stick around to chat while the hotel cleans up. The Palace staff pushed very directly for the guests to leave, beginning about 9:05. It bordered on unpleasant. 30 or 60 minutes after the scheduled end time,a gentle push is ok. But I hadn’t seen a banquet manager do that so soon after the end time at a major hotel before.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We were upgraded to a new suite. It was my first time staying in this room, so I had high expectations, but...the interior resembled a high-class apartment, and there was even a dining table, so it felt too lived-in for my taste. The closet was also much smaller than the executive suite, and I felt that it was designed with domestic guests staying for one or two nights for a banquet or wedding. I think the Toranomon edition had an interior similar to this suite, but is it popular in Japan? As someone who seeks something out of the ordinary when staying at a hotel, I felt like I was visiting someone's home, so I wasn't feeling very well. I had breakfast at the first floor dining room for the first time since the coronavirus, but I was disappointed as the number of Japanese dishes seemed to have decreased considerably. If this is the case, I think it would be better to enjoy the uniqueness of this hotel in the club lounge above, or in front of the wonderful view from your room with room service.
However, the service is always excellent, the view from your room is unique, and this is the only hotel where you feel special every time. We are secretly hoping that we will be able to create rooms that are designed with consideration for guests staying for a few days.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I personally don’t know but our Japanese tour leader said that covering a tattoo in a sauna is fine and that foreigners get an exemption anyway. It stems from former days when Japanese mob members would be the only ones in their society to have a tattoo. So in short it shouldn’t be a problem.
There are more places to choose from in the Marunouchi area.
PRICE RANGE
C$879 - C$1,459 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
284
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Palace Hotel Tokyo - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about Palace Hotel Tokyo
Which popular attractions are close to Palace Hotel Tokyo?
Nearby attractions include The East Gardens of the Imperial Palace (Edo Castle Ruin) (0.4 km), Shin-Marunouchi Bldg. (0.4 km), and Marunouchi Building (0.5 km).