Palace Hotel Tokyo

Palace Hotel Tokyo

早餐
Traveller (1767)
Room & Suite (745)
All-Day Dining GRAND KITCHEN
Dining (255)
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Avg. C$762 /night, 2/10 - 2/11
C$1,491
per night
C$1,105
per night
C$719
per night

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About

#2 of 7 hotels in Marunouchi
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Parking
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Park View
Languages Spoken
English, Chinese, Japanese, Korean

Location

1-1-1, Marunouchi, Chiyoda 100-0005 Tokyo Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Haneda Airport
15.2 km
See all flights
Narita Airport
57.3 km
See all flights
4.5
4.5 of 5 bubbles1,688 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Located in the heart of the city, Palace Hotel Tokyo garners high marks for its prime location near metro stations and Ginza's shopping areas, with the higher floors offering scenic vistas. The spacious, well-appointed rooms with balconies and impressive views are often lauded, as is the hotel's meticulous cleanliness. While the attentive service receives frequent praise, particularly the concierge and lounge staff, some guests feel the hotel's pricing doesn’t match the overall value, noting the dining options could be improved.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Luxurious

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Detailed Reviews
JandVVancouver_BC wrote a review Nov 2023
Vancouver, Canada
5.0 of 5 bubbles
We have stayed at the Palace several times before on our way into and out of Japan and always found it a beautiful place and an oasis of calm. On this trip (2 nights; 1 night) other than a bit of sticker shock compared to our 2017 visit we were again impressed by the location, the calm nature of the lobby (and its beautiful scented air), the welcoming and helpful staff, and the well maintained rooms.

Breakfasts in the Grand Kitchen and casual dinners in the Lobby Lounge were most enjoyable.

If you are travelling light, it is within walking distance of Tokyo Station (as long as you pick the correct exit); if by taxi it was a modest 1100 Yen.

In sum, everything one would expect from a luxury hotel.
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLB wrote a review Oct 2023
Claremont, California
5.0 of 5 bubbles
This was our first time staying at the Palace Hotel in Tokyo. The hotel is in a perfect location, walking distance to the Tokyo train station as well as the subway system. In fact, we were able to access the tunnel system to the subway directly from the escalator in the hotel. The hotel is adjacent to the Imperial Palace with a lovely view of the grounds and lake surrounding it.

The decor is very contemporary with comfortable seating throughout the public spaces. We splurged and enjoyed the comforts of a suite which was very spacious and had an incredible view of the skyline and the adjacent gardens. We were provided sleep ware in addition to the robes and slippers which were laundered every day.

The breakfast menu was either the buffet which included different specially cooked items like omelets and pancakes or the full Japanese breakfast. The buffet was a lovely variety of fruits, cereals, breads, juices, cheeses, cold cuts and more.

The highlight of staying at the Palace Hotel was the staff. They made us feel at home, always making sure we were satisfied with the service and willing to help in anyway they could. We were very sad to leave and will definitely stay there the next time we are in Tokyo.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
M Fauzi wrote a review Dec 2022
Kuala Lumpur, Malaysia
5.0 of 5 bubbles
Room rates and F&B are pricier, but you can expect similar service levels to pricier hotels elsewhere like Conrad or St Regis or Ritz.
Upon our request a few days before arrival, hotel provided a compass (to establish prayer direction towards Mecca) and prayer mat. Extremely kind gesture and very helpful for Muslim travellers like us!

You shouldn't equate Japanese courtesy to that of the Western kind... They are extremely polite, but English isn't widely spoken so hotel staff are helpful and very reliable, despite appearing quiet and rather unsmiling. This suits us very well!
Cleaning staff make up our room very properly and very promptly. Even on our final day, staff still clean our room and provided fresh towels & toiletries in the morning. No excuses of envirommental kind to save laundries of towels which you will find elsewhere in other countries. I find this admirably honest.

There are several restaurants for cheaper dining & lunches at the level just below the lobby, should you not prefer the expensive cuisines on higher floors. Discreet. I find this very thoughtful.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Book early from their website for cheaper rates for 3 or 4 days stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Top_Ramen1 wrote a review Oct 2024
Alamo, California
3.0 of 5 bubbles
The hotel is a very neat, clean and luxurious. There are many things going for this hotel. It is in a very scenic surrounding. The check in and bell staff were very courteous and practical. The restaurants are good and the breakfast was good though would not say it was excellent. The breakfast staff service was though excellent and sitting out by the water was a pleasure. The location is just above the metro station and is in a quieter part of Tokyo. Also near the Tokyo main station. Generally staff was considerate and attentive and rooms were very nice and comfortable. We had a balcony with a view too.
Having said that the reason I would not stay here again is the concierge staff. Extremely unhelpful and not interested in their job. Sadly I would go even one step further that they misguided us a couple of times. Specially when we asked them to book a particular kind of Japanese restaurant - sent us to an ultra expensive tourist trap- and the restuaruant was useless. Have had Teppanyaki in places ousite Japan. As soon as you get to them they want to get rid of you - do not volunteer any information on their own. Very uncharacterstic for a hotel in the Luxury Collection. Thank heavens we had done our own research for the most part - relying on the conierge would have ensured complete diaster. They only managed to destroy one eveing and only delayed us with incomplete instructions a few times. I am recommending to Amex Platinum to take this hotel out of the Luxury Collection. Good stay spoilt by a bad conceirge - one eveing wasted out of 5 in Tokyo.
I did talk to the manger about this at checkout and he said they are always trying to improve which is good
but
Well not at my expense or time anymore !!!
Read more
Date of stay: September 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Ignore the concierge and do the opposite of whatever they say you might be better off.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nidhi D wrote a review Dec 2024
New Delhi, India
5.0 of 5 bubbles
We stayed here three different times in November and December . It was consistently very good. There were many different restaurants on different floors . The location next to the Imperial Palace was outstanding. The bars had everything and the bartenders competent . The staff at the Reception , restaurants, bellhops, Concierge , Housekeeping were friendly and helpful even by Japanese standards . The price ranged from over $1300 to over $1500 per night . That was rather high
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andyww2018 wrote a review Nov 2023
Savelletri, Italy
5.0 of 5 bubbles
This is an oasis of tranquility in busy Tokyo located perfectly for a stroll around the Imperial gardens ( or a run around their perimeter) Rooms are spacious , well lit , and equipped with enormous comfortable beds and balconies available with insta views across the Tokyo skyline
Breakfast can be indoors or on a terrace and has ample choice (omelettes cooked just right when so often they can be overdone) . Food and drink is understandably pricey given the standards but the teppanyaki was worth pushing the boat out for , impeccably cooked and a well paced multi course experience performed by a master knife wielding chef . Use the 6th floor lounge bar for a more tranquil , comfortable and less business orientated experience
Lovely pool and spa , well equipped gym
In combination with Google maps the concierges make Tokyo navigation simple
Difficult to beat , we had a wonderful stay
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Use Metro Otemachi exit C13b to come straight into the hotel lobby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
allearschat wrote a review Jul 2024
Melbourne, Australia
+1
5.0 of 5 bubbles
Whilst it’s only my second evening, this establishment has already provided memories that I may carry forward with joyous attachments.

From the grand entrance, staff and accomodations - one couldn’t be happier to rest a little while in this location.

Had the privilege of staying on the 20th floor with balcony that also availed the executive lounge. This additional access with food, nibbles, expert Tokyo advice and a place to relax from the hustle and bustle was much needed.

Staff bring attentive to the point if you asked for some info geographically, you’d receive a follow up email that was not asked for confirming additional details for further perusal. Truly adds to the memorable moments Tokyo already affords its visitors.

With another night planned, I look forward to delving further into The Palaces hospitality whilst also venturing out with a plan put together by the lovely staff in the executive lounge.

This evening is wrapping up in the bath tub with salts after an evening snack consisting of a generous serving of burger and fries accompanied by a traditional ever so rich iced chocolate.

Extremely accomodating.. two points in addition to above was the airline misplaced my bags (actually someone left the airport with them 🤪) with JAL following this up with care and the staff on the executive floor kept in touch with JAL to keep me updated on when they may arrive. Calls and emails to advise arrival of bags, so grateful for the unasked follow ups. And secondly, I needed somewhere to air tonight after the executive lounge closed (at reasonable 9pm) and the front desk staff kindly arranged a suitable seat in the lobby lounge to work the laptop - encouraging additional consumption of foods.

Would highly recommend to any visitor of Tokyo, taxis and Uber are easy to arrange and close enough to what’s needed (15-25 min to most locations and some even closer)…

If you are considering The Palace, consider no more.
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Date of stay: July 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chlostine wrote a review Nov 2024
Madrid, Spain
5.0 of 5 bubbles
Wow, what an incredible experience we cannot say enough good things about this amazing hotel and their wonderful staff. My husband and I have traveled extensively and stayed in some really great 5 star properties but this was truly a notch above. If you are considering staying here please do not hesitate to book!!! The entire team was incredibly helpful throughout our entire stay, from the front desk, the concierge, bell hop and more.

Room: we stayed in a deluxe king and absolutely loved it, it was spacious, and beautifully decorated. The bed was super comfortable. The bathroom was huge, with an awesome shower and tub. We also loved the products, that included a lovely suite of facial products, fluffy robes, and more. They completed nightly turndown service which included special pajamas for us to use, chocolate treats, and Japanese soda candies.

Amenities: we enjoyed the gym daily which had everything you could need, we also tested out the pool and hot tub which were nice additions. The bar in the lobby is awesome, with great cocktails and exceptional service. We also had a nice drink one afternoon at the 5th floor bar. We didnt do the full breakfast but enjoyed some coffees in the lobby restaurant which was nice.

Location: this was our first time in Tokyo and we thought the location was perfect, walkable to lots of nearby restaurants and shops in Ginza. There is also a metro stop in the basement of the building which was so convenient

Other: we had 4 days here, then left to see other parts of Japan then returned for an additional night - the hotel was able to store one of our bags for free

I hope we can come back here again one day as it was 10/10!!!
Read more
Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Dont miss getting a cocktail at the lobby bar, they are excellent!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alberthanoi wrote a review Sep 2023
Hanoi, Vietnam
3.0 of 5 bubbles
I attended a corporate event at the Palace Hotel. The food was quite good, especially the sushi. The drink service was good; wait staff refilled our glasses with good wine.

The odd thing was that we were rushed out. The event ran until 9:00. Typically, the venue clears the food and shuts down the bar. That’s fine. But a tangible number of guests at an event often stick around to chat while the hotel cleans up. The Palace staff pushed very directly for the guests to leave, beginning about 9:05. It bordered on unpleasant. 30 or 60 minutes after the scheduled end time,a gentle push is ok. But I hadn’t seen a banquet manager do that so soon after the end time at a major hotel before.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Anonymous wrote a review Mar 2024
Tokyo, Japan
4.0 of 5 bubbles
We were upgraded to a new suite.
It was my first time staying in this room, so I had high expectations, but...the interior resembled a high-class apartment, and there was even a dining table, so it felt too lived-in for my taste.
The closet was also much smaller than the executive suite, and I felt that it was designed with domestic guests staying for one or two nights for a banquet or wedding.
I think the Toranomon edition had an interior similar to this suite, but is it popular in Japan? As someone who seeks something out of the ordinary when staying at a hotel, I felt like I was visiting someone's home, so I wasn't feeling very well.
I had breakfast at the first floor dining room for the first time since the coronavirus, but I was disappointed as the number of Japanese dishes seemed to have decreased considerably. If this is the case, I think it would be better to enjoy the uniqueness of this hotel in the club lounge above, or in front of the wonderful view from your room with room service.

However, the service is always excellent, the view from your room is unique, and this is the only hotel where you feel special every time.
We are secretly hoping that we will be able to create rooms that are designed with consideration for guests staying for a few days.
Read more
Google
Date of stay: November 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
q c asked a question May 2023
Kota Kinabalu, Malaysia31 contributions7 helpful votes
Do Palace Club members get a special room rate?
Answer from Yuliana Z
St. Petersburg, Russia99 contributions32 helpful votes
I’m sure you can please send email to hotel and find out
Answer from Monica W
North Parramatta, Australia266 contributions42 helpful votes
Hi, the rooms are amazing and well-appointed however there were no adaptors in the rooms, a concierge can help. Enjoy your trip
Answer from mumwhotravels2014
London, United Kingdom44 contributions17 helpful votes
It is 5 mins walk but you must get the correct exit from the station otherwise it’s 15mins!!!
maria k asked a question Mar 2018
Brooklyn, New York14 contributions2 helpful votes
Hello, Does this hotel allow guests with tattoos to use the pool and/or sauna? Thanks
Answer from James L
Cape Cod, Massachusetts246 contributions134 helpful votes
I personally don’t know but our Japanese tour leader said that covering a tattoo in a sauna is fine and that foreigners get an exemption anyway. It stems from former days when Japanese mob members would be the only ones in their society to have a tattoo. So in short it shouldn’t be a problem.
lofu321 asked a question Jan 2018
2 contributions
Is the free wifi a portable wifi?
Answer from MJtravels13
Metro Manila, Philippines7 contributions3 helpful votes
Wifi is free in the entire hotel. I'm not certain if they offer portable wifi.
White144 wrote a tip Dec 2024
Harrogate, United Kingdom118 contributions82 helpful votes
5.0 of 5 bubbles
"Ask for a room on a higher floor"
Read full review
chlostine wrote a tip Nov 2024
Madrid, Spain34 contributions7 helpful votes
5.0 of 5 bubbles
"Dont miss getting a cocktail at the lobby bar, they are excellent!"
Read full review
Top_Ramen1 wrote a tip Oct 2024
Alamo, California37 contributions34 helpful votes
3.0 of 5 bubbles
"Ignore the concierge and do the opposite of whatever they say you might be better off. "
Read full review
Pedro Lele wrote a tip Aug 2024
29 contributions14 helpful votes
5.0 of 5 bubbles
"If you travel in August, be careful of the heat and humidity"
Read full review
Andy wrote a tip Apr 2024
11 contributions
5.0 of 5 bubbles
"Book ahead for dinner in the lobby restaurant. We tried at 6.30pm and were told it was fully booked all night."
Read full review
Not the right property for you?
There are more places to choose from in the Marunouchi area.
PRICE RANGE
C$879 - C$1,459 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
284
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Palace Hotel Tokyo - UPDATED 2025 Prices, Reviews & Photos

Frequently Asked Questions about Palace Hotel Tokyo
Which popular attractions are close to Palace Hotel Tokyo?
Nearby attractions include The East Gardens of the Imperial Palace (Edo Castle Ruin) (0.4 km), Shin-Marunouchi Bldg. (0.4 km), and Marunouchi Building (0.5 km).
What are some of the property amenities at Palace Hotel Tokyo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Palace Hotel Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Hotel Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel Tokyo?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palace Hotel Tokyo?
Conveniently located restaurants include Grand Kitchen, Rigoletto Wine and Bar, and Wattle Tokyo.
Are there opportunities to exercise at Palace Hotel Tokyo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Palace Hotel Tokyo have airport transportation?
Yes, Palace Hotel Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palace Hotel Tokyo located near the city centre?
Yes, it is 0.4 km away from the centre of Marunouchi.
Are any cleaning services offered at Palace Hotel Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Hotel Tokyo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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