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The Tokyo Station Hotel

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Traveller (1329)
Room & Suite (785)
Dining (144)
Overview
  • Excellent76%
  • Very good19%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“narita express”(73 reviews)
“dome room”(23 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Offers from The Tokyo Station Hotel
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Hotel deals
Contact Info
Hotel website
Name/address in local language
Offers from The Tokyo Station Hotel
Special Offer: Looking for room?
Hotel deals
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Reviews (1,366)
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769 results
Traveller rating
619
116
26
6
2
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Time of year
LanguageEnglish
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619
116
26
6
2
Show reviews that mention
All reviewsnarita expressdome roommarie antoinette moritokyo stationhigh ceilingsduty manageroak barhistorical buildingimperial palaceconvenient locationsouth exitbeautiful hotellobby loungeeasy accessking roomrain showereggs benedict
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1 - 5 of 769 reviews
Reviewed 4 days ago

My wife and I stayed at the Tokyo Station Hotel for four nights in mid-July. We had an absolutely fantastic experience at the hotel in June 2017, and this was our top choice for this year's trip. Before we got to the hotel, I needed...More

3  Thank dthtan01
Reviewed 4 days ago

Best concierge service I have ever had. They helped us before and during our stay with all our needs: reservations, transportations, theater, festivals etc. Had the Dome room, unique and lovely. Ate at their Yakkitori restaurant which was delicious. Enjoyed the spa. Wish guests didn't...More

2  Thank Mepatel
Reviewed 1 week ago via mobile

I loved this hotel. To my mind exactly what a hotel should be - no glass walled bathrooms (or even bathroom doors) or any ‘clever’ features - everything carefully thought through and functioning beautifully and very traditional. Substance over style. Could possibly do with slightly...More

Thank HannahC642
Reviewed 1 week ago via mobile

The concierge team for this hotel is truly amazing! I contacted them immediately after booking the hotel to help obtain reservations at restaurants. They replied quick and kept in constant contact with me. I was able to have each reservation I asked for! The hotel...More

1  Thank swimchk
Reviewed 1 week ago via mobile

We stayed there for 3 nights and had the smallest room ever. We could hardly move in the room, no space and the bed was very small. We arrived one hour before check inn and although we are Genius members from booking.com we could not...More

1  Thank Cynthia P
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$346 - US$1,024 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Marunouchi
#1 Centrally Located Hotel in Marunouchi
#1 Charming Hotel in Marunouchi
#1 Classic Hotel in Marunouchi
#1 Historic Hotel Hotel in Marunouchi
#3 Luxury Hotel in Marunouchi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$346 - US$1,024 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Marunouchi
#1 Centrally Located Hotel in Marunouchi
#1 Charming Hotel in Marunouchi
#1 Classic Hotel in Marunouchi
#1 Historic Hotel Hotel in Marunouchi
#3 Luxury Hotel in Marunouchi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1329)
Room & Suite (785)
Dining (144)
Pool & Beach (3)
Amenities (42)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
iamshiwei
April 22, 2018|
AnswerShow all 4 answers
Response from 2018traveler2018 | Reviewed this property |
I would suggest calling the hotel directly with any requests. I sent them an email through their website and didn’t receive a response. But don’t worry, other than this little glitch, the service at the hotel is impeccable... More
1
Vote
Agnes O
April 3, 2018|
Answer
Response from CKimoff | Reviewed this property |
Hello, You can email the concierge to request a room closer to the elevators. I'm sure they will be happy to help. I can't include the email in this note, but you will find it on TSH's website (I did). That said, I'd caution... More
1
Vote
Sary N
April 1, 2018|
AnswerShow all 7 answers
Response from amiabilita | Reviewed this property |
The tokyo station itself is very big and can be very confusing to go about especially for the first timers. The is located in the station. I had a room overlooking the ticket booth. The cost is on the higher side (tokyo... More
0
Votes
Room Tips
"Dome side rooms have a fantastic view of the crowd rushing through Tokyo Station at rush hour"
Read review
"make sure your room isn´t too far from the central reception"
Read review
"Our room was extremely soundproof. Check for deals on hotel website."
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"Our room was a dome room - it was a long walk to reception but there were guiding lights in the passage to..."
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