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The New (Shin) Takanawa Prince Hotel was designed by Togo Murano, one of Japan's leading architects. Every one of his design concepts from the exterior of the grand banquet halls to the restaurant interiors to the handpicked furnishings all harmonize beautifully, despite their different functions.This is the largest hotel in the Takanawa complex and it is a monument to individuality, décor and functionality. Like its other two counterparts, the New Takanawa Prince sits majestically on the beautifully landscaped grounds of a 10-acre Japanese garden.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Family
Languages Spoken
English, Japanese
Location
3-13-1, Takanawa, Minato 108-8612 Tokyo Prefecture
Name/address in local language
Grand Prince Hotel New Takanawa
3.9 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
It is one of three hotels with a large and tranquil Japanese garden within walking distance of Shinagawa Station (there is also a shuttle bus). The current official names are Grand Prince Hotel Takanawa, Grand Prince Hotel New Takanawa, The Prince Sakura Tower Tokyo, and Takanawa Hanakohro (in Takanawa), and this time I stayed at Grand Prince New Takanawa. This is a nostalgic hotel that I used to stay at often when there were only two buildings, Takanawa and New Takanawa Prince. Even after decades, the lobby area and restaurant have been updated and are elegant. The service from the front desk lady at check-in was average. The early check-in time was not communicated correctly, and it did not have the hospitality image of a 4- or 5-star hotel. (To be honest, it was a bit scary. My husband, who does not speak Japanese, had the same impression.)
This time, I booked a room with a club lounge. The famous white balcony is the same as it was in the past in a good way, but the bathroom is almost the same as it was in the bad way. The sink area has been updated, but I think the bathtub is the same as it was in the past. However, the rooms are spacious enough, all amenities are provided, and you can use the other two lounges, so it's good value for money.
Cafe time starts at 2:00 and 2:30pm, when snacks and sweets are lined up. Cocktail time starts at 5pm, when wine and hard liquor aperitifs and appetizers are lined up. Sakura Tower has Western-style. Takanawa has Japanese-style. Shin Takanawa has Chinese-style. Each hotel offers something different, so it's fun to hop around. The guests staying at the hotel also go around the lounges, so many of them become familiar faces. One thing that was disappointing about the lounge was that everything was cold appetizers, and there was nothing hot. It's not a buffet table, so it's disappointing to see cheap carbohydrates like pasta, potatoes, and pilaf lined up, but it would have been nice if they had soup or hot fried foods.
Recommendation level: If you're in Tokyo for sightseeing and are pressed for time, Shinagawa Prince is more conveniently located in front of the station, even though they are both Prince Hotels. However, there is a shuttle bus to the Grand Takanawa area three times an hour, so if you time it right, it's not a problem and you can enjoy the elegance of a Japanese garden in Tokyo.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:You get to enjoy a serene Japanese Garden in the big city of Tokyo.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It has been 5 years since I wrote my last review for Grand Prince Shin Takanawa. My review is due for an update especially since it is my first stay since C19 restrictions were lifted in Japan.
I usually stay at the hotel at the beginning and the end of my trip. This allows me to store my extra pieces of luggage at the hotel and travel around the rest of Japan with smaller pieces of luggage.
The hotel looks the same with the spacious lobby and convenient access to Shinagawa Station. There is a lot of construction going on at both the station and the area right across from the station that used to be occupied by Shinagawa Goos. This has two main effects. The first is that there are more trucks and noise in the area although you won't hear it from the hotel. The second is that the number of eateries around the area has gone down drastically due to the station construction. The little ramen area off to the side of the station is no longer there which makes late night eating very inconvenient.
All of the services are still there and the staff is as friendly and professional as ever. Check-in was fast and the staff speaks English well enough to assist. The rooms are still the biggest I have stayed in when in Japan but is starting to look a bit tired. There hasn't been any updates since the last time I stayed there in 2019. However, it is still a well appointed room. I noticed a few changes. One of which is daily housekeeping which used to be optional (every 2 or 3 days instead) which is probably a C19 measure. The other thing is that they do give you 2 bottles of water each day with housekeeping.
As I was staying for 5 days this time, I noticed that the walk up the hill is a lot more tiring than before. The last hotel shuttle leaving Shinagawa Station is at 9:20 pm which is pretty early. It guarantees that you will be walking up the hill at the end of dinner every night unless you have an early dinner.
Grand Prince New Takanawa is a little older but still retains a lot of the benefits and services that keeps me going back.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:If you arrive late (after 9:00 pm), eating options are limited to Royal Host (sort of like the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family stayed in a triple room for 9 nights. Originally booked for 8 nights, but ANA canceled our return tickets for some unknown reason, so we had to stay an extra night. The hotel graciously extended our stay for one night, which was quite nice and alleviated some of the stress we had from our unexpected flight change. The room was large by Japanese standards - accomodated 3 beds and a small sofa. We also had a balcony that overlooked the very nice garden area. Our room looked a bit older, but everything was clean and in good working condition (except the small safe, but we didn't feel the need for one). One thing that I thougth was slightly odd (but perhaps is standard in Japan) is that after a few nights and the room cost reached JPY100,000, I was asked to settle my account. We didn't spend much time in the room, but when we returned each evening the room was cleaned, with fresh towels, bottled water, and replentished coffee service. Shinagawa station was close enough to walk, even with our luggage. The buffet breakfast in the adjacent Prince Hotel was decent but we felt a bit overpriced. So overall, the room was a good value for the price and we enjoyed our stay.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrived by car around 8pm, and was worried because the parking lot was almost full. When I arrived at the entrance from the parking lot, an attendant came running to me, took my luggage, and guided me to the front desk. The front desk was spacious and there were several attendants, and it was my turn soon. The woman who checked me in was smiling and quickly guided me through the parking lot procedure and the breakfast service for platinum members, which I liked. The lobby was luxurious and spacious with many sofas, which I think is good because many hotels these days don't have many sofas in the lobby. The superior room on the 7th floor was renovated and I liked the color scheme. There were disposable slippers, a safety deposit box, an iron, a kettle, etc., and a toothbrush, razor, and brush in the bathroom. Shampoo was in a large bottle. Since it was a superior room, there was no Nespresso machine like other Prince hotels. You have to go for deluxe or above. There were two bottles of water. We had dinner at the Italian restaurant in Sakura Tower. The last online reservation was at 7:30pm, so we called to inquire, but we wish they would accept phone reservations instead of just online reservations. The Italian restaurant had a nice atmosphere and seemed reasonably priced. For breakfast, we went to the buffet restaurant at the Takanawa Prince Hotel where we were staying, but when we got there at 8:30am, there were 20 people in line at the rush hour. There was a notice that Diamond members were given priority, but we waited in line thinking that it would have been nice if they gave priority to Gold members and above like Hilton does. For breakfast, there was a Japanese and Western food corner, and more than half of the customers were from overseas, choosing their own breakfast dishes to suit their tastes, which was interesting and showed the national character of each country. The restaurant had a bright atmosphere and the food was delicious, but the Japanese food in particular was substantial, with udon, mentaiko, and natto. Coffee was available to take home in paper cups. Overall, it's a large, old hotel, but it's been renovated and has a luxurious feel. You can use the many restaurants in the three hotels, Shin Takanawa, Takanawa, and Sakura Tower, and you can get discounts for guests and members, so it's fun to choose from. It's a great hotel. There are events in Shinagawa this fall, so I've already made a reservation at Takanawa Prince.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
However, the room I was given on the first day was the worst I've ever experienced in any business hotel I've stayed in for work.
First of all, the toilet had a yellow ring stain, and the wall in the shower space was peeling and discolored. Black mold was visible in places around the edges of the tiles, giving it a dirty impression.
Parts of the wallpaper in the room were also coming loose and peeling off. The air conditioner was also very old-fashioned. There was a thin layer of lint around the vent.
I was shocked and spent the night feeling very uncomfortable. Maybe it was because I was on a budget plan. However, no matter how "low-priced" a customer is to the hotel, I don't think they should make a customer pay to stay in a room like this.
The next morning, I told the front desk about the room situation, and they immediately changed it, so I was able to spend the remaining three days comfortably.
However, I spent the rest of the time feeling dissatisfied. I was treated so badly that my impression of the hotel changed all at once.
In fact, I stayed at the same hotel this spring using the JAL Dynamic Package, and the room was so wonderful that I was looking forward to staying in a similar room this time. However, the hotel explained that "during your stay in the spring, we (the hotel) prepared a room that was one level up." In other words, unless there was "convenience on the part of the hotel," the room this time would be "standard." I wondered if they were giving us this room because it was crowded with many guests, but the number of guests during our stay this time seemed to be fewer than when we stayed in early spring, and in fact the breakfast restaurant was not crowded at all (it was difficult to get a seat in early spring), and the lounge, which is only open during busy times, was closed and we could only use the two restaurants. Also, when I moved down the hallway for breakfast early in the morning, there were only a few rooms with newspapers inserted, which also seemed to be fewer than in early spring. In other words, I don't think the room this time was because it was crowded with many guests. It is a popular hotel in Tokyo, and you can stay at a discount with JAL Packages and other packages! For those who make reservations with this expectation, it would be best to tell them the actual story, "When you can stay at this hotel at a cheaper price, rooms like this may be available." We explained the situation and they changed our room, but some people may end up staying there despite being dissatisfied. No matter how good a hotel is said to be, if the room they end up staying in is like the one described above, I think most people would not book it.
Anyway, it was a very disappointing experience.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We used a poolside barbecue beer garden called Poolside Club at Grand Prince Hotel New Takanawa. It was so bad I was shocked, so I will share it.
Cooking → I was surprised to find that the photo on the Reservation site was completely different from the real thing, and too modest. Isn't this some kind of hype? The equipment isn't charcoal fire or grills, just an iron plate on a cassette stove. The Hilton barbecue I always use is charcoal fire.
Customer service and service → no staff. Barbecue staff stay in air-conditioned huts and don't come out (the huts had tags on them that said they were getting ready). I didn't know what to do when I arrived, so I went all the way back to the front desk. The front desk response there was also clerical and annoying. * The barbecue staff was so clean that I doubted if they were really hotel employees. (Man with long hair in blonde pudding)
Atmosphere → It was described as a luxurious atmosphere, so I expected it to be completely different, like a barbecue plaza in a park. As it was a hotel, I wore beautiful clothes, but it completely floated away. The clientele is also occupied by group customers standing in front of the bar counter for long periods of time, so they can't get a proper drink. If you're not good at being noisy or a couple, you definitely shouldn't.
Cospa → Quality is like a barbecue done in your own garden. The all-you-can-drink lemon sour is tasteless rather than thin. Wine bottles are empty, ice is melted water. As for the soft drink pitcher, it's too dirty to touch. Used glasses left behind by group customers were left at the bar counter for a long time, but the staff stayed in the air-conditioned hut chatting and never came out to clean up. Empty bottles will not be refilled unless we go to the cabin and ask for them.
Is this 8,500 yen per person? The cost is very bad. I wasted valuable time.
Important The staff was so empty that I saw a couple of apparently non-barbecueers come and hang out in front of the all-you-can-drink bar counter. That's what I thought.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:予約する前に口コミを読みましょう。
ネットの写真は誇大です。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed overnight for work. It is a long-established hotel with many personal memories, but it was the first time I stayed there in a while. The gardens here are amazing as ever. It's a great place to stroll after a meal at a restaurant in the city but in a calm atmosphere. Shin Takanawa Prince used to feel like a top-end hotel, but with the times things have changed a lot. The lobby is very clean and maintains a nice atmosphere, but the rooms have deteriorated considerably. Balcony is nice, but it doesn't have any separation between it and the balcony next door, so I don't think it's like taking time to admire the night view. In particular, the water area is getting a lot older and I think it is time to renew it. The service has been cut a lot. Obviously there are few staff in place, probably due to personnel costs, and room service has been suspended (which is quite disappointing). Check-outs have also become automated checkout machines for business hotels, which are no longer the luxury hotels they once were. However, the price is much lower than others, and I think it is a hard response to the needs of users. This is a hotel you want to continue to support, but you should be clear about what you want and choose. The breakfast buffet was very good. Personally, salmon roe was the best!
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Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As Tokyo hotels go, it's reasonably priced, but it's also in a quiet part of town. The hotel is large, impersonal and dated. Very slow checkin. Queues for breakfast (depending on the time), and contrary to what the hotel claims, rooms do not have air conditioning. At certain times of year it's heating only, at other times it's cooling only. You can't have both at the same time. Arrived on March 11 and my room was 26 degrees!! With no cooling facility. It's my last time staying here!
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Date of stay: March 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is nice but very old. Rooms have no closet no drawer showers have plastic curtains😳😳 gym is a joke with only 3 treadmills. I was told to go to another hotel to use their GYM and SPA they wanted to charge me over 60$ for one time use. They need to do a lot to call themselves a 4 star hotel. By the way every morning that we want to use the buffet we have to wait for more than 15 minutes to get in.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:No proper GYM, only outdoor pool. No SPA ,buffet supper crowded
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well located in Shinagawa, it allows for easy access to JR lines snd shinkansehn. Recommend taking a taxi if you have luggage as it’s an uphill hike to the hotel. Our room was spacious, though outdated. The fees to access the pool are ridiculous. On a weekday it is ¥5000 for an adult and ¥3000 for a child plus ¥3000 to hire a deck chair. The garden is lovely and when we stayed there was a night light installation which was gorgeous. We were able to leave our luggage after checking out due to a late flight. The lobby is beautiful and a nice place to relax. The restaurants were expensive so we took advantage of the eateries in the nearby Shinagawa Prince complex - En Washoku was a highlight and the bakery at Aux Bacchanale was reasonably priced.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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