we stay in family room for 2 nights on play and stay deal.my two adult daughters andmyself and my grandaughter 3. free parking was great.beds we found very small and uncomfortable. the hot water ran out after second person short shower. heater worked well.
Checkin was a delay but they accommodated us very quickly, staff were amazing and helpful. Our ocean view room was amazing. Everything was perfect in the room. Although it was public holiday they still serviced our room daily. Amazing service. We've stayed in many many hotels over the years and reviewed over a 100 of them in Australia and overseas & this stay is in out top 5! Amazing beach side location, bbq area & amenities. Easy access to beach, short walk to hillarys boat harbour. Easy access to main freeways. Ticked every box and would definitely stay again - thank you Chloe and your team there. Awesome stay. We stayed at a newer more mordern apartment after here and still this stay was by far better!
This was my second stay at this hotel in the last month. Will be back again, great location, good service, free on-site parking. First time was in a hotel room, nice and comfortable, all the amenities I needed but no tea/coffee making facilities as advertised (maybe due to COVID?) Second time was in a 3-bedroom apartment. All the basics were there for our family. While it felt 4-star in the hotel room, it only felt 3-star in the apartment. Older decor and furnishings, kitchenware needs a refresh (e.g. dented/bent frypan that doesn't sit on the stovetop flush), no dishwasher. Looks like they've recently replaced the old lighting with new LED oyster lighting but they chose the cool white (6000K) lights for living areas so they are harsh and lack ambience. This would be "ok" (still not ideal) if they had a few warm white lamps around, but alas there are none, so it's not a nice place to sit back and enjoy a glass indoors in the evenings. Hopefully they improve this in the future. Weirdly, some of the bedrooms have warm white ceiling lights, but cool white lamps, so it's evident no thought has gone into colour temperatures of the lighting which is a shame as it has more of an impact on aesthetics than many realise.…
If you get the three nights for two deal this place is very good value for money. Good: Staff, location, pool area for kids Bad: furniture is hard, beds, couches all like rocks. Parking if you have a high vehicle you can’t go underground as clearance is two metres but lots of others don’t park underground and parking isn’t assigned. 2 bedroom apartments are definitely only 3 star and very limited tv channels
This place was good value for money. We had a two bedroom apartment and it was incredibly spacious. The bathroom appeared to be recently refurbished too. The pool was lovely with sun loungers available. Plenty of parking too, if you can’t park at your room there is an underground car park. Yes this hotel is showing signs of its age in places but it was clean and the staff were exceptionally professional and friendly. ( special mention to Chloe). It’s a ten minute walk to Hilarys Boat Harbour and directly opposite Sorrento Beach. We would definitely stay here again.