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Traveller (518)
Room & Suite (158)
Dining (13)
Overview
  • Excellent42%
  • Very good34%
  • Average14%
  • Poor7%
  • Terrible3%
Travellers talk about
“great room”(82 reviews)
“big meadows”(272 reviews)
“skyline drive”(145 reviews)
Free Internet
Free Parking
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
Pets Allowed
3 Star Hotel
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Reviews (1,169)
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All reviewsgreat roombig meadowsskyline drivedining roomrocking chairsmain buildingdouble bedget awaybeautiful settingcell phonewi fipreferred roomvisitor centergift shopshenandoah valleyblackberry ice cream piehiking trails
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11 - 15 of 1,139 reviews
Reviewed 29 October 2017

Last week we stayed at the Doubletop section of the Big Meadows Lodge. There were several problems: 1. Wifi network can be connected, but there was no internet access in our room. We did spend hours waiting for the internet connection page to load, but...More

Thank takaqpay
Response from Seth M, General Manager at Big Meadows LodgeResponded 16 November 2017

I hope this message finds you well. I would like to sincerely apologize for any number of the above listed feedback. Our WiFi here on the mountain is indeed not our best amenity. We have gone through a number of providers and techniques but with...More

Reviewed 24 October 2017

customer service at front desk very bad. all the ladies had an attitude. not friendly at all. they wanted to charge us more for the room we had booked. the toilet did not flush and when informed the front desk the lady got snappy with...More

Thank Hema313
Response from Seth M, General Manager at Big Meadows LodgeResponded 16 November 2017

I would like to personally apologize for the service you received at the front desk. We always discuss how the Front Desk is the first and last point of contact and opportunities for exceptional service. It would appear that we fell far short of even...More

Reviewed 19 October 2017

This place has an outstanding hamburger in the dining room. Be ready to wait a bit for a table. After you dine take the hike right in front of the dining room. The view is outstanding! The hotel tries to stay clean and the people...More

Thank janethO7040KW
Response from Seth M, General Manager at Big Meadows LodgeResponded 16 November 2017

Thank you for the feedback Janeth. We have many improvements to this lodge coming in the future and are very excited. While we are a historic and authentic facility we do very much understand our need to bring this landmark up to our guests expectations....More

Reviewed 18 October 2017 via mobile

For the room rate , this property was disappointing . Our room had a broken lock on the back door and a broken section in the window . The water pressure in the bathroom was inadequate for flushing the toilet and in the sink. The...More

Thank Susan A
Response from Seth M, General Manager at Big Meadows LodgeResponded 16 November 2017

Hi Susan, First and foremost I would like to sincerely apologize our historic facility fell short of your expectations. We do have many plans to improve the Big Meadows facilities over the coming years so hopefully other guests can be provided a better experience. We...More

Reviewed 17 October 2017

The room was nice complete with wood burning fireplace...however there was a sign posted next to it stating the fireplace was out of order and could not be used, The view from our deck included an old run down shack with busted windows and a...More

Thank BeachmanBob
Response from Seth M, General Manager at Big Meadows LodgeResponded 17 November 2017

Hi BeachmanBob, We sincerely apologize you did not get more out of your experience with us here at Big Meadows. We are so sorry your fireplace was inoperable at the time of your stay as we have just finished up a park wide restoration of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$153 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$153 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (518)
Room & Suite (158)
Dining (13)
Family and Play Areas (1)
Questions & Answers
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bydamanti
2 September 2017|
Answer
Response from anita p | Reviewed this property |
There are terraces on many of the room blocks, check the descriptions for preferred rooms
0
Votes
bydamanti
2 September 2017|
AnswerShow all 6 answers
Response from pmeyer123 | Reviewed this property |
Sorry for the late response. The hotel rooms or non-main lodge mostly face the woods. Still pretty though. If you want a valley view, you should stay in the mail lodge. I love those old rooms anyway. Do not expect modern... More
0
Votes
julieb312
31 July 2017|
AnswerShow all 2 answers
Response from anita p | Reviewed this property |
Not under construction
1
Vote
Room Tips
"Our room was where it was very quiet but a good ways to get to the parking lot and definitely a long walk to..."
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"You need to check to make sure you are getting a private bath, and/or ac and fireplace, etc."
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"skyland lodge was much better and friendly staff"
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"Don't know if any rooms are good because our room certainly wasn't."
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