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The Coach and Horses

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#1 of 2 Hotels in Kew
Certificate of Excellence
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1 room 2 adults 0 children
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The Coach and Horses
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479 Reviews from our TripAdvisor Community

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Showing 471: English reviews
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Reviewed 3 days ago NEWvia mobile

We stayed here last night and had dinner. Food was great my girlfriend had the muscles, and I had the steak and ale pie, which was lovely. The staff were really helpful, and our stay was nice. Only minor issue was quite a lot of rust on the shower rail; as I said, minor.

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Thank Simon S
Reviewed 1 week ago via mobile

Nice little place the staff were friendly,the wait wasn't too long and the steak was cooked to perfection the pot of peppercorn sauce was on the small side tho and they didn't sell cocktails but other than that everything was chipper

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Thank Lisa-jayne29
Nick B, Guest Relations Manager at The Coach and Horses, responded to this review

Dear Lisa-jayne29, Thank you for the lovely review. We are very glad you enjoyed your meal in our restaurant and we hope to see you again. Regards, Izabela

Sutton Coldfield, United Kingdom
Reviewed 1 week ago

We visited the restaurant here, following our visit to Kew Gardens, and are really pleased we did. A really good example of great service and great food equalling a great eating experience. The service was excellent, even though the pub was very busy, nothing was too much trouble for the staff who were looking after our group. Four different starters...

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Thank Nigelwv13
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear Nigelwv13, Following your recent visit here at Coach and Horses restaurant, I would like to thank you for having taken the time to post your lovely comments and scoring us so highly. We are pleased to hear that you enjoyed your meals and the service we provided. Thank you for mentioning our staff, i will be happy to pass...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

The Coach and Horses is a cozy pub located near Syon park. The pub offers a good selection of drinks and food. Fish and chips were sizable but the taste was just average. The food took a while to arrive whereas the drinks were promptly served.

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Thank NaikV
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear NaikV, We appreciate you taking the time to provide us with your feedback. We would like to apologies for the disappointment you have felt regarding the food and the waiting time - as in busy period it might take longer than usually. We hope will be able to welcome you back again soon and change your mind about the...

Reviewed 2 weeks ago via mobile

Good location, easy to find from Kew train stations, very convenient for Kew Gardens and surprisingly quiet considering its proximity to Heathrow and the S Circular. Room was very pleasant, good size, tastefully decorated and well equipped with an enormous, comfortable bed and even provided real milk in the fridge. We did have a problem with the TV which was...

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1Thank tama286
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear tama286, Thank you for having taken the time to post your comments and reviewing our hotel. We are very pleased you have enjoyed food in our restaurant and that the bed was comfortable giving you a good night sleep ! Also thank you so much for mentioning our staff, i will be happy to share your review with them....

Reviewed 3 weeks ago

lots of space, reasonable food, nice atmosphere - unless you come with a child in which case you're really not made to feel very welcome. They have a kids menu but they evidently aren't comfortable with children - the crumbs, the fact they are small and run around, the fact that occasionally you need to carry them when you go...

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Thank Anna C
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear Anna C, Following your recent visit here at Coach and Horses, I would like to thank you for having taken the time to post your comments. We apologies for the disappointment you have felt. We are grateful for your feedback which will help us to ensure these areas are reviewed and improved. Once again thank you for taking your...

Chobham, United Kingdom
Reviewed 3 weeks ago

My husband and I had lunch there today and I can only say it was an extremely enjoyable experience. The Coach and Horses has a wonderful ambience. Our waitress could not have been lovelier and the food could not be faulted. Having dined up in London this week at a Cote Brasserie it was so good not to have been...

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Thank anthonyknox
Nick B, Guest Relations Manager at The Coach and Horses, responded to this review

Dear Mrs Knox, Following your recent visit here at Coach and Horses, I would like to thank you for having taken the time to post your comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We are very happy to hear that you enjoyed your 2...

Redditch, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here for the weekend with friends for the weekend. We have stayed here a few times and always enjoy it the rooms are very spacious with a well stocked mini bar and a good sized bathroom .breakfast is delicious with a huge choice there is something for everyone. All the staff are friendly and helpful. Well worth a visit.

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Thank Gzm66
Nick B, Manager at The Coach and Horses, responded to this review

Dear Gzm66, Following your recent stay here at Coach and Horses, I would like to thank you for having taken the time to post your comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We are pleased to hear that you enjoyed your stay with us...

Reviewed 15 January 2017

There are many pubs to choose from before or after your visit to Kew Gardens. The Coach and Horses might not be on your radar but after significant and extensive testing of all the pubs around Kew Green it is the definitive choice for the authentic English pub feel. One day during the Christmas 2016 break, the family (over from...

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Thank David 1
Nick B, Manager at The Coach and Horses, responded to this review

Dear David, Following your recent visits here at Coach and Horses, I would like to thank you for having taken the time to post your comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We are pleased to hear that you enjoyed our pub so much...

Birmingham
Reviewed 9 January 2017

Our first 2 night stay in this most welcoming of hotels. A winning combination of location, comfortable bedroom, good breakfast/relaxed dinner, atmospheric bar & engaging staff means we will return! A lot of thought has gone into the decor & facilities (including Nespresso in each room) which really enhanced our stay.

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Thank David P
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear David, Thank you for taking the time to write this review and score us so highly. We are pleased to hear that you enjoyed your stay with us so much and we look forward to seeing you again. Kind regards, Beth

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
Just like the coaching inns of old, we provide a relaxed home-from-home for locals and visitors alike - and if you're staying with us, you can be assured of all the comforts and luxuries you'd expect from the best modern accommodation. ... more   less 

Additional Information about The Coach and Horses

Address: 8 Kew Green, Kew, Richmond TW9 3BH, England
Region: United Kingdom > England > Greater London > Richmond > Kew
Price Range: $204 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Coach and Horses 3.5*
Number of rooms: 31
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Also Known As:
The Coach And Horses Hotel Richmond-Upon-Thames
Coach And Horses Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Coach and Horses staff and other travellers.
4 questions
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Columbus, Ohio
3 months ago
Newcastle upon Tyne, United Kingdom
3 months ago

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Questions? Get answers from The Coach and Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a Superior Double Room for that added space and extras.”
 of 5 bubbles Popsider55, 2 Jan 2017 | Read review
“I think there are rooms with a nice view of Kew but ours looked out onto the carpark”
 of 5 bubbles Vivienedixon, 2 Jan 2017 | Read review
“Rooms overlooking the garden, are the only one's we have stayed in. All good.”
 of 5 bubbles marywasher, 1 Jan 2017 | Read review
“Quiet rooms at the back.”
 of 5 bubbles Bright Fame, 18 Dec 2016 | Read review
“Room 1 - the room with the French Door - excellent for those with mobility issues or those that want a little extra space”
 of 5 bubbles JulieD45, 11 Dec 2016 | Read review
5 of 5