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About

4.0
#3 of 3 all-inclusives in St. John's
4.7 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Sandals Grande Antigua Resort & Spa is an all-inclusive, adults-only beachfront resort in Dickenson Bay, where guests can expect nothing but the absolute best. Our amenities include 11 world-class restaurants, seven bars with unlimited premium drinks, suites with private plunge pool or whirlpool, a state-of-the-art fitness centre, and unlimited water sports. Come and see why Sandals Grande Antigua is voted "World's Most Romantic Resort" year after year!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
10,609Reviews1,288Q+A100Room tips
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Detailed Reviews
JenniferNS97 wrote a review May 2022
Pennsylvania254 contributions134 helpful votes
+1
Hotel's Favourite
4.0 of 5 bubbles
Antigua Review
This review is for the dates of 5/13/2022 to 5/21/2022
This was our first time visiting Sandals Grande Antigua, and I am sharing our honest review to help future guests.

FAST TRACK: We booked the Fast Track services through the ABAA for both arrival and departure. While we probably didn’t need it for arrival, it was nice to have to get through customs & immigration. Since we arrived on 5/13, there was no pre-arrival Covid testing necessary because we are both fully vaccinated. We just had to show our vaccine information (we used the digital copy from our hospital and it was accepted without issue). We were escorted to the front of the line after completing the medical check, and were through customs in under 10 minutes. The wait for the luggage took the longest, but I have to say that the Antigua airport really knows what they are doing when they put the luggage on the carousel. We had nothing to declare so we moved right through. Our representative escorted us through to the Sandals desk so we did not use the Red Caps. They can be pretty grabby with your bags if you let them. However, they are trying to earn a living so if you feel moved, allow them to take your bags. The ABAA person is not a Sandals employee, so they can be tipped.

SHUTTLE RIDE: Once we got through the airport, it was a short walk across the road to the Sandals desk for shuttle check-in. Both the ladies working the desk were pleasant and efficient, and it was only a matter of 10 minutes until we got our shuttle to the resort.
The ride itself was in an air-conditioned van with 2 other couples besides us. It was a short 20-minute ride to the airport. Since the shuttle drivers are not Sandals employees, they can be tipped.
Once we reached the resort, we were greeted by staff, given a cold towel, and escorted to the Club Sandals lounge.

CHECK IN: After we were escorted to the lounge and shown to seats, we were given one of the signature drinks to enjoy until it was our turn for our check-in with a staff member. Because we did the online check-in, we only had to confirm our credit card on file. Please note our other check-in experience below regarding Club Sandals services.

CLUB SANDALS: As always, we book a club level room for the Club Sandals services. One of the things about Club Sandals that has become a negative is the use of spa staff to escort you to your room. This is the second time (first time was at Sandals Grande St. Lucian) we had a spa person do our check-in, and I find it disappointing. We are paying for the Club Sandals services, so to have someone other than the lounge staff do our check-in and room tour is not appreciated. In fact, this time the spa person just handed us our packet and as soon as she found out that I did not want spa services, she left. We escorted ourselves to our room and did our own room tour.
But the Club Sandals services were not all negative. They were wonderful to work with to get all the dinner reservations that we wanted/needed and made it easy to rent our cabana for our anniversary.
The Club Sandals also acknowledged our 25th wedding anniversary with a decorated bed and a nice note. That was greatly appreciated. And that is the kind of service that makes us book the Club Sandals services.

ROOM: We stayed in the Mediterranean Club Level Walkout Suite in the Almonds building. It was a great location, and the room was very functional. It was clean and everything worked the way it was supposed to. Unlike some YouTube reviewers have mentioned, I did not find that the shower was lacking in power and strength. The temperature was easily adjusted and we never ran out of hot water, even when we showered back-to-back. I did not use the soaking tub, so I am not able to comment on that.
We always had clean sheets and turn down services as well. The only minor problem we had was having to call most evenings for washcloths. I believe that they weren’t ready yet by the laundry services, rather than an issue with our housekeeper. A quick call to the Club Sandals lounge and someone brought them to us so we could get ready for dinner.

IN ROOM BEVERAGES: One of the positives about the beverage staff is our fridge was always filled. We never had to call to have it replenished, and they always had a good amount. We always had clean glasses as well. After a disappointing beverage service at another Sandals Resort, this was definitely a great positive to have what we needed. All the club beverage employees need to praised.

HOUSEKEEPING SERVICES: Our housekeeper was FANTASTIC!! We stayed in the Almonds building on the ground floor and Lisette(?) always had our room neat & tidy in a very timely fashion. We generally eat breakfast by 8-8:30 am. If we had to run back to our room after breakfast, our room was almost always done. Compared to other times at other resorts where it wouldn’t be done until later afternoon, we were very happy with our housekeeping services. In fact, she probably spoiled us for other resorts.

FOOD: As always, talking about food on a resort can be a touchy subject. There were some really great dinners and there were some that were just so-so. That can happen anywhere, even at home, so I did not feel the need to run to social media and complain about the food.
And some servers were friendlier than others. But those that seemed a bit standoffish quickly warmed up once they learned that we wouldn’t be jumping down their throats or being completely demanding if something wasn’t perfect or immediate.
Out of all the restaurants on the resorts, Mario’s was by far the best and a favorite. I loved the salmon there, as well as their chocolate lava cake. We also enjoyed the OK Corral, the food was good and the atmosphere was lovely.
I want to address something about reservations. We were able to get reservations to the OK Corral without issue. However, the night of our reservation, we were seated late. Was this an issue? No. There were many large parties that evening. We headed to the piano bar and had a drink while we waited for our table. It wasn’t a big deal.
Barefoot and Eleanor’s were ok as well. While I didn’t like the dish I ordered, it would not and will not stop me from eating there again. I just know not to order that particular dish again. It definitely is not enough to make me run to social media and voice my displeasure. I could have a bad meal at home, so I was very grateful to not have to cook dinner. I could have asked for something else but it was not a priority. I just enjoyed the parts of the meal that were great, and moved onto the next course.
Many people complain about how long it takes to get your food. We didn’t find that to be an issue. We enjoyed each other’s company, enjoyed our drinks, and just slowed down. You are on an island. The resorts are designed to make you relax and enjoy each other. If quick service is a priority, then another resort chain may be a better choice for you.
The hot dog stand at lunch time was fun, and a change of pace. They were good, too!

RETURNING GUEST DINNER: We attended the returning guest dinner. The food was good and the company was nice as well. It was nice to hear about the awards for other guests, as it gave you some goals to work towards.
I have also seen reviews where guests complain about the returning guest dinner because they spend time introducing the various teams that run the different areas of the resorts. I think it is great to acknowledge the people you don’t see because, let’s face it, without them you wouldn’t be having your vacation. They deserve the shout-outs and applause.

THE GROUNDS: SGA has some of the most beautiful grounds. From the gorgeous beach, to the pretty flowers, it was wonderful to walk around. I especially enjoyed my early morning walks because it gave me a chance to see everything. I loved talking to staff and I want the groundskeepers to know that they do an amazing job, and it was nice to see that they really enjoyed talking to guests about their job. Things were always clean and there was always someone working on the landscaping.
A note about the cats: there are cats on the resort. Lots of them. As a cat person, I loved interacting with them. I had several favorites that would sit with me or follow me around. I never allowed them in our room because that is wrong. I did notice that they did not go near the people that didn’t want them, and quickly left if they were shooed. But an important point I want to add: we never saw any rodents. Ever. Which means the cats were doing their job.

POOL/SWIM-UP BAR: Let me start with the pool chair situation. It is a large problem on the resorts, not just SGA. There are not enough seats that have umbrellas or shade. There is no reason for that, and it is definitely something that Sandals needs address and to improve on at all of the resorts. For me, I never had an issue getting any seats because I am a morning person. I have no problems getting up at 6 to get the chair I wanted. I love sitting there and reading before we head to breakfast. If particular seats are important to you, my best advice is to get a butler who will do the work for you.
There have been many mentions in the Facebook groups about the lack of towels available in the afternoons. I did not see that. When we would clear our chairs between 4 and 5 in the afternoon and take them to the towel bins, there were towels available at most stations.
SGA has one of the best pools. The size of it is great, and you never felt crowded. The only thing I missed were the blue floats. I did bring my own float, so I always had something to relax in.
The pool bar was great. However, there was not a lot of consistency with the drink recipes. And as some guests noted previously, sometimes the drinks tasted like they were watered down. Depending on the bartender, different alcohol brands were used for the same drink, which is why there may have been different tastes. I found that Celestine was the most consistent bar tender, and her drinks were always as they should be.

ACTIVITIES: We really enjoyed the activities at the main pool on the Mediterranean side. The playmakers for the activities were wonderful, especially Charity. As were Rakeem, Lenard, and a few others. We enjoyed all the trivia games as well.
We also participated in the tye dye station for the Sandals Foundation, and we have a wonderful memento for our trip.
We also had a lot of fun at the foam pool party. I wasn’t sure if I would like it, but it was a fun activity.

PHOTOS: We had our free photo session with our photographer Joshua, and we were able to get several great photos that we purchased. Being Sapphire level, we were able to get a discount on our photos. Getting them digital also earned you a small discount. Once we got home, it took just a few moments to access them on the website and get them downloaded.

LOYALTY AND TRAVEL: This is one of our favorite places to visit on resort. Shellon helped us to book two trips for the future, and she made the process easy and enjoyable. Her smile is fantastic and she always greeted us by name even before we booked our trips.

BEACH/VENDORS: The beach here is gorgeous. We loved walking along it, and the sand is so pretty as is the water. It was always clean, and I always saw employees cleaning and raking it. We did not spend a huge amount of time on it, as we are pool people. While some mention that the beach vendors can be quite persistent, the few that did interact with us were pleasant and we only needed a simple “no thank you” and they moved on.
On the day the vendors were on the resort in the St. Mark’s Square, they were polite and respectful. Because of that, I purchased two lovely handmade items as souvenirs that I will cherish.

CABANA RENTAL: For our anniversary, we rented a cabana for the day. It was nice to be able to sleep in a bit instead of fighting for a lounge chair. Our server was wonderful, and we were checked on several times. I liked the cabana because we had food and drinks brought to us and not constantly hovered over.
I was absolutely appalled by the women in the cabana next to us yelling that she had to wait for her pizza. The pizza place was a very busy place and you can only back so many pizzas at once. There are people using it besides those in the cabanas. My husband had no issue waiting for his pizza, though.

RETURN COVID TESTING: The day after we arrived, we checked in at the nurse’s station to schedule our return testing provided for free by the resort. On our appointment day and time, it was a quick check-in, and a short wait. The person performing the test was quick and efficient, but thorough as well. We had our results in hand an hour later. If you fly on American Airlines, I can’t recommend using Verifly enough. It will really help you at the airport.

FINAL WORDS: As always, we always enjoy our trips to Sandals Resorts, and Sandals Grande Antigua is no exception. Yes, there were some minor problems but they weren’t enough to get upset over. Caribbean 5-star is NOT the same as Europe or even the US. You need to know that going in. And you also need to go there with an open mind, and not look for the negatives. You will just end up ruining your own vacation. Be kind. Be patient. Be understanding. Your vacation is what you make it, and you need to go and form your own opinion. SGA will definitely be a resort that we will gladly return to in the future.
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Date of stay: May 2022
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: The Almonds Building was quieter and a short walk to the main pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Akim Samuel, Owner at Sandals Grande Antigua
Responded Jun 1, 2022
Thank you for taking the time to share your review of Sandals Grande Antigua. We were very happy to read that we were generally successful in our endeavor to provide you with an unforgettable vacation, filled with memories that you will cherish for years to come. We regret that there may have been some areas that you were not completely satisfied with. Your input is very important to us and assists us with perfecting our service and product. We remain dedicated to offering a service where we go above and beyond for our guests and we very much appreciate your positive words. We look forward to hosting you again in the near future.
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masaccio wrote a review Aug 2020
Huntingdon, United Kingdom1,944 contribution834 helpful votes
3.0 of 5 bubbles
This is our third trip to a Sandals resort and the only disappointing trip with Sandals.

The location is excellent and Dickenson Bay is very pretty with calm water and white sand. Facilities on the beach are very good and the local hawkers not in the least bit aggressive with Sandals guests. It’s very laid back.

The Caribbean side of the resort is very well landscaped and does not feel like a large resort at all. The Mediterranean side where the premium suites are is very built up and a different feel completely.

Restaurants at this Sandals are generally average or sometimes poor. Barefoot is not too bad and OK Coral very good, but the rest are not up to Sandals quality. Evening food at the ‘French’ Bayside restaurant is a pastiche of 70s French food and either badly cooked or just cheap ingredients. Mario’s is by far the worst meal we have eaten at Sandals where steak comes bland cooked to how the chef fancies it (always well done) and Italian favourites are nothing of the sort.

Bar drinks are mostly better than we have had at Sandals and with the exception of a Manhattan, all our cocktails were well done and close enough to us what we would expect. Pool drinks are low on alcohol but then most guests spend the day at the bar so hardly a surprise.

Scuba quality is OK for the Caribbean and like many Sandals does suffer from a large number of novice divers, so expect short dives because somebody in the group is low on air or cancelled dives as divers get freaked by even 4-6ft swell. I did see some monster lobster and an impressively enormous turtle. Dive leaders look after the group, they have great boats and rental equipment is decent quality if you need it. Dives are only booked 2 days in advance and COVID-19 has reduced boat capacity. They did put on extra boats some days and I only missed one dive due to capacity. 2 days were lost to a storm advisory, plus one due to a diver freaking out at the (actually pretty average) swell.

Communication of staff is often poor and they badly mismanaged a room swap due to broken AC. Stuff breaks so that was not the problem, but they botched the communication when we were tired from our flight. The manager offered us late checkout but then when the checkout letter arrived, they had forgotten.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shawn Redhead, Owner at Sandals Grande Antigua
Responded Aug 30, 2020
Hello and thank you for sharing your review of Sandals Grande Antigua. While we are delighted to know that you enjoyed your stay overall, it is disheartening to see that there may have been some areas that you were not completely satisfied with. Your input is very important to us and assists us with perfecting our service and product. We remain dedicated to offering a service where we go above and beyond for our guests, ensuring that the memories attained will leave a smile on every face. Your review is greatly appreciated and we do hope that we will be welcoming you back to one of our resorts in the future.
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Rita S wrote a review Jan 2020
Blackwood, New Jersey16 contributions9 helpful votes
5.0 of 5 bubbles
We stayed in the Caribbean side with a walkout room near a pool and not far from the Caribbean pool. After a day or two of finding our way around, we realized that this location was central to most restaurants and activities. The weather was not cooperative and it rained a few times most days, but not to worry since we were either poolside or walking with our complimentary golf umbrella. Our room was always clean and amenities were replaced as needed. We had to call one night for some coffee packs for morning and they arrived amazingly fast. The refrigerator was always stocked with water, juice, soda and the local beers Wadadli and Carib. The activity staff at this resort were great, especially Shenika, always encouraging the guests to participate and making the games and activities fun. Our afternoon water volleyball games were something we looked forward to each day. Althea at the Caribbean swim up bar knew our favorites and was a pleasure to speak to each day.

We traveled with two other couples and getting a table for six at dinner was never a problem. We had good surf and turf at Barefoot on the Beach, and an excellent meal at Kimonos with our chef Jayson and servers Charlika and Erica. Breakfast at Marios and Bayside were both very good with plenty offered, we enjoyed fresh cooked omelets and eggs most days.

The grounds keepers were always out and busy trimming and cleaning up the property. The one downside was the smell from the daily fogging of the property, but we didn't have bug bites!!

We enjoyed a visit to the Red Lane spa and had nice massages, the facility was clean and the staff very welcoming.

Hats off to General Manager Matthew who we met at the returning guests dinner and saw him several times through the week around the property. There are a lot of good people working at Sandals Antigua.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tammy C wrote a review Nov 2020
4 contributions10 helpful votes
2.0 of 5 bubbles
- [ ] So, here we are on day 3 with no housekeeping service. Normally, this wouldn’t bother me, but we are now out of towels, because we’ve had to use the ones we have to keep the water from seeping through the doorway, (there was a tremendous rain storm), our room has sand on the floor, the pool is now an ugly shade of brown, and the hotel phone system is down. We booked a butler level room, and the butler isn’t answering the phone, there is no way to order food or ask where we can go to get food. When we did get ahold of the butler, he said he’d bring menus, towels, and coffee; the coffee arrived, but no towels or menus, and he didn’t speak to us.

I get that things are difficult during this rain storm, I really do, but i just expected more for $12000 per week, especially considering we were told they were at full staff with only 50% capacity. I really tried to do our part by ordering spa services, tipping over $100 when they had to deliver in the rain, buying things from the gift store instead of from outside vendors, and not asking for things I could do myself. We even had one of the butlers tells us, “oh, you’re going to be one of the easy guests”

This was not the experience we were hoping for, and we would definitely not recommend this property to anyone who is looking for good (not even great )service. What we experienced at their St Lucia property was 1000 times better than this, and we only had concierge level during that trip 8 weeks ago. Save your money, don’t go to Sandals Grand Antigua!

If you do choose to go, save yourself $223 and don’t get a massage! I purchased a deep tissue massage and it started out as a lotion rubbing session. When I asked for a little more pressure, she used her elbow directly on the top of my shoulder, held it there, then repeated the process 4 more times, each with more pressure until I said stop, then she moved to my arm, applied lotion, then went back to my shoulder with her elbow. From there she went to my calf, then my foot, then my hand, then back to my shoulder, spending about 60-90 seconds in each location. Needless to say, the bruise I ended up with on my right shoulder, was not what I had hoped for when I booked it.

Update: towels were just delivered in a garbage bag by a guy in a Lakers jersey, no mask, who said, “here’s your towels” and left. Nice...but hey, at least I can take a shower tomorrow and not have to dry off with a washcloth!

I do want to give kudos to Jason and Dillon. They did what they could to provide a meal to us after we waited 3 hours from the time we ordered to the time it arrived.

Update #2: housekeeping did arrive at 9pm to apologize for not servicing our room for 3 days and let us know they would be coming tomorrow (the day before we leave) to clean. They showed up at 8am on the last full day of our vacation, so we couldn’t sleep in, but our room is clean! We also received coffee packets for the coffee maker; however, they were too big and caused coffee to leak all over the floor. Thank goodness we had towels in the garbage bag so we could clean it up!
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Date of stay: November 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: The ONLY butler level room with beach access is 911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shawn Redhead, Owner at Sandals Grande Antigua
Responded Nov 15, 2020
Hello and thank you for your reaching out to us with your feedback. We would like to know a bit more about your experience as your input is very important to us and assists us with perfecting our service and product. Kindly reach out to our Customer Care team (customersupport@sandals.com) with the details of your stay and we will be happy to review your matter in its entirety. We look forward to hearing from you soon and appreciate your commitment to improving our brand.
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Rick M wrote a review Jan 2020
57 contributions48 helpful votes
3.0 of 5 bubbles
This was our fourth visit to a Sandals resort together and the first to Antigua. The resort and the surrounding areas are beautiful and the island has to be one of the cleanest we have ever been to. There was only a short ride from the airport to the resort and check-in was quick and easy. Room was a typical Sandals room with a balcony looking out to the ocean. After settling in to our room, we noticed that the exhaust fans in both the bathroom and shower were not working. Waited several days and made two calls and a visit to the desk before they were repaired three days later. On our fourth evening at the resort, one of the bathroom sinks stopped draining. Called the front desk (who assured me that engineering would repair it) and we went to dinner and the nightly entertainment. Returned four hours later and the sink was still full of water. After another trip to the front desk, the sink was repaired. The room was well cleaned daily except that either you had lots of towels and washcloths but no hand towels or no hand towels or wash rags at all. The refrigerator was well stocked when we arrived, but after that, either we happened to see the staff with the beverage cart to get refills or we got them ourselves ( and I mean just water due to not being able to drink the tap water). There was liquor in the room, but the bottles were already opened when we arrived and had pouring spouts, so we did not drink any of it. We had an ant problem in the bathroom that the maid attempted to remedy, but her spray did not work (they were there when we left).
We found that most of the bartenders and water sports staff were very friendly, but other staff would not engage in conversation or in several cases were just rude.
Food was very good overall, but if the restaurant required a reservation, there were few to be had unless you wanted a 9pm spot. When we asked about this we were told that tables were kept open for couples with butler service and they were released if the couples did not show up 15 minutes after the reservation time. This was not the case as we found out multiple times when there were seven empty tables at the restaurant.
The beach area was nice with multiple chairs and umbrellas there, but it is a public beach where you are constantly hounded by vendors trying to sell excursions, jewelry or clothing. At times the beach was very crowded due to the cruise ships bringing folks to the beaches. The main pool was clean and seemed well maintained, but spa personnel were constantly trying to sell massages.
Entertainment was mostly non-existent even though the daily flyer listed activities all day. There were entertainment staff, who danced to music near a big speaker but all we saw at the main pool during an entire week was trivia one afternoon and water aerobics (15 minutes long). Nightly entertainment was usually a band and opportunities for dancing. Beach party was good with lots of food.
Overall, we had a good time, but for us, this was a one and done resort.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShawnRedhead, Online Review Coordinator at Sandals Grande Antigua
Responded Jan 15, 2020
Hello and thank you for taking the time to share your review of Sandals Grande Antigua. While we are delighted to know that you enjoyed your stay overall, it is disheartening if you felt like there were elements of your stay that did not meet expectations. We always embrace feedback, the positive as well as the negative, as it presents an opportunity for us to review our operations and improve where necessary. Most of the changes we make at the resort level are as a direct result of the feedback received from our guests. We have also always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback regarding our cleanliness standards and general service with our Training and Development Manager for action as required, in order to prevent any recurrences of this nature. We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. Our response to feedback continues to be in word and deed and we hope that you would afford us an opportunity to demonstrate this during a future stay.
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Laura M wrote a review Jan 2020
Norwich, United Kingdom4 contributions5 helpful votes
4.0 of 5 bubbles
We had a great 2 week holiday from 30th December 2019 to 13th January 2020 at Sandals Grand Antigua. We stayed in a Sunset Bluff Honeymoon Club Room, which was clean and modern with a massive 4 poster bed and a fantastic walk in shower. The linens and towels were high quality and changed regularly, we had nightly turn down service and the used towels were changed again then as well as after the day clean. Our fridge and bar were topped up daily, as were the bathroom products. The little pool and hot tub just outside these rooms were great and we would use them in the afternoon after being at the beach all day. The beach was clean and there were lots of sunbeds and parasols, although the hotel was busy we still managed to get a bed without getting up at the crack of dawn. There are beach sellers but they are all polite and go past when you say no thanks.
The food was really good and of a high quality and plentiful. We ate in all the restaurants with no problems. Drinks are top brands and plentiful with 95% of the staff being friendly and helpful, there were a couple of grumpy ones but hey that happens everywhere. We often had drinks at the Mediterranean pool bar in the afternoon which was great with the music and everyone having a good time.
If you are looking for 5 star London hotel luxury this is not for you, but if you want sun, sea and relaxation in a fab atmosphere with quality food and drink then you won't be disappointed,
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Inger M wrote a review Feb 2020
Wiltshire, United Kingdom31 contributions10 helpful votes
3.0 of 5 bubbles
Some of the rooms are slightly rundown and need refurbishing, but the overall site and gardens are nice.
The Caribbean end is quieter so if you prefer a more lively area go for the Mediterranean end
There is a no Tipping policy which is good but does effect some of the staff and their attitudes. Some are friendly and can not do enough but with others it feels like everything is too much.
There are 11 restaurants which are supposed to serve 5 star global food and they most definitely do not apart from Soy which serves Sushi and Nix and the Chefs George and Jessica are fantastic, we ate there every other night as the other restaurants served mediocre food at the best. The menus sound good but the food and presentation leaves a lot to be desired, plates and food cold and service tended to be very slow and rarely accompanied by a smile.
The only other one we enjoyed and not for the food but for the experience was Kimonos though yet again the waitress was unfriendly and very slow to give us our drinks.
Drinks at the bar are plentiful and good quality and James one of the bar staff was a definite asset.
We were there for over a week before someone rang to ask if everything was alright, a little late I think.
The room was cleaned daily but usually not till after 4pm and then the turn down service came at 6, hardly worth it!
We had decided never to return to a Sandals but were visited by Sandy who appeared genuinely interested in our opinions and persuaded us to try Grenada so here we go.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShawnRedhead, Online Review Coordinator at Sandals Grande Antigua
Responded Feb 24, 2020
Hello and thank you for taking the time to share your review of Sandals Grande Antigua. While we are delighted to know that you enjoyed your stay overall, it is disheartening if you felt like there were elements of your stay that did not meet expectations. We always embrace feedback, the positive as well as the negative, as it presents an opportunity for us to review our operations and improve where necessary. Most of the changes we make at the resort level are as a direct result of the feedback received from our guests. We only regret that it seems the points mentioned in your review were not brought to the attention of Resort Management via the Loop during your stay, as the team would have been more than happy to see that every aspect of your experience agreed with your standards. Nevertheless we do remain respectful of the opinions you have expressed and we only hope to be granted an opportunity to host you again in the future for a vacation that we trust will be more in line with your expectations.
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SueHazell wrote a review Feb 2020
Marlow, United Kingdom134 contributions109 helpful votes
+1
3.0 of 5 bubbles
We stayed 27th January to 10th February. Visited with my husband, 88 year old Dad (who had had a stroke at Christmas) & his wife. They stayed on 5th Floor Mediterranean side, we stayed In Caribbean side, room 502. This is NOT a 5 star resort!
For the duration of our holiday, & long before by looking at previous reviews, there was only one lift working in my Dads block. for one day there was NO lift! Please see photo for remaining lift! The Manager, Matthew, assured my Dad someone was on their way from St Lucia to do repairs, what was his mode of transport? Never arrived.
At night it is dark walking in the grounds as majority of lights have bulbs out - not great when someone is unsteady.
Food was not mediocre. We had 3 meals at Eleanors and food was always barely warm.
Some staff were lovely, some could barely smile.
Furniture in rooms was worn & our rug was dirty.
We had to be up by 6:30am to get sun-beds otherwise there was nothing left.
Often rooms not made up until after 4pm & on occasion we had to beg for towels.
We are Emerald guests. We were not even acknowledged as Returners. Loyalty blamed our travel agent for not attaching our Sandals reference number, they had! They then said they’d left a letter in our room on arrival stating that they thought we were Returners and to contact them - there was no letter.
The hotel from the beach looks dilapidated, curtains tied up?!
If I was the couple getting married on the beach on 10th February I would be devastated, pergola erected no more than 6 feet from the Beach Party being set up! Our daughter was married last January at Beaches Negril & it was heavenly.
We are not complainers but this resort is very poor.
Having read other reviews the response is just a standard reply.
We have stayed at other Sandals/Beaches resorts, this is the only one we wouldn’t return to!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShawnRedhead, Online Review Coordinator at Sandals Grande Antigua
Responded Feb 16, 2020
Hello and thank you for taking the time to share your review of Sandals Grande Antigua. We were sorry to read your review indicating your stay with us may have left you with a negative impression of our resort family. Our team members usually do a great job of attending to each guests' individual needs and we try to make it easy for guests to reach out directly to resort management via the Loop, so it was most unfortunate if your experience was not according to the norm or if their response was not as you expected. Our maintenance teams also do their best to ensure that our facilities are always in excellent condition, however there may be times when items may become damaged without our knowledge. Once incidents are reported, we respond immediately to repair any damaged items as quickly as possible to avoid any further inconveniences. We are happy to see that most of your concerns were addressed on resort, however, should you have any other lingering misgivings, please feel free to contact us at customersupport@sandals.com. We are grateful for feedback, inclusive of reviews such as yours, as it allows us the opportunity to identify our strengths and weaknesses. Our response to feedback continues to be in word and deed and we hope that you would afford us an opportunity to demonstrate this during a future stay with us
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Beverly C wrote a review Feb 2021
Rochester, Michigan17 contributions6 helpful votes
5.0 of 5 bubbles
We are so glad we visited antigua for the second time this february. fantastic grounds. beautifully lush and workers are keeping it up each day. we love having a butler to book our dinners and saving our spot at the pool. after a couple of high energy days at the main pool we took in our last few days at the smaller pool. joy was our favorite bartender. everyone was friendly. we loved all our meals! no complaints. we enjoyed room service since the buffets weren’t at full capacity and you get a couple of
different choices. I used my own sanitizer since they want you to use it when you enter any eating area and shops. going into town was a waste of time since it’s like a ghost town without cruise ships. we took advantage of the deal you get when you book your next sandals trip, so looking forward to grenada next year.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Sandals Grande Antigua
Responded Mar 2, 2021
Hello and Thank you so much for your kind comments and for such great feedback, as this is exactly what we love to hear! At Sandals Grande Antigua, we truly want all of our guests to have a memorable Caribbean vacation, so we are thrilled that you thoroughly enjoyed your stay with us and felt that we exceeded your expectations. We remain dedicated to offering a service where we go above and beyond for our guests, ensuring that the memories attained will leave a smile on every. Your review is greatly appreciated and we do hope that we will be welcoming you back to one of our resorts in the future!
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Dominic wrote a review Aug 2020
St. John's, Antigua11 contributions12 helpful votes
+1
4.0 of 5 bubbles
Sandals is know for an all inclusive but I would like to take a second to recognize that despite all the odds they remain open and still strive for excellence.
@marco as the head of your food and service team you should recognize your top 10%.
Kimonos and Soy are your two best restaurants. We had the pleasure of visiting Kimonos multiple times and both times we had Carrol as our server. She was fantastic! Before my wife’s drink was empty it was replaced. She explained the menu and chain of events throughly and was an absolute pleasure to be in her presence. Dipak was our first chief and his steak and finesse on the stove was fantastic. The last time we visited we had Jayson and he did a fantastic job with the chicken.
Mario’s was also another surprise. Raquel was our server and she was extremely thoughtful and asked questions about what types of foods we enjoy and was able to make changes to allow for a better experience.
Barefoot was also an enjoyable experience with Ken running the show. He was extremely pleasant and easy to work with.
Elanaors has a food ceviche the only wish would be to have less fillers.
Bayside has a great rotating daily menu and is always a surprise.
Every night ends with the drunken duck where you have Mario, Andy, James and the team. These bartenders are fantastic they really do everything they can do to make customers happy.
The entertainment team starts working a 12 hour shift every day from going from the pools to the wee hours in the morning trying to energize they resort. This team makes the vacation experience come to reality.
The grounds are maintained meticulously in main areas and are a pleasure to walk during the days and evenings.
For the travelers that are worried about the cleanliness of the resort I would say this. They truly live by their platinum cleaning procedures. Every restaurant and rooms follow their strict protocols. Antibacterial lotion is used on ever guest when you enter a restaurant.

Areas for improvement (non butler service)
The in room bar should really have an order form. A lot of assumptions are made how to stock the fridge and it’s near impossible to get a replacement bottle of wine.
Room service can take over an hour for a simple breakfast to come.
For any traveler coming to this resort know that this beach is breathtaking. It also is a public beach. You will find plenty of vendors trying to make a living daily. If you are trying to make purchase make sure you bring cash with you prior to travel as their is no ATM on the property.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shawn Redhead, Owner at Sandals Grande Antigua
Responded Aug 23, 2020
Hello and thank you for sharing your review of Sandals Grande Antigua. While we are delighted to know that you enjoyed your stay overall, it is disheartening to see that there may have been some areas that you were not completely satisfied with. Your input is very important to us and assists us with perfecting our service and product. We remain dedicated to offering a service where we go above and beyond for our guests, ensuring that the memories attained will leave a smile on every face. Your review is greatly appreciated and we do hope that we will be welcoming you back to one of our resorts in the future.
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Answer from Caitlin P
4 contributions
Yes I saw people running in the mornings
Answer from TexasClaire
Colorado Springs, Colorado232 contributions160 helpful votes
Sorry to be so late getting back to you! Yes, there were people running on the straighter paths, those closest to the water. Hope that helps, and again, sorry for the late response!
Guide574618 asked a question Apr 2
Nottingham, United Kingdom2 contributions1 helpful vote
I'm getting married there in June. Can the on site photographer take a couple of photos.
Answer from Ryan C
1 contribution
Yes. They have lots of amazing photographers there. Just speak to them and they will organise your own photographer and videographer. We saw a few weddings while we were there. If you want really good traditional photography, I would recommend Delmore or Chevere. More fun, spontaneous and candid pictures I would suggest Ted or Jose. They have others but I have not met them to talk to. To purchase the photos are $20 each but you can also buy packages which offer much better value for money. In reality, it likely still works out cheaper than a wedding photographer. I hope this helps somewhat?
Answer from Aviva Z
New York City, New York9 contributions5 helpful votes
They run on 110 current which is typical US plugs so you’ll need an adapter if you’re heading from the UK. We didn’t watch tv really at all so I can’t comment but did make friends with some British folks who wanted to watch the rugby finals and weren’t able to…
Bernadette D wrote a tip Yesterday
3 contributions
4.0 of 5 bubbles
"People put out towels at 5:30 in the morning on some lounges"
Read full review
Michelle C wrote a tip Apr 20
4 contributions7 helpful votes
3.0 of 5 bubbles
"Avoid this place"
Read full review
Trip282701 wrote a tip Apr 20
1 contribution
4.0 of 5 bubbles
"Our AC went out on night 3 of 7. Reported at 8am Tuesday, never fixed. We should have asked for a manager on Tuesday! "
Read full review
MarshallMaue wrote a tip Apr 18
Toronto, Canada62 contributions34 helpful votes
5.0 of 5 bubbles
"Bring running shoes for excursions. Book spa visits beforehand, but book day trips once you're there"
Read full review
Debra K wrote a tip Apr 17
1 contribution
4.0 of 5 bubbles
"Cabanas are worth the money"
Read full review
Not the right property for you?
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PRICE RANGE
C$887 - C$1,173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals grande antigua hotel st. john`s, sandals grande antigua resort and spa, sandals antigua, hotel sandals grande antigua, sandals grand antigua, sandals grande antigua resort & spa, antigua sandals
LOCATION
CaribbeanAntigua and BarbudaAntiguaSaint John ParishSt. John's
NUMBER OF ROOMS
373
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sandals Grande Antigua - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Sandals Grande Antigua
Which popular attractions are close to Sandals Grande Antigua?
Nearby attractions include Diamonds International Antigua (3.9 km), Galley Bay Beach (6.1 km), and Dickenson Bay (0.4 km).
What are some of the property amenities at Sandals Grande Antigua?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sandals Grande Antigua?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandals Grande Antigua?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Grande Antigua?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Grande Antigua?
Conveniently located restaurants include Cecilias High Point Cafe, Roti King, and Hemingway's Caribbean Cafe & Restaurant.
Are there opportunities to exercise at Sandals Grande Antigua?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sandals Grande Antigua have an airport shuttle?
Yes, Sandals Grande Antigua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sandals Grande Antigua have airport transportation?
Yes, Sandals Grande Antigua offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Grande Antigua?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Grande Antigua offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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