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This hotel was horrible. The price was cheap, however you would not want to stay even if it were free. The rooms smelled like mold and sewage and the hotel did not have hot water. They are painting and remodeling, however you cannot mask mold....More
I am an international admissions representative at a major U.S. University, and will be visiting Aruba for the first time on Business arriving on November 22nd, 2015.
I first booked my reservation for Nov. 22-24th on October 5th, 2015. Waiting over 2 days for a...More
I booked a reservation for my parents because they didn't have credit cards to do it themselves. Then I discovered that the credit card holder has to be present at the moment of arrival. when I called them to fix the problem. They told me...More
2 Thank Claudimar Z
Response from HPT9121, Guest Relations Manager at Malibu Hotel ArubaResponded 30 September 2015
Before booking anything through our website, there is a section at the bottom of the page that is written in red that states that the person who is paying with credit card has to be present; also the information in regards to no...More
Yesterday August 27 2015, I received the confirmation of the reserve which I confirmed via e-mail the same day, and today (08/28/2015) at my arrival at 1:00 pm aprox. The manager told my that they did not have a room for me at that price...More
1 Thank Jose M. F
Response from HPT9121, Manager at Malibu Hotel ArubaResponded 31 August 2015
We would like to start off by apologizing for the inconvenience. What happened to you has been the first case we have ever encountered where the reservation that was charged was not placed into our paid reservation filing system.
The front desk agent...More
I was staying a few extra days by myself and needed a safe location and didn't want my overnight stay to cost more than the flight discount I was saving! Malibu was it! I arrived early and the gentleman checked me in and said I...More
Response from HPT9121, Guest Relations Manager at Malibu Hotel ArubaResponded 31 August 2015
Sorry for our late response, but we wanted to make sure you know that we truly appreciate your feedback/review. and we are glad you enjoyed your stay at our hotel. We strive from the comfort we provide to our guest.
Truly best regards...More