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Hilton Aruba Caribbean Resort & Casino

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Traveller (851)
Pool & Beach (277)
Room & Suite (277)
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Overview
  • Excellent65%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“palm beach club”(57 reviews)
“sunset grill”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Offers from Hilton Aruba Caribbean Resort & Casino
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Offers from Hilton Aruba Caribbean Resort & Casino
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,417)
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1,314 results
Traveller rating
838
308
109
35
24
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838
308
109
35
24
Show reviews that mention
All reviewspalm beach clubsunset grilllaguna restaurantdiamond memberscuracao towermira soloexotic birdsquiet poolpalapa reservation systempartial ocean viewbeautiful resorttowel hutrestaurants and shoppingfront rowgarden viewkids cluban upgrade
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1 - 5 of 1,314 reviews
Reviewed 2 days ago

We got moved here by our original hotel, due to overbooking. At first, it was a little exciting as the lobby is pretty posh and we thought we magically got a free upgrade...but, as time went by, this resort kept disappointing us. So, we arrived...More

Thank vampycat74
Response from Hans Georg R, General Manager at Hilton Aruba Caribbean Resort & CasinoResponded yesterday

Dear Vampycat74, Thank you for taking your value time in sharing your feedback and for staying at the Hilton Aruba Caribbean Resort & Casino. Please accept our most sincere apologies for all the inconveniences caused to you during your stay. We are concerned about your...More

Hotel's Favourite
Reviewed May 15, 2018 via mobile

My experience at this Hilton Resort was fantastic. The people working at the Hotel are as nice as they can be. From the front desk personnel to people working about the pool area are all very nice and helpful. We ate at Laguna for breakfast....More

8  Thank Paul H
Response from Hans Georg R, General Manager at Hilton Aruba Caribbean Resort & CasinoResponded May 18, 2018

Dear Paul H, Thanks for your kind comments about your recent stay with us. We love hearing about areas where we've exceeded expectations so we can continue to provide that 'Best in Class' service Hilton prides itself on. We also appreciate the constructive feedback and...More

Reviewed 3 days ago via mobile

We would never return just simply because of the Palapa issues. 1- even if we reserved one we have to be up out of our room before to go claim it in person!! This is a resort we are not supposed to be subjected to...More

1  Thank beach1972
Response from Hans Georg R, General Manager at Hilton Aruba Caribbean Resort & CasinoResponded 2 days ago

Dear beach1972, Thank you for staying with us. I am truly sorry about the inconveniences you experienced. Please reach out to me directly at GM@hilton.com as I would like to help resolve this matter . Thank you, Hans-Georg Roehrbein

Reviewed 4 days ago

My husband, daughter, and I recently enjoyed our third visit to Aruba and stayed at the Hilton upon a recommendation from our friends. Some of the highlights were: the staff - Giovanni who was a server at the pool bar and Ryan who hosted poolside...More

Thank ssullivan76
Response from Hans Georg R, General Manager at Hilton Aruba Caribbean Resort & CasinoResponded 2 days ago

Dear ssullivan76, Thanks for your kind comments about your recent stay with us. We love hearing about areas where we've exceeded expectations, in addition to helpful suggestions like yours, so we can continue to provide outstanding guest experiences. We hope to see you return soon....More

A TripAdvisor Member
11
Reviewed 5 days ago

The most unfriendly staff (even rude) with the exception of sunset grill. Lacking in hospitality. Concierge needs a lesson in their job description. Booked our own off premises dinners- they weren't able to. Towel hut would not have towels at 8:00 in the am. Someone...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank A TripAdvisor Member
Response from Hans Georg R, General Manager at Hilton Aruba Caribbean Resort & CasinoResponded 4 days ago

Dear Guest, Thank you for taking the time to share your experience about your recent stay with us. Please accept our sincere apologies for the inconveniences you experienced. We're addressing your comments with our team, as we take the necessary steps to make it right...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Beachfront
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Spa
Casino and Gambling
Bar/Lounge
Outdoor pool
Details
Price range
US$273 - US$653 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Casino Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#7 Luxury Hotel in Palm - Eagle Beach
#8 Family Hotel in Palm - Eagle Beach
#8 Romantic Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#9 On the Beach Hotel in Palm - Eagle Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$273 - US$653 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Casino Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#7 Luxury Hotel in Palm - Eagle Beach
#8 Family Hotel in Palm - Eagle Beach
#8 Romantic Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#9 On the Beach Hotel in Palm - Eagle Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (851)
Pool & Beach (277)
Room & Suite (277)
Dining (109)
Amenities (104)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
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danik902
July 14, 2018|
AnswerShow all 5 answers