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Barcelo Aruba

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5,042 Reviews from our TripAdvisor Community

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Showing 4,467: English reviews
College Point, New York
Reviewed 1 week ago

I booked a vacation in September for my fiancee's birthday. The customer service was absolutely horrible. I asked for an early check in and of course the room wasn't ready, I also booked a king size ocean view room. The response i received from the hotel staff was " I can move the double beds together if you like". My...

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Helpful?
2Thank system3311
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear system3311, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Lansdale, Pennsylvania
Reviewed 1 week ago

This hotel was formerly Occidental Aruba Grand. The new company took over a while ago but things are starting to happen now, some not for the better. We have stayed at this hotel since the midy 1990s and have made MANY friends here. This time I must say that the staff is wonderful, as usual, BUT The stress and tension...

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Helpful?
1Thank Barb R
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Barb R, Thank you so much for taking the time to write us your experience here with us. We totally agree that our employees are our biggest asset and you can be assured that each and every one of those mentioned by you will be thanked on your behalf. I am happy too that we do live in a...

Holyoke, Colorado
Reviewed 1 week ago

The beach is beautiful. The rooms are clean, spacious, and well appointed. The staff are very friendly. We paid for the Royal Club. I would not do that again. The best benefit was that they setup chairs for you each morning on the beach. Other than that, there is minimal benefit. For Royal Club: * room service is included *...

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Helpful?
1Thank Patrick L
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Patrick L, Thank you very much for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for...

Saint Louis, Missouri
Reviewed 1 week ago via mobile

Just returned last night from our trip. To be fair, Barcelo Aruba just had their grand opening this past weekend. This was the Occidental Grand. The hotel is beautiful, well kept and clean. Enjoyed everything about it except the food. The best restaurant is the Japanese. Now that Barcelo has taken over, I hope they will review the food menu!...

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Helpful?
Thank Julie J
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Julie J, On behalf of the whole team of Occidental Grand Aruba / Barcelo Aruba we would like to thank you for taking your time to write us a review. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest...

Diego Martin, Trinidad
Reviewed 1 week ago

I came here on a day pass, so I can't say anything about the rooms. But the facilities were pretty nice. The food wasn't anything special, but the swim up bar at the pool was great. They had a nice bar and huts all across the beach which was pretty cool. They even had cushioned beds at the pool. It...

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Helpful?
Thank Johnny L
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Johnny L, Thank you so much for taking the time to write us about your day pass experience. We are very happy that you did enjoy your time here with us. The water at the beach is normally crystal clear, I believe you came during the rainy days and that may affect the quality of the water. We are...

Reviewed 1 week ago

Was nice enough. Food was just okay. Not sure where the non-motorized water sports were. First time to Aruba, beautiful place. The weather wasn't great but we all had a good time. The concierge was very helpful and booked a great ATV tour of the Island for us. The buffet meals were just okay. The Asian and Italian restaurants were...

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Helpful?
2Thank Sarah C
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Sarah C, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

Philadelphia
Reviewed 2 weeks ago via mobile

I consider my husband and I well-traveled and felt this resort was average or below average. We stayed in the royal club and were not thrilled with the concierge service. I called ahead to notify them via phone at Barcelo that it was my husbands birthday on arrival and our anniversary while there and they had NO record of this....

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3Thank HeatherTBH
Aurelia C, Quality Managers at Barcelo Aruba, responded to this review

Dear Heather TBH, Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we did not meet your expectations. We just...

St. Petersburg, Florida
Reviewed 2 weeks ago

Renato was our waiter every morning for breakfast....absolutely loved this man! Hardest working man in the facility. He was so entertaining and pleasant. We looked forward to seeing him every day. Also Cedrick in security personally saw to our every need and made sure that myself and my daughter were well taken care of every evening. A true gentleman!! Alexis...

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Helpful?
Thank bonnie0762
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear bonnie0762, On behalf of the whole team of Occidental Grand / Barcelo Aruba we thank you from the bottom of our heart for taking the time to share your experience with us. It is a real pleasure and a true motivator to receive feedback like this. We agree with you that all of the above mentioned staff do an...

Lowell, Massachusetts
Reviewed 2 weeks ago

Booked an all day excursion outside cruise ship company. Only ten minutes by cab from cruise ship terminal. This was one of the highlights of our vacation. All inclusive, included meals, drinks, towels. Nice beachfront including chairs and beautiful pool with swim up bar. The food in the dining room was by far better than the food served on the...

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Helpful?
Thank jimwrt
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear jimwrt, Thank you so much for your wonderful feedback. By all means you should book a whole week stay with us. I can assure you that you will not regret it. Looking forward to host you again in the near future. Warm regards, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

Selbyville, Delaware
Reviewed 2 weeks ago

We visit approximately 2-3 times a year. Each time we have seen substantial improvement. The open space in the bar area is nice. But should have a cut off time for children to be present. I also saw the cartwheels while people were trying to dance. The staff is wonderful....Sandra, Veronica, Hazel, Gerald, Eugene, Claudia, Dale and Juan. And many...

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Helpful?
Thank Sue A
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Sue A, Thank you for taking the time to share your feedback. We agree that our staff is our biggest asset and all of the ones you mentioned will be personally thanked on your behalf. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in Palm Beach, Aruba, this resort features all the ingredients for a unique vacation: a location right on the beach, turquoise waters, the fine white sands of the Caribbean, and warm weather throughout the year. This high-end Aruba All-Inclusive resort is the best vacation destination for families and couples. The Occidental Grand Aruba All Inclusive Resort is close to many tourist attractions and just steps away from the entertainment, lounges, discos and shopping areas the island has to offer. ... more   less 

Additional Information about Barcelo Aruba

Address: J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba (Formerly Occidental Grand Aruba All Inclusive Resort)
Region: Caribbean > Aruba > Palm - Eagle Beach
Price Range: $438 - $959 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Aruba 4*
Number of rooms: 370
Reservation Options:
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Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Barcelo Aruba
Hotel Style:
#12 Luxury Hotel in Palm - Eagle Beach
#15 Spa Hotel in Palm - Eagle Beach
#15 Top resorts Hotel in Palm - Eagle Beach
#19 On the Beach Hotel in Palm - Eagle Beach
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Aruba staff and other travellers.
325 questions
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1 month ago

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Questions? Get answers from Barcelo Aruba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the pool and ocean”
 of 5 bubbles HDInterlandi, 7 Dec 2016 | Read review
“Pool side rooms give you direct access to the pool and the beach. Room was quiet even been beside the pool.”
 of 5 bubbles mderreberry, 7 Dec 2016 | Read review
“I thought it was strange that the shower only had glass covering half the area. ”
 of 5 bubbles donnagR8253QH, 7 Dec 2016 | Read review
“"Rooms with a beach view are the best" "Go with the Royal Club for the all around best experience"”
 of 5 bubbles VacaLyfe89, 6 Dec 2016 | Read review
“go to Holiday Inn 2 doors down and the place was WAY cleaner and nicer”
 of 5 bubbles jaybirdrcky, 3 Dec 2016 | Read review
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