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Barcelo Aruba

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1,312 Reviews from our TripAdvisor Community

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Showing 1,093: English reviews
Madison, Connecticut
Reviewed 2 weeks ago

Dear management @ Barceló Aruba - we know that you have recently taken over the property and that is why we are going to be very constructive in this review. Please do not respond with a canned "we apologize for not meeting your expectations....or anything like that" - save that energy to take what you have in an amazing place...

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Helpful?
7Thank Gord L
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Gord L, Dear Guest, Thank you for taking the time to write a review. I really appreciate your kind words about the friendliness of our team members. They really make this resort special with their natural traits of Aruban hospitality and spirit to serve. I am also glad to know that our newly renovated lobby lounge were to your...

Eastchester, New York
Reviewed 2 weeks ago

Beautiful setting and great location if you are planning a trip to Aruba. Resort changed ownership recently and I feel like it is still a work in progress. Beautiful pool area and beach, nice pool bar - visually the hotel is gorgeous. Great access to some fun water sports on the beach including wave runners, parasailing, sunset cruises - all...

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Helpful?
1Thank jbutler2017
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear jbutler2017, Thank you so much for your review. Your feedback is extremely valuable to us as we aim to get better every day. Your observations provide great suggestions on areas of improvement. All in all, I am very happy none of these issues affected your comfort or enjoyment. Thank you and we look forward to seeing you again in...

Frederick, Maryland
Reviewed 2 weeks ago

We just returned from our Christmas vacation in Aruba. This was our second stay at Barcelo which was the Occidental Grand when we visited in April. The service was amazing from the second we arrived. Our room was clean and offered a beautiful view of the pool and ocean. During each of our visits our concierge, Veronica, was extremely welcoming...

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Helpful?
1Thank CDWenner
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear CDWenner, Thank you for the great review of our hotel! We agree that our staff is amazing. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

Great Exuma
Reviewed 2 weeks ago via mobile

Stay away from the concierge named Natasha. Natasha makes no effort to accommodate your wishes. If you are thinking of solely eating in the hotels restaurants, when you arrive there will be nothing done by her to accommodate you. She does not pay attention to detail, nor does she care. She does not make an effort to accommodate guests. Multiple...

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Helpful?
Thank Monstercsw
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Monstercsw, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for any inconveniences you may have...

Fairport, New York
Reviewed 2 weeks ago

We went to Aruba in early November. The weather was wonderful despite the weather app showing rain every day. We stayed at the all inclusive Barcelo - formerly the Occidental Grand. The hotel and grounds were beautiful. Clean and well maintained. Security was evident throughout the area, friendly and helpful, but instilled a sense of safety. The lobby bar was...

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Helpful?
1Thank GreenFlora
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear GreenFlora, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

Fort Wayne, Indiana, United States
Reviewed 2 weeks ago

This was our first all inclusive experience. The on beach location and on site pool and dining are very convenient. A few comments about the dining. The general buffet was fine for breakfast and lunch. A lot of choices. Some a little peculiar. But always there. The one thing I enjoy when I travel is experiencing the local cuisine. This...

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Helpful?
1Thank Michael S
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Michael S, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

Merrick, New York
Reviewed 2 weeks ago

My husband and I and our 7 year old son just returned from our Christmas vacation. We had an amazing time! We stayed here about 9 years ago when it was the Occidental. The property is now owned by Barceló resorts..and it is beautiful, clean and well-maintained. The staff is friendly and accommodating. Upon check-in....our room was upgraded to the...

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Helpful?
1Thank AngelaB1975
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear AngelaB1975, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

Reviewed 2 weeks ago via mobile

Despite having one of the best beaches in the high rise section, if you need or rely on Wifi this is not the place to stay. It's easier to connect to wifi at the Hyatt next door than to get service on the hotel beach. In addition, I have spent HOURS on the phone trying to get the wifi service...

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Helpful?
1Thank Steven S
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Steven S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

Reviewed 2 weeks ago

We stayed in the Royal Club level, our rooms were very large and beautiful. I felt very secure in the hotel and grounds. Staff was very accommodating and friendly. I personally felt the food was blah and basic but I did enjoy the room service. I wish they would let you take food out to the pool area or at...

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Helpful?
Thank Amy K
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Amy K, Thank you for choosing Occidental Grand Aruba and for taking the time to write a review. We are truly disappointed to read that your stay with us did not live up completely to your expectations. There is no excuse for poor service and for that we are truly sorry. Your feedback is important to us as it...

West Des Moines, Iowa
Reviewed 3 weeks ago

We had an amazing time at the resort, we were impressed from the very beginning with our quick check in and finding the game from the US we were curious about playing on the TV in the lobby bar. Our Royal Club room was a good size, it very clean and well maintained/updated and we had a wifi pass code...

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Helpful?
Thank LifeAtlasTravel
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear LifeAtlasTravel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The casino is still closed for reconstruction. We hope to have it open for the next year. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Palm Beach, Aruba, this resort features all the ingredients for a unique vacation: a location right on the beach, turquoise waters, the fine white sands of the Caribbean, and warm weather throughout the year. This high-end Aruba All-Inclusive resort is the best vacation destination for families and couples. The Occidental Grand Aruba All Inclusive Resort is close to many tourist attractions and just steps away from the entertainment, lounges, discos and shopping areas the island has to offer. ... more   less 

Additional Information about Barcelo Aruba

Address: J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba (Formerly Occidental Grand Aruba All Inclusive Resort)
Region: Caribbean > Aruba > Palm - Eagle Beach
Price Range: $479 - $891 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Aruba 4*
Number of rooms: 370
Reservation Options:
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Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Barcelo Aruba
Hotel Style:
#12 Luxury Hotel in Palm - Eagle Beach
#14 Top resorts Hotel in Palm - Eagle Beach
#14 Spa Hotel in Palm - Eagle Beach
#18 On the Beach Hotel in Palm - Eagle Beach
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Aruba staff and other travellers.
370 questions
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2 months ago

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Questions? Get answers from Barcelo Aruba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suite we had in the Royal Club was quite lovey - two spacious rooms.”
 of 5 bubbles BrendaK570, 13 Jan 2017 | Read review
“Higher rooms have more beach front and pool area view.”
 of 5 bubbles northerncardinal2016, 11 Jan 2017 | Read review
“Pool view, 5th floor. Was perfect.”
 of 5 bubbles 373tamim, 8 Jan 2017 | Read review
“Pool view with Ocean in front of the Resort”
 of 5 bubbles 681sungk, 7 Jan 2017 | Read review
“"pool & ocean view" on an upper floor or else view will be blocked by pool bar roof”
 of 5 bubbles 441karas, 7 Jan 2017 | Read review
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