MarAzul Hotel

MarAzul Hotel

Avenida Banderas y Las Terrazas, Havana 32100 Cuba
dirt on the floor
Traveller (38)
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Room & Suite (6)
Dining (2)

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About

3.0
#2 of 3 all-inclusives in Havana
4.1 of 5 bubbles
Location
2.5 of 5 bubbles
Cleanliness
3.3 of 5 bubbles
Service
3.1 of 5 bubbles
Value
MarAzul Hotel is an Adults-only 18+ all inclusive resort located on east Havana Beaches, only 25 minutes away from the international airport ( HAV). Facing the spectacular beaches of Playa del Este, the resort offers a privileged location just 20 minutes away from “Old Havana”, inviting guests to discover this international cultural heritage. Enjoy the stunning white sandy beaches and crystal
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Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Restaurant
Beach
Shuttle bus service
Room features
Air conditioning
Safe
Good to know
HOTEL STYLE
Budget
Charming
40Reviews5Q+A3Room tips
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Detailed Reviews
gruenchen wrote a review Jan 2020
Dublin97 contributions27 helpful votes
2.0 of 5 bubbles
For starters, this is not a 18+ Hotel as its advertised on all their pages, there were children there during our 3 week stay. Not that we had
problem with this, but it is just wrong info.
Its a 2 star Hotel so you get what you pay for. Keeping in mind that Cuba is struggling with the embargo, food and petrol shortages! Its not like other countries where food and other items are widely available. There are 2 stores in walking distance from the hotel and at the time we were there they had a few local soft drinks, coca cola product were in the first 2 weeks not available, some wine, some days beer, rum, some nestle biscuits, pasta and some canned foods... not comparable with shops in the US or Europe).
The girls at the reception all spoke English which is a big plus, also the Hotel is about 2 minutes from the beach, and in the price included are chairs and umbrellas at the beach which is sweet.
Food in the hotel is ok. Its nothing special and it gets boring fast, but you want starve do death. Guanabo is only a short trip away (Taxi about 10CUC) and there are lovely Restaurants there.
There is complimentary Bus Service to Havanna each day (10 am to 5pm) which works pretty well. Also the T3 Busroute passes the Hotel multiple times a day and a trip is 5 CUC into Havanna.

There are some ladies working at tourist desks in the Hotel, but I didnt find them very helpful with booking tours. You really need to ask multiple times for them to offer you their help - they did in the end put unlike other countries where they want to sell tours to make money.

The state of the hotel is in need to renovation. We were in the 6th floor. The elevators were not working for most of our time there, which can be quiet a hazzle for older people.
Hot water was not available ever day.
The toilets by the pool downstairs are a disgrace, they are dirty, stink and there wasnt any toilet paper for the most time.
The staff ist friendly and its not the worst place in the world :)
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Date of stay: January 2020
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
igram42 wrote a review Oct 2023
montreal46 contributions28 helpful votes
2.0 of 5 bubbles
First time at marazul, fourth at Tropicoco,.
My smallest room ever,the bed was a single, very small,pillows horrible. Fridge in room good. Safe is free, no key needed. Staff is very good. A.C. is very cool,unable to adjust it,I just turned it off/on when sleeping. Between that and the bed, lack of sleep happens. Beachbar is on their own hours,hopefully open at 10 am,,closed at about 12 till atheist 1 is. No Cola most of the week, and the even opened without ice some days.
How are these people trained?.
Food is mediocre, hit or miss. The food stalls across the road are a fair substitute.
A main gripe I have is they set up the beach chairs at 10am, and tell you to get off them at 5pm.
Because of theft,or what ever, this is unacceptable.
They are locked up.
Also there is little policing on non hotel members taking the chairs during the afternoons. I paid $550 cad for this trip, I would be disappointed if I paid too much more
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen R wrote a review Jan 2024
1 contribution1 helpful vote
3.0 of 5 bubbles
My visit there was for updated interest only. I'm not a complainer about food and beverage, I leave that for those with high expectations. During this visit there diversity was aplenty. Very friendly easy place to meet new single people. Orientation was not an issue, as matter of fact, very welcomed. Can those who have recently attended, can you say the same is today? I usually book as a repeater to Varadero, but I found the Tropicoco to be much more diverse.
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Date of stay: January 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Don't expect a champagne visit on beer costs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olga B wrote a review Jan 2023
1 contribution2 helpful votes
1.0 of 5 bubbles
A lot of things (not good) to say about this hotel but the bottom-line is it should NOT be sold as an all-inclusive package. (Side note: we've been to Cuba before)
The worst highlights are: 1. The food. I did not know the food can be SO BAD. The only edible food was breakfast where you can get an omelet made. They serve no lunch - the scarce dry ham and cheese sandwiches at 4 pm do not count. For dinner we just went out to local cafes a few times. 2. The lack of everything starting from napkins in the dining room to bath towels to beach chairs. Beach chairs are presumably provided from 11 am to 5 pm but really it's however the beach staff feels like, and they don't feel like doing anything for tourists. 3. The staff could not be bothered to learn basic words in English. This is NOT a hotel for foreigners, it's over 90% local/Cuban clientele. It makes absolutely no sense why Air Canada Vacations would sell packages to this hotel.
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Date of stay: December 2022
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gladyWinnipeg wrote a review Mar 2020
winnipeg41 contributions35 helpful votes
5.0 of 5 bubbles
This is my 4th stay at the hotel. I really like the option of staying by the beach and having a nice bus going to and from Havana every 40 minutes. There is a free bus but you have to stay the whole day. The paid bus is only 5 CUC round trip. I think the food was very good, especially the breakfast. The staff were very nice and helpful. Its amazing how they remember everyone. There is a very relaxing patio to have coffee or drinks. Five resident cats on the patio provide lots of entertainment. The beach is across the road. It is very nice and clean. I drink only beer and I have to say it is the best I ever had. So considering the price, nice staff, great beach, option of going to Havana I give this hotel 5 stars.
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Date of stay: March 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Leave some sort of tip. The Cuban people are suffering,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zerodeer wrote a review Nov 2023
Vancouver, Canada44 contributions3 helpful votes
5.0 of 5 bubbles
I still feel the beautiful Cuba. This hotel is really perfect place to travel HABANA and the beach with white sand and emerald colored wave. You can get the nice airconditioned tour bus everyday from 10 to 5 with 40 min interval just in fronf of Marazul Hotel. Cost is US$5 for refurn. Two days( Monday and Thursday ) are free. Bus takes to go Central Park,Habana in 30 mins. Hotel Room was outdated a bit but bed was excellent. Food was repeatable and boring but enough to survive.LOL. Most value is for Hotel staff, worker, Cunanos in HABANA, many cambios. They all were very kind and friendly. Please do not forget to tip to Cubanos. It could help them more than you think. Do not hesitate to ask me if you like. I will answer it asap if I know the answer.
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Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mohammad A wrote a review Apr 2023
Calgary, Canada1 contribution2 helpful votes
1.0 of 5 bubbles
This hotel is really really disgusting. cockroaches were every where, in bedrooms, on the foods and..... The only positive point about this trip was nice staff at hotel.
Not recommended at all.
We bought our package from air Canada Vacation, and no one even listen to our complain, we sent an email and no one response to them.
flight had 1 hour delay and it was overbooked so we didn't have any seats until the gate got opened.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Getaway66276554163 wrote a review Mar 2024
4 contributions
1.0 of 5 bubbles
Hotel needs serious repairs/ maintenance. No hot water on the 6th floor. Wifi only available in the lobby. Power outages twice during our 1 week stay. Rooms never cleaned. Front desk staff friendly and helpful. Easy access to Havana via local bus, cost of $5.00 US return, but no info at hotel about tours, excursions in Havana or elsewhere.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
brian j wrote a review Dec 2022
Barrie, Canada3 contributions6 helpful votes
1.0 of 5 bubbles
I have stayed in Cuba 7 times and always had great experiences. This hotel is terrible -maybe 2 star. The meals were horrible and other than the lobby bar the service was terrible. ( We basically left the hotel most days to eat elsewhere) I don't write bad reviews and try to be fair especially for Cuba because of their economic situation and the embargo but please stay away from this hotel. There are plenty of other inexpensive places to stay.
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Date of stay: March 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Changshu wrote a review Jan 2023
5 contributions
1.0 of 5 bubbles
Rude staff, Bad service, Poor food, can't use pool as dirty and cold water. Just as a motel, insuitable at all for all inclusive package vacation. avoid it.

Close to beach, but chairs and area for the hotel tourists are limited.

only good point is free shuttle bus Monday and Thursday to Havana
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Date of stay: December 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from valet50000
Ely, Nevada432 contributions3 helpful votes
If you bring it , if they have it will be there, nothing is 100% in Cuba
StacyandDave H asked a question Apr 2024
Port Alice, Canada11 contributions10 helpful votes
do the ocean view rooms have a balcony ?
Answer from valet50000
Ely, Nevada432 contributions3 helpful votes
No
bluecrystal_2 asked a question Jan 2024
Halifax, Canada24 contributions6 helpful votes
Are there hairdryers in the bathroom ? What is the best currency to take?
Answer from Zerodeer
Vancouver, Canada44 contributions3 helpful votes
I didn't see a hairdryer in room. You could ask it at the front, I guess. US $ and CD $ are used commonly, but I tipped Us$1 on each meal and occasionally at the Bar for beer and rum etc. When you get the bus to Havana, you need to pay US$5 for return. I saw some people pay CD$10 because of no change. Do not exchange money on the bus and hotel. When you go to Central Park (Bus stop ), you can see many cambios. Not hard AT ALL . You can get more than 250 peso/ US$1 easily. Please use US$ for money exchange. It is way better than CD$.
Angel R asked a question Feb 2023
Como hacer una reserva ??
Answer from Zerodeer
Vancouver, Canada44 contributions3 helpful votes
Volé a través de Sunwing
Guide49920574143 asked a question Apr 2024
There is wifi in the hotel Thanks
Stephen R wrote a tip Jan 2024
1 contribution1 helpful vote
3.0 of 5 bubbles
"Don't expect a champagne visit on beer costs."
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Scenic405096 wrote a tip May 2023
Toronto, Canada3 contributions4 helpful votes
4.0 of 5 bubbles
"-room had a beautiful ocean view and a good quality A/C unit -room had a working safe -wifi was spotty but who cares (travel to unplug). "
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gladyWinnipeg wrote a tip Mar 2020
winnipeg41 contributions35 helpful votes
5.0 of 5 bubbles
"Leave some sort of tip. The Cuban people are suffering,"
Read full review
Not the right property for you?
There are more places to choose from in the Havana area.
PRICE RANGE
C$84 - C$106 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MarAzul Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about MarAzul Hotel
Which popular attractions are close to MarAzul Hotel?
Nearby attractions include Iglesia de Jesus de Miramar (26.8 km), Acuario Nacional (26.0 km), and La Cecilia (27.7 km).
What are some of the property amenities at MarAzul Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at MarAzul Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at MarAzul Hotel?
Yes, free parking is available to guests.
What are some restaurants close to MarAzul Hotel?
Conveniently located restaurants include Sensacioones Restaurant, Restaurante - Cafeteria Betty Boom, and Restaurante La Bella Cubana.
Are there opportunities to exercise at MarAzul Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are there any historical sites close to MarAzul Hotel?
Many travellers enjoy visiting Lookout Farm (Finca Vigia) (15.7 km).
Is MarAzul Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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