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It is no coincidence that the Iberostar Grand Packard has the same name as the famous luxury car. This hotel in Old Havana aspires to become one of the capital’s icons, just like the famous Almendrones. Its historic building has been refurbished andnow offers high-quality services in anelegant and sophisticated environment. Come and relax in our SPA Sensations, savour the best Cuban gastronomy, and don’t miss the panoramic views from the pool on the sixth floor. You can also enjoy the Cosmos Level, which gives you access to the most exclusive spaces, rooms and services at the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French, Spanish, German and 2 more
Location
Calle Prado No. 51 Entre Carcel y Genios, Havana 10200 Cuba
Iberostar Grand Packard
4.9 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled near Old Havana, the Iberostar Grand Packard delights guests with its prime location offering sea views and easy access to attractions, a detail often highlighted in reviews. The rooms earn accolades for their spaciousness and modern amenities, while the hotel's ambiance is celebrated for its elegance and tranquility.
Staff members receive high marks for their outstanding service, contributing to the hotel's reputation for excellence. While opinions on value vary, with some guests mentioning high prices, the cleanliness and amenities like the infinity pool and breakfast selection consistently impress travelers.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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Traveller rating
2,885
157
47
23
31
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Detailed Reviews
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For me, as a professional who travels frequently, I especially value certain aspects of a hotel. The Grand Packard fulfills them perfectly. Quality of rest with spacious, neat and silent rooms. A great breakfast and above all a team, led by its director, Doña Elena Domínguez, who makes you feel at home outside of it. Without a doubt to always repeat.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very nice, everything is very modern. Attention in each of its places is great. The pool is very large and very clean. Its rooms are large and spacious with their towels as white as they smell the very soft sheets and their pillows perfect for a great nap. A real experience.
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Booked with Tui, private transfer from the airport, lovely driver who tried his best to communicate with us in English. First impression when driving into Havana Wow. Met by a very kind gentleman from Tui Josua who assisted with check in. The young lady on reception was very accommodating, providing us with all the necessary information including a WI-FI code.
This is a very modern hotel in a prime location within the old town overlooking the sea, amazing views. Easy access to all tourist sites and lovely bars and restaurants.
Our room was situated on the 9th floor, spacious and extremely well equipped plenty of plug sockets, black out curtains, separate toilet and walk in modern shower, plenty of hot water and double sinks, plenty of toiletries so if visiting from the UK for a few days don’t bother bringing any. Spotlessly clean and the option of daily cleaning should you wish.
We had 2 small double beds, the beds were comfortable, extra pillows were provided and the air con worked a treat.
The pool is on the 6th floor, infinity type with plenty of chairs and sun loungers, tad cold but great views and lovely place for a sundowner, staff were abundant friendly and accommodating, you are given a code to access the menu. There are eateries and bars also situated on the ground floor
Breakfast is served on the second floor, there is a small outdoor terrace staff are again very attentive and tea and coffee plentiful. The food served is great, plenty of options - sausage, bacon, eggs to order including delicious omelettes, made to order fresh smoothies, juices, bread, cheese, meats etc you will not go hungry. The hotel is cashless everything must be paid by card. We would highly recommend if visiting this lovely city
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded Oct 20, 2023
Dear Gwen, We would like to thank you for choosing us. We are honored to know that we have lived up to your expectations. Please come back and see us again in the not too distant future. Best Regards, Quality Manager Iberostar Grand Packard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at the Packard was magical, and much of it is due to the attention of the stewards team. Odalys and Hilda, with their dedication and warmth, made each moment unique. Lisney and her partner took exceptional care of us, paying attention to the small details that really make a difference. This team takes the hotel experience to another level.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A highly recommended hotel. They offer excellent care and are very kind and attentive. All of the staff: Rey, Lisney, Aniuska, Odalys, public relations, Yaumara are very attentive to making your stay an unforgettable experience, they offer you hotel offers, they provide you with whatever you need in the room and they advise you on places to visit. The breakfast buffet is very varied and we can find juices made at the moment with the fruit of your choice, sweets, toasts... Our room 1011 located on the cosmos floor is very spacious, with a modern design and very clean. We will definitely repeat if we have the opportunity to return to Havana.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very bad experience. 5-day stay in February 2024 We paid an EXORBITANT price for the laundry service. Price indicated in pesos but when paying they asked us for euros by credit card. That is 94 € for 15 items!!! In the restaurant the dishes are super expensive. Wine 35€ for the first price bottle, for 10€ you will have the same wine in another restaurant in town. €10 for a glass of sparkling wine!!! Very kind staff. I do not recommend
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip:À éviter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'll start with the positives. They made a free upgrade and provided us with a room overlooking the street because they saw our condition after the flight. Almost a day took its toll on their legs, and the employees understood everything themselves 🥹 The staff is pleasant and unobtrusive. If questions arise, they solve them. Breakfasts are very good! The location of the hotel is very convenient for walking! The inside of the hotel is as clean as possible for Cuba. Rooms too, but that's if you don't find fault. There were stains on the floor in our room, but I’m writing this if I don’t find fault)) The beauty treatment is amazing, the robes and towels are clean and fresh! The pool was open from 10 o'clock in the morning, the water was immediately cold. I recommend going there after steaming in the sauna + hammam, they are there and working. The temperature was quite decent, I even overheated. And now one big minus of this hotel: Dinner the first night was late for us, as we had just stopped in and had a snack of French fries, nuggets and two cocktails without alcohol. The pleasure turned out to be expensive if you count it in $, because they require payment by card; It turns out very profitable in pesos. But of course there is no local card, and Russian ones don’t work, and you have to pay € or $. This is very interesting because they count at the rate of 110. Lunch and dinner on the second night took place outside the hotel; there is a restaurant nearby within a five-minute walk, which is again very convenient! So the location of the hotel is a big plus! Overall, this hotel is more suitable for single people, business travel or conferences. Not suitable for a family holiday, because children are simply not allowed in the SPA area! My daughter is 8, and even under my responsibility, she was not allowed in. For my next visit, if I'm with my daughter, I'll choose a different hotel. Sorry, but I was not able to find a sufficient level of comfort and care in this place to return again. Still, I say thank you to every employee!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Я не пожалела о своём опыте. Лучше один раз попробовать, чем читать сотни отзывов )
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The lobby is fresh and welcoming, with well prepared drinks and excellent coffee. The buffet restaurant stands out for its bright design and cleanliness, offering an impressive array of high-quality foods, including multiple fish and fresh fruit options. Staff efficiency in table cleaning is remarkable, contributing to a pleasant experience without long waits. I recommend this hotel to those looking for a nice place to rest and enjoy good service.
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had to live through Hurricane Rafael and Cubacost us the extra stay for a day and provided lunch and dinner at very economical prices. We were oriented towards the restaurants and in all cases were excellent. Anyway I recommend this Hotel to spend some wonderful days in beautiful Cuba.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We thoroughly enjoy staying at The Grand Packard every time we’re in Havana and are always made so welcome each time we return by Jorge Sáez Parra, General Manager, and his team.
Jorge and Elena are always available and on-hand overseeing the smooth running of operations, ensuring quality, service, cleanliness and a level of comfort higher than any other hotel in Havana!
Visiting Cuba for over twenty years The Grand Packard is in a league of its own offering a sophisticated and stylish atmosphere, consistently maintaining impeccable standards with exceptional attention to detail.
Rooms are light, airy, functional and comfortable and the suites with butler service offer fabulous views over either the Malecón, or the streets and rooftops of Havana
Customer service is faultless and particular mention must go to Heidi and Soyma in Guest Relations. So warm and friendly, always ensuring everything is to your liking with nothing too much trouble.
Odalis and Lisney provided attentive and friendly butler service, always proactively thinking ahead to ensure the highest level of convenience and comfort.
Room service, maletero services and housekeeping were both impressive and professional and the level of cleanliness is outstanding!
Buffet breakfast fabulous as well as the Piano Bar, coffee shop, terrace bar, pool, gym, spa and convenience of direct access to underground car parking.
Thank you, and we look forward to coming back soon!
Rebecca Vaughan and Karel Duvergel Gruyet
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded Nov 24, 2023
Dear Rebecca and Karel, Your friendly feedback is the best incentive to continue working towards excellence. Our Staff will be delighted to welcome you back. Thank you for your vote of confidence. Kind Regards, Quality Manager Iberostar Grand Packard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was able to smoke by the pool. There is a cigar bar in the hotel and I peeked inside but I chose not to go in, got the sense that I was going to get the "hard sell" to purchase an overpriced cigar / alcohol. It was completely empty and I had a cigar that I purchased elsewhere.
Closest is about 10mins walk, I forgot the name, you can find it on google maps. But I reckon you hire a driver to take you to a beach where the locals go to. Then you won't be paying "tourist prices" for everything, but the beach is just as nice.
There are more places to choose from in the Havana area.
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
321
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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