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Hotel Neptuno-Triton

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1 room 2 adults 0 children
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364 Reviews from our TripAdvisor Community

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Showing 53: English reviews
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New York
Reviewed 2 weeks ago

We needed one night, so paid the walk up rate, about $100US. They allowed us to check in at 8am, we put our bags in our room, and left for a day tour. Arrived back at 7pm. The shower had a long hose, but no where to hang it on the wall. There were holes in the wall for a...

Thank kidinvs
Boston, Massachusetts
Reviewed 28 January 2017

People were very friendly. room was good. it was cleaned every day. there was no wi-fi but you have to consider that you are going to enjoy everything around you not to be on your phone all day. beautiful view to the ocean. the elevator was not working but a bit of exercise wouldn't hurt anybody. traveling is about learning...

1Thank michellepacas
Miami, Florida
Reviewed 7 January 2017

It's a shame, closet's doors whit out no handles, poor lights, the floor of the bathroom dirty, the bath tube is disgusting(with a repaired hole in a center and stained everywhere),the safe don't work, no phone, no WiFi, I had to pay in the restaurant to reheat one plate of my own food because there is no microwave in rooms,...

Thank svarona78
Reviewed 2 January 2017 via mobile

After reading many very poor reviews we were quite worried about staying here! Thankfully it was just rather ordinary and old not death defying as some previous reviewers had suggested! It is an old dated hotel badly in need of some TLC. Only one elevator worked out of four which did create delays for those not prepared to walk (depends...

2Thank Sn0w_Bunny
Canberra, Australian Capital Territory, Australia
Reviewed 14 December 2016

This may not be the worst hotel I have stayed at but it is a contender. The hotel was built in the 70's and feels like nothing has been done since. We came in a tour group of 30. It took a long time for rooms to be sorted out. We were given 1 keycard for the two of us....

1Thank David B
Queretaro City, Mexico
Reviewed 8 December 2016 via mobile

I read all the reviews down here and I was very scared to arrive to this hotel, but when we got there it wasn't that bad... it is definitely not like they show it on internet... it is old and not very updated, the elevator problem is true, the rooms are not that bad, the beds are a bit uncomfortable...

1Thank Fishluna
Toronto, Canada
Reviewed 2 December 2016

I will agree with all previous reviewer who mentioned that the hotel is very dated... traces of it everywhere. Of 4 elevators, 1.5 worked, creating line-ups. Etc., etc. The food was not bad, though. The view to the ocean is incredible, though! It is worth it. The hotel is in a cluster of hotels in Miramar. So it is far...

3Thank Serguei Z
Toulouse, France
Reviewed 29 November 2016

the room was below average, cero maintainance whatsoever, high rates and comissions for the cab drivers, the restaurant served dubious food, and far away from the city center. THE CUSTOMER SERVICE WAS BELOW POOR.

Thank Adelarosat
Kelkheim (Taunus), Germany
Reviewed 20 October 2016

Wow that place is a blast from the past. Build 1979 and it looks like there was no maintenance done ever since. We stayed there two nights and got 2 rooms on the 19th floor. There are 4 elevators and for some reason only one was functioning at all the time. The rooms were more hostel-like - kinda clean but...

1Thank soulseeker79
Ciudad de México, México
Reviewed 24 September 2016 via mobile

Made a late decision to take the trip. Only part of the hotel is being used. Room was clean, service good, breakfast very poor. Good view of the sea. Because of the Fair all hotels were sold out. Cafeteria is ok brief menu

1Thank LeColoniale

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  • Pool
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  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
  • Refrigerator in room

Additional Information about Hotel Neptuno-Triton

Address: 3ra Ave. y 74 | Miramar, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $59 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Neptuno-Triton 3*
Number of rooms: 532
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Also Known As:
Hotel Neptuno Triton
Neptuno Triton Hotel Havana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno-Triton staff and other travellers.
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Questions? Get answers from Hotel Neptuno-Triton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good room??? Some other hotel!!!!”
 of 5 bubbles kidinvs, 7 Mar 2017 | Read review
“Go to another hotel”
  • The Russian Embassy
 of 5 bubbles 571DavidB571, 14 Dec 2016 | Read review
“do not book”
 of 5 bubbles Adelarosat, 29 Nov 2016 | Read review
“go up to 18th floor but xpect to wait for elevator, mostly only one of the time working”
 of 5 bubbles Austrian, 20 Jul 2016 | Read review
“The food was totally inedible- the breakfast food must have been put out hours before . I can only advise you avoid this hotel.”
 of 5 bubbles SVMc51, 13 Apr 2016 | Read review
5 of 5